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B53

Help! Bought '18 on FM site -->Problem w/ verification code

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After I used Visa to pay the $50 on the Football manager site, it asks for phone number so they can SMS the code... It takes me to a screen that only says this:

"You already have verified this order. If your order is not validated yet, please wait for our team to check it."

 

I checked my e-mail and it says:

"Your order is in process of verification.

We just need one more step.

You will need to request a verification code that will deliver via sms or through a voice message and send this code to verify the order.

Please click on the link below to perform this operation:
xxxxxxxxxx The link is available here for me to click xxxxxxxx


Thank You."

 

-Once I click on that link, it just takes me back to that original screen that says "You already have verified this order. If your order is not validated yet, please wait for our team to check it."

 

PLEASE HELP ME OUT!!! I have not received a message on my phone and I am hoping I didn't lose $50. I assume as soon as you buy it from their site, you can immediately begin playing it? If this has happened to you, or you know what I need to do, PLEASE let me know. THANKS!!!

Edited by B53

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Welcome to the forums.  You will need to deal directly with the retailer from whom you bought the game

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I bought it straight from the Football Manager website www.footballmanager.com

I sent an email to them so just waiting for a reply on that... Just wondering if this has happened to anyone else when buying from them, and if theres anything I can do other then wait

Edited by B53

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It is an official website so there should be no issue with getting it resolved, but only they can help.  If you don't get a reply, send an email to Sega Customer Service and they may be able to chase it up for you.

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OK thanks. Wish I could just buy the game from a store. Unfortunately I don't think anyone sells it here in Canada. If for whatever reason things don't work out with my purchase, do you know any website in which I can order the game and have it shipped to me (as opposed to downloading the file)

Edited by B53

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