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Neil Brock

Football Manager 2016 Frequently Asked Questions

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How to recover a lost Steam username and/or Password [universal]

If you’ve forgotten your Steam username and password, go here to try and find your account - https://help.steampowered.com/#HelpWithLoginInfo

If you are unable to complete the account recovery process, you will need to try and verify your ownership of the account here - https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090

Please bear in mind Sports Interactive have no access to Steam accounts and password and cannot help in this situation. You must use Steam’s support in order to get support with this issue.

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How Can I Load my Cloud Save Game on a New Computer? [universal]

On a new machine, make sure you are signed into the same Steam account as where your game was originally installed and you saved your save game to the Steam cloud.

Go to the Load Game and select the 'Cloud' tab. Here will be listed all your saves on the cloud. Select a save game and then the 'Load' button to load your save.

You must have an active Internet connection to use the Cloud Save Settings.

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How can I remove saves from my Cloud Storage? [universal]

On a computer that is fully synchronised with Steam Cloud saves for Football Manager, go to Load or Save game and select the 'Cloud' tab.

Here will be listed all your saves on the cloud. Select a save game and then the 'delete' button to remove them from the cloud.

You must have an active Internet connection to use the Cloud Save Settings.

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How to change the Sports Interactive folder location [universal]

To change the location of your Sports Interactive folder which contains save games, graphics and other files you need to add a command line to the game launch options.

To do this follow the instructions below:

- First of all create the folder in the location you want it to be

- Go into Steam and right-click on the game.

- Select 'Properties'

- Click 'Set Launch Options...'

- Copy the following into the dialogue box: --user_data_location="path"

- In the "path" section, enter the exact path where you created your folder.

The next time you launch the game, your Sports Interactive files will be saved to this folder.

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How to Delete my Preferences Folder [PC]

To delete your Preferences Files please do the following:

First of all make sure the game is closed before you proceed.

For Windows Vista and Windows 7:

- Click ‘Start’

- Select ‘Computer’

- From the header, select ‘Organize’ dropdown

- Select ‘Folder and Search Options’

- Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected

- Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2016

- Delete the Preferences folder

For Windows 8 and Windows 10:

- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)

- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2016

- Delete the Preferences folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting your preferences your in-game preference settings will be restored to default, so the folder will be regenerated when you launch the game. The next time you launch the game remember to change any preferences you wish to have changed (such as auto save regularity, sound level or game display mode).

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How to Delete my Cache Folder [PC]

In Football Manager 2016 there are two ways of deleting your cache files.

The first can be done in game by going to:

FM -> Preferences -> Interface

Under 'Skin' click the 'Clear Cache' button. When prompted select ‘Yes’. You will now need to restart Football Manager 2016 for these changes to take effect.

To delete your cache outside of the game, please follow the instructions as stated for your Operating System:

To delete your cache, first make sure the game is closed then please do the following:

For Windows Vista and Windows 7:

- Click ‘Start’

- Select ‘Computer’

- From the header, select ‘Organize’ dropdown

- Select ‘Folder and Search Options’

- Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2016

- Delete the ‘Cache’ folder

For Windows 8 and Windows 10:

- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)

- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2016

- Delete the ‘Cache’ folder

When launching the game for the first time after completing this, you may notice the game takes a little extra time to load up (especially if you’re using custom files). This is where the game is re-caching the files in game and will only take place the first time you click on screens. From that point on, the game will be cached and should run at optimal speed.

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How to Find my system Dxdiag [PC]

- For Vista/Window7:

- Go to your Start Menu in the bottom left hand corner

- On the bottom left there should be start search area.

- Type in dxdiag then press Enter.

- The Dxdiag window should open. You may be prompted to allow dxdiag to check online for digital signatures, for which please click ‘Yes’

- On the bottom portion of the dxdiag window there should be a button that says ‘Save All Information’

- Click this and save the file as a txt document.

- For Windows 8/Windows 10

- Go to your Start Menu in the bottom left hand corner

- Type Dxdiag and press Enter on your keyboard

- The Dxdiag window should open. You may be prompted to allow dxdiag to check online for digital signatures, for which please click ‘Yes’

- On the bottom portion of the dxdiag window there should be a button that says ‘Save All Information’

- Click this and save the file as a txt document.

