JCH1992 Posted April 30, 2018 Share Posted April 30, 2018 Hi please cam someone help me I went on to the official fm18 site and purchased the game. They sent me an email with a link to get the redeem code but when I click on it it just 're directs to a page that says page not found please return to home page and I have no code ? I've payed for the game and I can't even play it please help me !!! Link to post Share on other sites More sharing options...
JCH1992 Posted April 30, 2018 Author Share Posted April 30, 2018 ??? Link to post Share on other sites More sharing options...
FrazT Posted May 1, 2018 Share Posted May 1, 2018 Contact SEGA customer service and they will be able to help you- have your receipt handy when you contact them Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted May 1, 2018 Administrators Share Posted May 1, 2018 Yeah the email address is help@sega.co.uk Link to post Share on other sites More sharing options...
JCH1992 Posted May 1, 2018 Author Share Posted May 1, 2018 ive already done this and they say its nothing to do with them contact the fm18 website which i done and it just takes you to this site? no one seems to be able to help me yet theve taken my money ??? Link to post Share on other sites More sharing options...
Andrew_Goats_Gruff Posted May 2, 2018 Share Posted May 2, 2018 1 hour ago, JCH1992 said: ive already done this and they say its nothing to do with them contact the fm18 website which i done and it just takes you to this site? no one seems to be able to help me yet theve taken my money ??? Show image of your purchase confirmation 👍 Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted May 2, 2018 Administrators Share Posted May 2, 2018 11 hours ago, JCH1992 said: ive already done this and they say its nothing to do with them contact the fm18 website which i done and it just takes you to this site? no one seems to be able to help me yet theve taken my money ??? Okay use the following form and you should be able to get help - https://store.footballmanager.com/uk/docs/email_support Thanks. Link to post Share on other sites More sharing options...
JCH1992 Posted May 2, 2018 Author Share Posted May 2, 2018 english@segaeurope.zendesk.com Link to post Share on other sites More sharing options...
JCH1992 Posted May 2, 2018 Author Share Posted May 2, 2018 This guy just keeps emailing me saying it' nothing to do with them and to contact https://store.footballmanager.com/uk/docs/email_support but I've already done that and didnt get any responses Link to post Share on other sites More sharing options...
JCH1992 Posted May 2, 2018 Author Share Posted May 2, 2018 Now the form doesn't even work it won' let me click on the box to enter my name and email addess? This is an absolute joke I want my money back !! Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted May 2, 2018 Administrators Share Posted May 2, 2018 12 minutes ago, JCH1992 said: Now the form doesn't even work it won' let me click on the box to enter my name and email addess? This is an absolute joke I want my money back !! If you've contacted that link the support team for the Store will get back to you. When did you first contact them? Link to post Share on other sites More sharing options...
Transk53 Posted May 2, 2018 Share Posted May 2, 2018 english-us@segaeurope.zendesk.com is it a typo, or a shonky address. Link to post Share on other sites More sharing options...
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