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Don´t load graphics (logos,faces...)

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I need help.
It turns out that in my FM2017 the graphics provided by the FM community (logos, kits, faces) the game does not load them. And it is very rare because those same graphics can load on old FM installed on the same PC (lap top) as on the FM touch 2017. Why this happens ?.
I'm sorry for my English, it's not my first language.
Attach dxdiag file of my system for more information


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