Normally we will ask you to just open up the file and copy and paste the information from the text file directly onto the forum - bear in mind you may need to break it up into multiple posts due to the length of the text.

There is no sensitive information contained within here, just information that can help us deduce whether there's a potential issue with your system which could be affecting your game.

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How to Upload a file to our FTP to be checked [PC]

From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

Download the Filezilla FTP Client from HERE (Filezilla is Free Opensource)

Filezilla FTP Instructions:

When you install it and open it up, at the top you'll see the following:

Host:

Username:

Password:

Enter the following:

Host: ftp.sigames.com

Username: ftp-public

Password: public

- It will then open up, your computer on the left-hand side, our FTP on the right.

- On the right go to the relevant folder (if you’re uploading a save game you would go to fm -> game-save).

- On the left find the file you wish to upload then simply when you've found it drag it across to the appropriate folder.

- Then it'll start to upload. Be warned, depending on your upload speed this may take a while.

Remember you cannot 'replace' a file on the FTP, so you'll have to name your file as someone original or rename if you’re reuploading a file. Do not use generic save game names such as ‘Untitled Game’ or ‘Arsenal’ where it can be helped.

Uploading Screenshots

Screenshots should be added to the ftp server in the fm/screenshots folder.

Save Games

Save Games should be added to the ftp server in the fm/game-save folder

Especially with transfer and contract bugs we need a save before the deal goes through. Preferably you should run New File for Each Auto Save so you always have a backup and at worst rolling auto-save.

PKM

Match engine PKMs should be added to the ftp server in the fm/game-pkm folder

For match engine bugs we need pkm files, click Save at the end of a match and the file can be found in C:\Users\[Your Username]\Documents\Sports Interactive\Football Manager 2016\matches

Crash Dump Files

Crash dump files should be added to the ftp server in the fm/game-crash folder. Bear in mind deleting these files will not help you with your issue. Often we can diagnose your issue by receiving these files.

They can be found in the following location: C:\Users\[Your Username]\Documents\Sports Interactive\Football Manager 2016\crash dumps

File naming conventions

Ideal Save/PKM name format: your-forum-name_bug-description

In your forum post please remember to include the name for the savegame/crash dump file or pkm when you've uploaded it else we won’t be able to look into your issue.

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How to find my Belarc file [PC]

The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with the game.

If requested when troubleshooting, please install Belarc (as shown here - http://www.belarc.com/free_download.html)

Once you have downloaded and installed it should automatically compile a report.

Once the report has been generated, within your web browser go to File -> 'Save As' and upload the file to our FTP, making sure to let us know the file name. We'd suggest making sure you include your forum username in the file name.

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How to Uninstall Football Manager 2016 [PC]

Start by uninstalling Football Manager 2016 through Steam:

- With Steam under your Library, Right-click on Football Manager 2016 and select “Delete Local Content”

Next confirm the removal the Football Manager 2016 Preferences and Cache Folders

Windows Vista and Windows 7:

- Click "Start"

- Select “Computer”

- From the header, select “Organize” dropdown

- Select Folder and Search Options

- Within here, select the “View” tab and make sure Show Hidden Files and Folders is selected

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2016

- Delete the Cache and Preferences folder

Windows 8 and Windows 10:

- Click "File Explorer” from within the taskbar (or click ‘Desktop/Start’ then type in “File Explorer”

- On the header click “View” and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2016

- Delete the Cache and Preferences folder

*If for whatever reason you wish to remove all your Football Manager save data, do the following:

Go into Documents/My Documents which can be found as below:

C:\Users\[Your Windows Username]\Documents\ Sports Interactive\Football Manager 2016

Delete all the files contained within.

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How to update my Graphics Card Drivers

The majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/pages/index.aspx

Intel - http://downloadcenter.intel.com/

Nvidia - http://www.nvidia.com/download/index.aspx?lang=en-us

If you have the knowledge, we'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.

Bear in mind some laptops will have both Intel and an AMD or Nvidia driver, so remember to update them both when completing this process.

