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fm is crashing usually when i go into a match situation or when i continue the game...

ive tried deleting cache and preferences folders and am running the latest version (17.3.1) and the latest version of my OS

i havent added any graphics/skins etc

if i have to re install is there a way of keeping my saved game? Ive attached my mac specs

Screen Shot 2017-03-15 at 18.48.31.png

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this is the log file

 

 

19:38:40 Invalidating current user session
19:38:41 Logging thread with request url: https://adur.sgaas.net/oauth/token
19:38:41 Logging thread with post data:  grant_type=steam&steam_id=76561198015427531&client_id=1015&client_secret=rKWZmxKU4nf5IlUnneIXnEEzbQ5vDNyj&steam_auth_ticket=140000001c7d2a3cc4a2c8b0cbb3490301001001b189c95818000000010000000200000041c9dc5a0000000071c7380002000000b20000003200000004000000cbb3490301001001aa5d070041c9dc5a0400a8c000000000b308c75833b8e25801006c1b020000000000681490a3f5198fc5d019b98428062299829e73677812834c8c07b121a2b7b55fc326fa000b85f1baa34431035e99578ec5a40fffc293dee0b7b7fb7299a31db9b2831bfd9beb057d95304ad1c05523a77c6579f6643178fb0a6ff8b1a323e8db7f5171dba4bb994f03c8a2e8559490ecf86cbab9c0bddd94e02062d96f81ac73
19:38:41 Logging request headers: 
19:38:41 request: 'Content-Type' value: 'application/x-www-form-urlencoded'
19:38:41 Logging thread with response data:  {"access_token":"c5120ae1-651b-4171-ad3d-acb5d56e5011","token_type":"bearer","refresh_token":"da4e5f76-704e-4d67-8c8d-499cc0003204","expires_in":3615,"scope":"read write","customer_guid":"c73cd8af-a3b6-437a-acea-e07bfb318cb6"}
19:38:41 Logging thread with response code:  No error
19:38:41 Logging response headers: 
19:38:41 response: 'Cache-Control' value: 'no-cache, no-store, max-age=0, must-revalidate, no-store'
19:38:41 response: 'Connection' value: 'keep-alive'
19:38:41 response: 'Content-Length' value: '226'
19:38:41 response: 'Content-Type' value: 'application/json;charset=UTF-8'
19:38:41 response: 'Date' value: 'Wed, 15 Mar 2017 19:38:41 GMT'
19:38:41 response: 'Expires' value: '0'
19:38:41 response: 'HTTP/1.1 200 OK' value: ''
19:38:41 response: 'Server' value: 'nginx'
19:38:41 Logging thread with request url: https://thames.sgaas.net/client/1015/inventory/
19:38:41 Logging thread with post data:  
19:38:41 Logging request headers: 
19:38:41 request: 'Accept' value: 'application/xml'
19:38:41 request: 'Authorization' value: 'Bearer c5120ae1-651b-4171-ad3d-acb5d56e5011'
19:38:41 request: 'Content-Type' value: 'application/x-www-form-urlencoded'
19:38:41 request: 'Provider-Token' value: '140000001c7d2a3cc4a2c8b0cbb3490301001001b189c95818000000010000000200000041c9dc5a0000000071c7380002000000b20000003200000004000000cbb3490301001001aa5d070041c9dc5a0400a8c000000000b308c75833b8e25801006c1b020000000000681490a3f5198fc5d019b98428062299829e73677812834c8c07b121a2b7b55fc326fa000b85f1baa34431035e99578ec5a40fffc293dee0b7b7fb7299a31db9b2831bfd9beb057d95304ad1c05523a77c6579f6643178fb0a6ff8b1a323e8db7f5171dba4bb994f03c8a2e8559490ecf86cbab9c0bddd94e02062d96f81ac73'
19:38:41 request: 'User-Locale' value: 'en_GB'
19:38:41 Logging thread with response data:  <inventory><inventoryItems/></inventory>
19:38:41 Logging thread with response code:  No error
19:38:41 Logging response headers: 
19:38:41 response: 'Access-Control-Allow-Credentials' value: 'true'
19:38:41 response: 'Access-Control-Allow-Headers' value: 'DNT,X-CustomHeader,Keep-Alive,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Authorization,api_key'
19:38:41 response: 'Access-Control-Allow-Methods' value: 'PUT, GET, POST, OPTIONS'
19:38:41 response: 'Access-Control-Allow-Origin' value: '*'
19:38:41 response: 'Cache-Control' value: 'no-cache, no-store, max-age=0, must-revalidate'
19:38:41 response: 'Connection' value: 'keep-alive'
19:38:41 response: 'Content-Length' value: '40'
19:38:41 response: 'Content-Type' value: 'application/xml'
19:38:41 response: 'Date' value: 'Wed, 15 Mar 2017 19:38:41 GMT'
19:38:41 response: 'Expires' value: '0'
19:38:41 response: 'HTTP/1.1 200 OK' value: ''
19:38:41 response: 'Pragma' value: 'no-cache'
19:38:41 response: 'Server' value: 'nginx'
19:38:41 response: 'X-Content-Type-Options' value: 'nosniff'
19:38:41 response: 'X-Frame-Options' value: 'DENY'
19:38:41 response: 'X-XSS-Protection' value: '1; mode=block'

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Hello andy84, 

Firstly can you verify your game cache then re delete your cache and preferences folders.

If this doesn't solve the issue can you have a look at the FAQ and read the section on having large amounts of files in their user data folder to see if this could be causing the issue.

Finally if the above doesn't work can you copy in the the crashdump file stack (Documents > Sports Interactive > FM17 > crashdumps) to this thread so we can take a closer look. 

Cheers, 

James

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Hi James 

Yeah i tried all of that, I dont actually have anything in my crash dumps...I think this OS deals with crashes slightly differently it just asks me if i want to send a report but doesnt let me see it and it doesnt seem to save it anywhere

still having the same problem and its always when i go into an U23s match to watch highlights, dont know if thats relevant at all

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