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lfcfowler

Problems still with 18.3.1

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Hi,

Earlier on I followed your instructions on how to update to 18.3.1 through Steam. I'm now running on 18.3.1 but still face the same issues I had before updating.

The issues I had previously were not being able to see the information on a player's profile, such as suspensions, injuries etc, as pictured below.

image.thumb.png.e41cf7c414c2c439fe28ba59acae7e20.png

Since this initial problem, I've not been able to continue in my game. I hit continue or the space bar and I can't go to the next day in the game. It also shows me that I have 5 items in my inbox but, when I go there, the new items aren't shown. Can you please help me resolve this issue? Thanks.

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Are you running any custom graphics/logos/skins or any other add-ons with the game? If so, do you encounter the same issue if you remove them?

Would also be worth trying the following three steps:

Delete Cache
Delete Preferences 
Reverify Cache 

Once having done so, if you're still having issues please upload your save game to our FTP and let us know the file name. FTP details here - https://community.sigames.com/topic/417549-ftp-details/

Thanks. 

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Hi, thanks for getting back to me.

I haven't got any custom graphics/logos/skins or add-ons with the game and have tried the other three steps but to no avail.

I've now uploaded my save game to your FTP. The save name is simply 'LFC'. When would I expect to hear a response after uploading the file?

Thanks.

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Okay we've been able to reproduce the second issue in regards to the inbox item and we're investigating. You've not used any kind of in-game editor with the save have you?

For the first issue, can you please confirm what resolution your system is set to run in? And what zoom level is the game set to via the in-game preferences? If you change the zoom setting, does the missing information appear?

Let us know, thanks. 

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Hi, no I've not used any in-game editor at all.

The resolution my system is set to is Full Screen 1366 x 768. The zoom level is set to Standard Size 100% - I have changed it to 95% which did help seeing the missing player information, although ideally I would like it to be seen at 100%.

Thanks again for your help.

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Thanks, I have now raised this issue within the thread you attached.

Do you know how long these type of items normally take to investigate? Thanks.

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It'll be unlikely to be this weekend for the UI issue but hopefully early next week our team can start investigating. For now would suggest running in 95% as a workaround until we can provide more info.

With the news issue it's currently with the coder responsible for that area of the game, but again probably won't be until next week now until I hear any further info. Will let you know when I do. 

Thanks. 

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Thanks for keeping me updated. I can start running on 95% but the news issue means I can't make any advancements in the game. Bit annoying if I'm honest as I've not made any adjustments of any kind and I can't play the game I've paid for. Thanks.

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We're still investigating at this stage and hope to provide further info as soon as we can. Thanks. 

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We're still investigating this issue as so far we've been unable to address the direct cause. It seems extremely rare as you're the only user we've had raise this so far. 

As said, when I have any further news I'll let you know. Thanks. 

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Thanks again for keeping me updated, Neil.

Is there anything I can do on this end in the meantime? Anything to speed the process up if I can. Thanks.

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Hey, Neil is away at the moment but as soon as we hear anything we'll get back to you. Thanks for your patience, I know this can be frustrating.

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Hi guys, any news you can provide me? It's been three weeks now and it's frustrating I can't play my game. I do appreciate your help and understand it can't be easy but was hoping it would've been resolved by now. Thanks.

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