Once you’ve updated to the latest drivers and restarted your system you should be running the latest drivers available.

If you’re unsure about which card you have installed, please check your system manufacturers website.

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How to Uninstall and Reinstall my Graphics Card Drivers:

Uninstall your Graphics card drivers as shown below:

For AMD/ATI Drivers – http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

For Intel Drivers – http://www.intel.com/support/graphics/sb/CS-034574.htm

For nVidia Drivers – http://www.nvidia.co.uk/object/IO_13955.html

Bear in mind some laptops will have both Intel and an AMD or Nvidia driver, so remember to remove them both before reinstalling.

To Reinstall the graphics card drivers, the majority of graphics card websites have 'auto-checkers' which can scan your system and find the correct card. They can be found here for the following makes:

AMD/ATI - http://support.amd.com/us/gpudownload/pages/index.aspx

Intel - http://downloadcenter.intel.com/

Nvidia - http://www.nvidia.com/download/index.aspx?lang=en-us

If you have the knowledge, we'd suggest using the manual download and install over the auto-checker, so if you know your exact graphics card make and the OS you are running, please enter in your details and find the latest drivers.

Once you’ve updated to the latest drivers and restarted your system you should be running the latest drivers available.

For some laptops it may be worth checking on your manufacturers website for exact drivers for your laptop, especially if you have dual graphics cards (Intel and AMD or Nvidia).

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How to update my Sound Card Drivers [PC]

To update your Sound Card drivers, please visit your system’s manufacturer’s website. Find the make and model of your sound card and go to the Drivers and Downloads section.

Once you find the relevant audio driver, download and install it. You may be prompted to restart your system during installation.

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How to back up Football Manager files [PC]

All your Football Manager game files can be found in the following location by default:

C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2016\

We very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above.

You can change you auto-save settings via the in-game preferences at any point. Bear in mind auto save will save at the time period set by the user from the last time you saved. If you manually save at any point, the auto save clock restarts.

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How to make sure that an Anti-Virus Program isn't interfering with Steam or FM?

Occasionally due to updates or system configuration, anti-virus programs have been known to interfere with Steam and Football Manager.

Because of this, we recommend if you encounter issues, setting up your anti-virus to make sure it is not conflicting with the game. Please add Steam and Football Manager to your exceptions. How to do this will depend on your anti-virus, we very much suggest you searching online on the programs website for details on how to do this.

For clarification by default Steam and Football Manager will be installed in the following locations:

Steam – C:\Program Files\Steam

Football Manager - C:\Program Files\Steam\steamapps\common\Football Manager 2016

If you think it’s your anti-virus causing the problem and don’t know how to configure it to work, it may be worth you uninstalling the anti-virus program - this is the ONLY surefire way to know whether it is or not as disabling or adding exceptions has known to not work correctly in the past with these types of issues.

If you choose to do so, we recommend turning on Windows Firewall/Windows Defender. On OS’s earlier than Windows 8 or 8.1 we’d recommend installing Microsoft Security Essentials which is solid, free and doesn't conflict with Steam or FM. If you run Windows 8.1 or 10 you will already have Windows Defender installed, we would not suggest installing another anti-virus as well as this can sometimes cause conflicting issues.

Once you have setup your anti-virus as above (either with exceptions or uninstalled), we’d suggest uninstalling and reinstalling Football Manager. Details on how to uninstall the game can be found HERE.

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How to configure my laptop to run Football Manager with optimal settings [PC]

If you are running the game on a laptop, we suggest running your laptop via the mains so it isn't defaulted into a power saving mode.

- Go to your ‘Control Panel’

- Select 'Power Options'

- Select 'Maximum performance' or 'High performance’ (If neither of these options are available click ‘Show additional plans’ to find this option)

Nvidia Graphic Cards

If your laptop has an Nvidia card, it will most likely also have a secondary Intel card which normally runs in power saving mode. Occasionally the game can incorrectly default to this mode, so please follow the steps below to check and confirm that it’s running your dedicated graphics card.

- Right-click on your desktop and there should be a Nvidia Control Panel.

