Welcome to the Match Engine Bugs Forum,
First of all, thank you very much for taking the time to come here to report your issue. Every post is appreciated and every post helps us to improve the game.
Letting us know there is a problem can be useful, but it's even more helpful if you can provide us with evidence of the problem. More often than not the most useful piece of evidence will be a save of the match (a PKM) where you have experienced the issue. Below are a few useful reminders