- Under ‘3D settings’ and ‘program settings’ add ‘fm.exe’ (this can be found found in C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2016 or where you have installed Steam and FM)

- We suggest running with the more powerful Nvidia card over the integrated Intel card

- If you are having issues with this card and the game doesn’t launch or have issues, as a test it’d be worth choosing the "Integrated graphics" as main graphic processor to see if the same issues occur

AMD/ATI Graphics Cards

For AMD/ATI cards, because there is a large variation in versions of the AMD/ATI Radeon Catalyst Control Center for adjusting the settings for these cards bear in mind the process may not be exactly as listed below. Saying that, by following the instructions you should be able to find similar options to those described here:

- For AMD/ATI Radeon cards, go to Graphics > PowerPlay - Set Plugged In and Battery to Maximum Performance.

- Click Apply.

- If the option is available to your graphics card, go to Graphics > 3D and move the slider across to Performance so it is set for Optimal Performance.

- Click Apply.

- If your Catalyst Control Center has the Switchable Graphics tab go there and browse to locate fm.exe and set it for High Performance. Click Apply.

- Do the same for Steam this can be found found in C:\Program Files\(x86)\Steam\steamapps\common\Football Manager 2016 or where you have installed Steam and FM)

If you have any further issues, please contact help@sega.co.uk

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How to update my DirectX and Net Framework to the latest versions [PC]

Then make sure you have the latest Net Framework and version of DirectX installed. To do this, first download and install this net framework update from here - http://go.microsoft.com/?linkid=9831986

Then download this to make sure your DirectX is up to date (even if you've recently done this, please try again). It is an offline installer so first up download.

- First download the from this link - http://www.microsoft.com/en-us/download/details.aspx?id=8109

- Once the file has finished downloading, double click the exe to begin installation

- When you click it, it will ask you for a folder location to extract to

- Create a folder on your desktop and name it something you’ll recognise (say DirectX Install).

- Once the file has finished unzipping to your selected folder, open the folder

- Double-click DXSETUP to begin the process of updating your DirectX

- Once this process is complete, your DirectX will be updated

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How can I find and post a Crash Report? [Mac]

If you get the error message "The application Football Manager has quit unexpectedly" we may ask you to post the full crash report in an attempt of diagnosing the problem further. Please follow the steps below to do so.

- On the dialog that says FM quit unexpectedly there will be a button that says either ‘Report…’ or ‘Show Details’ (it depends on which version of OS X you are running). Click this button.

- This should show the full crash information (a lot of text).

- Select all this text by clicking the mouse and dragging it to select all the text all the way to the bottom of the edit box in the dialog, or clicking the mouse once and using the keyboard to press Cmd+A (Command/Apple key and 'A') to select all the text.

- Copy this to the clipboard by using the keyboard to press Cmd+C (Command/Apple key and 'C').

- Go to your web browser and to the Mac Crashes/Technical Issues forum

- Create a new thread explaining your issue, or reply to your thread where you were asked to post the crash report.

- Within the thread in the area you wish to post the report, type in the following in the new reply: [ code ] (with no spaces between the [ and the code)

- Now use the keyboard to press the keys Cmd+V (Command/Apple key and 'V') (or, alternatively, click the Edit item in the menubar followed by Paste).

- Then type the following on a new line (after the crash report information that was just pasted into the reply) in your reply: [ /code ] (again with no spaces between the [ and the code)

- Finally, post your reply by clicking the 'post' button in your web browser.

- The crash information details have now been posted in a reply to the thread.

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How to find my System Information [Mac]

On occasion you may be asked to upload detailed system information of your Mac to our FTP so we can investigate further and see if we can find the reason for a problem. Please follow the instructions below.

Mac OS X (all versions)

- Go to ‘Finder’

- Go to ‘Applications’, then unto ‘Utilities’

- Launch ‘System Information’

- From the ‘File’ menu, click ‘Save…’

- In ‘Save As’ type file name or leave to default as your system’s name

- Choose a location to save the file to, it will default to your ‘Documents’

- Click ‘Save’ and let it save the information

- Once the file is saved, you have your system information file

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How to delete my Preferences folder [Mac]

Mac OS X (all versions)

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Preferences’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting your preferences the in-game preference settings will be restored to default, so the folder will be regenerated when you launch the game.

The next time you launch the game remember to change any preferences you wish to have changed (such as auto save regularity, sound level or game display mode).

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How to delete my Cache folder [Mac]

Mac OS X (all versions)

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Cache’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. The folder will be regenerated back to default when you next launch the game.

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How to upload a file to our FTP to be checked [Mac]

From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

Download the Filezilla FTP Client from HERE (Filezilla is Free Opensource)

Filezilla FTP Instructions:

When you install it and open it up, at the top you'll see the following:

Host:

Username:

Password:

Enter the following:

Host: ftp.sigames.com

Username: ftp-public

Password: public

- It will then open up, your computer on the left-hand side, our FTP on the right.

- On the right go to the relevant folder (if you’re uploading a save game you would go to fm -> game-save).

- On the left find the file you wish to upload then simply when you've found it drag it across to the appropriate folder.

- Then it'll start to upload. Be warned, depending on your upload speed this may take a while.

Remember you cannot 'replace' a file on the FTP, so you'll have to name your file as someone original or rename if you’re reuploading a file. Do not use generic save game names such as ‘Untitled Game’ or ‘Arsenal’ where it can be helped.

Uploading Screenshots

Screenshots should be added to the ftp server in the fm/screenshots folder.

Save Games

Save Games should be added to the ftp server in the fm/game-save folder

Especially with transfer and contract bugs we need a save before the deal goes through. Preferably you should run New File for Each Auto Save so you always have a backup and at worst rolling auto-save.

PKM

Match engine PKMs should be added to the ftp server in the fm/game-pkm folder

For match engine bugs we need pkm files, click Save at the end of a match and the file can be found in /Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016

File naming conventions

Ideal Save/PKM name format: your-forum-name_bug-description

In your forum post please remember to include the name for the savegame or pkm when you've uploaded it else we won’t be able to look into your issue.

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How to Uninstall Football Manager 2016 [Mac]

Start by uninstalling Football Manager 2016 through Steam:

- With Steam under your Library, Right-click on Football Manager 2016 and select “Delete Local Content”

Next confirm the removal the Football Manager 2016 Preferences and Cache Folders

Mac OS X (all versions) - Preferences

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Preferences’ folder

Mac OS X (all versions) - Cache

- Open Finder.

- Click the ‘Go’ menu in the menubar.

- Press and hold down the ‘Option’ (Alt) key.

- Click the ‘Library’ item in the menu.

- Go into the folder named ‘Application Support’ then ‘Sports Interactive’

- Click into the ‘Football Manager 2016’ folder

- Within here, delete the ‘Cache’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated

*If for whatever reason you wish to remove all your Football Manager save data, do the following:

Go into your Sports Interactive documents folder which can be found as below:

/Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016

Delete all files

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How to back up Football Manager files [Mac]

All your Football Manager game files can be found in the following location by default:

/Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016/games

We very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above.

You can change you auto-save settings via the in-game preferences at any point. Bear in mind auto save will save at the time period set by the user from the last time you saved. If you manually save at any point, the auto save clock restarts.

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Getting Started with Network Games/Fantasy Draft Mode

Setting up an online game between 2+ players is relatively easy. One of the players will act as the ‘host’ of the game – in charge of the setup of the game and where the save game will be kept locally. The rest of the players will be the ‘clients’ who connect to the hosts game.

Internet download and upload speeds will affect the performance of your online game, so choose the player with the best internet setup to host.

To start the game (Host)

- From the main game menu, the host player selects the game mode they wish to play, either ‘New Online Game’ in FM or FMC mode, ‘Versus Game’ or ‘Fantasy Draft’

- Make sure ‘Allow friends to join your game is checked (it is by default) and give your server a unique name

- At this point you can also set a server password if you don’t want strangers to join your game

- Now your game is set up other players (the ‘clients’) can now join the game

To join a game (Clients)

- From the start screen select ‘Join Online Game’

- Via the search box, enter the unique server name created by the host and press ‘Search’

- Once the host’s game appears in the list, select it and press ‘Join Game’

- If a password has been set up, enter the password to join the game

From here you can add your manager and play. Whenever the host re-loads the save in future and the same client joins, they will automatically resume control of their selected team.

If your experience isn’t as easy as it should be, please read on for troubleshooting help and FAQs.

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Problems finding a specific Network game

If you’re having trouble finding your friend’s game when searching for servers - even though you've setup a unique server name - then have the host and client/s set their Steam region settings to the same region.

This can be changed in Steam by going to:

- Click on ‘Steam’ from the header and select ‘Settings’

- Under the ‘Downloads’ tab, select ‘Download Region’

- Make sure you are running the same region as the host

- You should now be able to connect

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Configuring Steam/FM16 to run alongside anti-virus/firewall software

Anti-virus and firewall software may falsely see Steam or FM16 as a thread and restrict the connectivity of your online game.

To configure your anti-virus/firewall software to safely run Steam and FM16 in a network game, see here: https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226

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Required Ports for FM16

Opening the following ports can improve connectivity of your FM online game:

10093 TCP

10093 UDP

10094 TCP

10094 UDP

http://portforward.com is a great resource for help with opening ports on your specific router.

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ISPs affecting Steam performance

If you notice that your Steam connection only has issues during certain hours of the day (usually in the evenings between 5pm and 11pm), it is probable that your ISP is blocking or "shaping" your connection. Please test your connection at other hours of the day and contact your ISP directly if you believe this is causing the connection issue.

There are several ISPs which block ports required for the proper operation of Steam and Steam games:

  • 012.net (Steam traffic blocked)
  • Bluewin (Firewall blocks Steam from provider side - must be disabled through provider's service portal)
  • Dutch Telecom (Steam traffic blocked)
  • ISPFree (Steam traffic blocked)
  • Micronet Broadband (Steam traffic blocked)

Source: https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

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Clashes with network adapter drivers

Some FM online users have found that their network card drivers trigger connectivity issues. To rectify this, uninstall then reinstall your network card drivers.

This is a fairly simple process, steps to do so can be found here:

http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2264

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How to find my Hardware Profile [Linux]

To find your Hardware Profile on Linux follow the instructions below:

- Type the following into Terminal: sudo lshw -html > hardwareprofile.html

- Go to home folder to locate 'hardwareprofile.html'

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How to Delete my Cache Folder [Linux]

In Football Manager 2016 there are two ways of deleting your cache files.

The first can be done in game by going to:

FM -> Preferences -> Interface

Under 'Skin' click the 'Clear Cache' button. When prompted select ‘Yes’. You will now need to restart Football Manager 2016 for these changes to take effect.

To delete your cache outside of the game, please follow the instructions as stated for your Operating System:

To delete your cache, first make sure the game is closed then please do the following:

- Open your Home folder

- Select Go -> Location

- Type ~/.local and proceed

- Go to Share

- Go to Sports Interactive

- Delete the ‘Cache’ folder

When launching the game for the first time after completing this, you may notice the game takes a little extra time to load up (especially if you’re using custom files). This is where the game is re-caching the files in game and will only take place the first time you click on screens. From that point on, the game will be cached and should run at optimal speed.

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How to Delete my Preferences Folder [Linux]

To delete your preferences, first make sure the game is closed then please do the following:

- Open your Home folder

- Select Go -> Location

- Type ~/.local and proceed

- Go to Share

- Go to Sports Interactive

- Delete the ‘Preferences’ folder

Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting your preferences your in-game preference settings will be restored to default, so the folder will be regenerated when you launch the game. The next time you launch the game remember to change any preferences you wish to have changed (such as auto save regularity, sound level or game display mode).

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How to Upload a file to our FTP to be checked [Linux]

From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

Download the Filezilla FTP Client from HERE (Filezilla is Free Opensource)

Filezilla FTP Instructions:

When you install it and open it up, at the top you'll see the following:

Host:

Username:

Password:

Enter the following:

Host: ftp.sigames.com

Username: ftp-public

Password: public

- It will then open up, your computer on the left-hand side, our FTP on the right.

- On the right go to the relevant folder (if you’re uploading a save game you would go to fm -> game-save).

- On the left find the file you wish to upload then simply when you've found it drag it across to the appropriate folder.

- Then it'll start to upload. Be warned, depending on your upload speed this may take a while.

Remember you cannot 'replace' a file on the FTP, so you'll have to name your file as someone original or rename if you’re reuploading a file. Do not use generic save game names such as ‘Untitled Game’ or ‘Arsenal’ where it can be helped.

Uploading Screenshots

Screenshots should be added to the ftp server in the fm/screenshots folder.

Save Games

Save Games should be added to the ftp server in the fm/game-save folder

Especially with transfer and contract bugs we need a save before the deal goes through. Preferably you should run New File for Each Auto Save so you always have a backup and at worst rolling auto-save.

PKM

Match engine PKMs should be added to the ftp server in the fm/game-pkm folder

For match engine bugs we need pkm files, click Save at the end of a match and the file can be found in /home/documents/Sports Interactive/FM2016/matches

Crash Dump Files

Crash dump files should be added to the ftp server in the fm/game-crash folder. Bear in mind deleting these files will not help you with your issue. Often we can diagnose your issue by receiving these files.

They can be found in the following location: /home/documents/Sports Interactive/FM2016/crash dumps

File naming conventions

Ideal Save/PKM name format: your-forum-name_bug-description

In your forum post please remember to include the name for the savegame/crash dump file or pkm when you've uploaded it else we won’t be able to look into your issue.

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How to backup Football Manager files [Linux]

All your Football Manager game files can be found in the following location by default:

/home/documents/Sports Interactive/FM2016/

We very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above.

You can change you auto-save settings via the in-game preferences at any point. Bear in mind auto save will save at the time period set by the user from the last time you saved. If you manually save at any point, the auto save clock restarts.

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I've ordered a boxed version of FM16, will I get access to the pre-release beta?

No, the pre-release beta is only available for users who have pre-bought the game digitally.

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The players in my game all now have fake names?

If you've started a save game with real players then suddenly find all the names have changed to fake players, please complete the following troubleshooting techniques to resolve the issue:

Delete Cache

Delete Preference

Reverify Cache

Once you've done this, relaunch the game and try again.

If you're still having issues, we'd suggest Checking that an Anti-Virus Program isn't interfering with Steam or FM - bear in mind that following an update there is a chance this could happen even if it hasn't happened at any point previously.

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How To Save a PKM (Universal)

To save a pkm, in a match you'll notice when a match finishes in-game, on the match options there will be an option to 'Save'

Once you have 'saved' a pkm, it will appear:

Windows

C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2016\matches

Mac

/Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2016/matches

Linux

/home/documents/Sports Interactive/FM2016/matches

You can also go to a previously viewed match on the match overview screen, the 'Save Match' button is also available and saves to the location shown above.

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Check any programs which are known to cause issues with FM and Steam

The following programs can sometimes have issues when FM is running, so we would suggest disabling them:

- Raptr Desktop App (Sometimes referred to as 'AMD Gaming Evolved')

- MSI Afterburner

- EVGA Precision

- Toshiba DisplayLink

- openhardwaremonitor

- playstv client

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On game launch user receives Disk Write Error message

If you receive a 'Disk Write Error' message on launch, please follow the troubleshooting steps shown below to resolve it:

- Navigate to the Steam folder (by default it can be located here) C:\Program Files x86\Steam\steamapps\common

- Within this folder find the Football Manager 2016 file (not the folder, there will be a file listed within the common folder)

- Delete this file

- Launch the game

- If those files do not appear, please follow Steam's troubleshooting steps found here - https://support.steampowered.com/kb_article.php?ref=9709-FKCB-4230

If you have completed all of the above without being able to resolve your issue, please create a thread within our technical issues/crashes PC sub forum which can be found here -http://community.sigames.com/forumdisplay.php/513-Crashes-Launch-and-Technical-Issues-on-PC

Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.

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There's a Black Flashing Screen on Game Launch

If you receive a black flashing screen when the game launches, please try the troubleshooting steps below to resolve your issue.

We are aware there are some programs causing problems when Football Manager 2016 launches. We should suggest if you have any of the following installed to remove them and try the game again:

- Toshiba DisplayLink

- Raptr Desktop App

- MSI Afterburner

- EVGA Precision

If you have completed all of the above without being able to resolve your issue, please create a thread within our technical issues/crashes PC sub forum which can be found here -http://community.sigames.com/forumdisplay.php/513-Crashes-Launch-and-Technical-Issues-on-PC

Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.

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I've encountered a crash dump whilst going to or playing a match

If you’ve encountered a crash dump during a match whilst playing Football Manager 2016 please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. Instead please try the following troubleshooting techniques in order to try and resolve the issue.

Please run through the steps listed below. After each step try the game again to make sure the issue is resolved:

If you're running any kind of custom graphics such as pitch textures, ad boards or anything like that, try removing it and see if that stops the crashes. If it doesn't, carry on with the links below.

- Make sure your Graphics Card drivers and installed and fully up to date

- If running on a laptop with dual graphics cards, make sure they are configured for the correct card to run with FM

- Make sure your Anti-Virus isn’t interfering with Steam or FM as this can cause problems when installing or launching the game

- Make sure your Windows Updates, DirectX and Net Framework are installed and up to date

If it still crashes during a match, please create a thread on the Football Manager 2016 Technical Issues/Crashes forum with the following information posted and files uploaded to our FTP:

The crash dump file (this file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2016\crash dumps

Whether it reproduces every time you go into a match, or whether it was a one-off

Once we have the above information we will be able to look into your issue directly and determine what the cause is. The sooner we can determine the cause; the sooner we will be able to provide further assistance to resolve this issue for you.

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The Calendar becomes stuck on the screen after I've Alt+Tabbed out of the game and returned

If this happens with your game, please press the following keys together to refresh the skin and solve the issue:

'Shift' + 'R'

If that doesn't help, save your game by using 'Ctrl' + 'S' (this will save over your current save) then quit the game. Relaunch the game, go into the preferences and run the game in 'Windowed' mode.

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How do I download files from the Steam Workshop so they appear in my game?

There are two different ways to access the Steam Workshop for FM in Football Manager 2016 as shown below:

From within Football Manager 2016

- From within a Football Manager 2016 save game go to ‘FM’ -> ‘Downloads’

- If you’re on the Start Screen select ‘Downloads’

- Select Steam Workshop tab

- Select ‘Download Add-Ons directly from Steam’

- This will bring up the Steam overlay for the Football Manager 2016 Workshop.

- Select an item or collection in the workshop

- Click ‘Subscribe’

- Steam will now download the file in the background

- Please note that some files may take time to download depending on their size.

- Once file has downloaded, close the Steam overlay (by clicking Shift+Tab on your keyboard)

- The file should now be present in your game.

From within the Steam platform

- Go to your game Library

- Right-click on Football Manager 2016

- Select ‘View Community Hub’

- From the options along the top of the page select ‘Workshop’

- Search for the item you wish to add to your game within the workshop

- Click ‘Subscribe’

- Steam will now download the file in the background

- Please note that some files may take time to download depending on their size.

- Once file has downloaded, launch the game

- The file should now be present in your game.

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How can I report Steam Workshop files if they’re not working?

If for any reason, an item needs to be reported you can select the file in the Workshop & select 'Report'. Workshop moderators will then deal with reported items.

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What files can I use for Steam Workshop?

When saving a file that can be shared on Steam Workshop (for example, a Tactic), you will be given the option to upload and share the file directly to Steam Workshop. You can share the following files on Steam Workshop for FM16:

• League & Data Updates

• Challenges

• Views

• Filters

• Tactics

• Shortlists

• Match Plans

• Versus Mode Teams

• Skins

• Facepacks

• Logos

• Custom Database Options

• Kits

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How to Delete my Editor Cache folder

To delete your cache folder, please do the following:

For Windows Vista and Windows 7:

- Click ‘Start’

- Select ‘Computer’

- From the header, select ‘Organize’ dropdown

- Select ‘Folder and Search Options’

- Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Editor 2016

- Delete the ‘Cache’ folder

For Windows 8 and Windows 10:

- Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’)

- On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked

- Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Editor 2016

- Delete the ‘Cache’ folder

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