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nbray

no cursor appearing in game, again.

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had this problem before, Neil sent me a fix to try which i did, and it worked. next time i come to load the game, same thing again. tried windowed and full screen again but same on both. main menu is blank too in regards to the images that usually appear on there. tried to do a print screen to show the problem and it just prints the pages behind FM like the game isn't there, yet it is in the task bar. please help!

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Can you please first delete your cache folder as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#delete-cache

Then delete your preferences files as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#delete-preferences

Then finally reverify your cache as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#verify-cache

If on running then it still doesn't work, try changing from GPU rendering to Software rendering as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#change-rendering

Let me know how you get on, thanks.

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tried the fix as before, works at the time but then on re-loading the game does the same again. tried the differing rendering modes and no change. tried running the new official skin too, makes the game start screen completely white as if the top layer is missing?

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Please do the above again and run with the default skin and see what happens - let me know, thanks.

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------------------

System Information

------------------

Time of this report: 12/30/2014, 15:46:16

Machine name: NATHAN-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 08/24/10 18:53:03 Ver: 08.00.15

Processor: AMD Phenom II X6 1055T Processor (6 CPUs), ~2.8GHz

Memory: 8192MB RAM

Available OS Memory: 8190MB RAM

Page File: 3211MB used, 13167MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: AMD Radeon HD 5800 Series

Manufacturer: Advanced Micro Devices, Inc.

Chip type: AMD Radeon Graphics Processor (0x6898)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_6898&SUBSYS_29611682&REV_00

Display Memory: 4095 MB

Dedicated Memory: 1013 MB

Shared Memory: 3082 MB

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: Hanns.G HW191

Monitor Id: HSD8991

Native Mode: 1440 x 900(p) (59.887Hz)

Output Type: HD15

Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1280 (English)

Driver Version: 14.100.0.0

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 4/18/2014 02:42:54, 1343272 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71EE2-2BD8-11CF-3270-6B09BEC2C535}

Vendor ID: 0x1002

Device ID: 0x6898

SubSys ID: 0x29611682

Revision ID: 0x0000

Driver Strong Name: oem34.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:14.100.0.0:pci\ven_1002&dev_6898

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Not Supported

DXVA-HD: Not Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (VIA High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0440&SUBSYS_10438416&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: viahduaa.sys

Driver Version: 6.00.0001.8100 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 3/2/2010 11:30:20, 1301504 bytes

Other Files:

Driver Provider: VIA Technologies, Inc.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Description: HD Audio HDMI out (VIA High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0440&SUBSYS_10438416&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: viahduaa.sys

Driver Version: 6.00.0001.8100 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 3/2/2010 11:30:20, 1301504 bytes

Other Files:

Driver Provider: VIA Technologies, Inc.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Description: SPDIF Interface (TX1) (VIA High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0440&SUBSYS_10438416&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: viahduaa.sys

Driver Version: 6.00.0001.8100 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 3/2/2010 11:30:20, 1301504 bytes

Other Files:

Driver Provider: VIA Technologies, Inc.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Stereo Mix (VIA High Definition Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: viahduaa.sys

Driver Version: 6.00.0001.8100 (English)

Driver Attributes: Final Retail

Date and Size: 3/2/2010 11:30:20, 1301504 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52E

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52E

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52E

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC52E

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x1002, 0x4397

| Matching Device ID: usb\root_hub

| Service: usbhub

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ HID Keyboard Device

| Vendor/Product ID: 0x046D, 0xC52E

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ HID-compliant mouse

| Vendor/Product ID: 0x046D, 0xC52E

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 616.7 GB

Total Space: 953.8 GB

File System: NTFS

Model: Hitachi HDS721010CLA332 ATA Device

Drive: F:

Model: DTSOFT Virtual CdRom Device

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: D:

Model: TSSTcorp CDDVDW SH-S223C ATA Device

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------

System Devices

--------------

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1002&DEV_5957&SUBSYS_59571002&REV_00\3&267A616A&0&00

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&B2

Driver: n/a

Name: Ralink RT61 Turbo Wireless LAN Card

Device ID: PCI\VEN_1814&DEV_0301&SUBSYS_25611814&REV_00\4&2B4059EA&0&38A4

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1

Driver: n/a

Name: PCI Express standard Root Port

Device ID: PCI\VEN_1002&DEV_43A0&SUBSYS_00001002&REV_00\3&267A616A&0&A8

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&9A

Driver: n/a

Name: Realtek PCIe GBE Family Controller

Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\01000000684CE00000

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0

Driver: n/a

Name: PCI standard ISA bridge

Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_40\3&267A616A&0&A3

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&92

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_1002&DEV_AA50&SUBSYS_AA501682&REV_00\4&7E682FB&0&0110

Driver: n/a

Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_439C1002&REV_40\3&267A616A&0&A1

Driver: n/a

Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_43901002&REV_40\3&267A616A&0&88

Driver: n/a

Name: AMD Radeon HD 5800 Series

Device ID: PCI\VEN_1002&DEV_6898&SUBSYS_29611682&REV_00\4&7E682FB&0&0010

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_43991002&REV_00\3&267A616A&0&A5

Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller

Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_00000000&REV_42\3&267A616A&0&A0

Driver: n/a

Name: Renesas Electronics USB 3.0 Host Controller

Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\FFFFFFFFFFFFFFFF00

Driver: n/a

Name: PCI Express standard Root Port

Device ID: PCI\VEN_1002&DEV_597F&SUBSYS_59571002&REV_00\3&267A616A&0&50

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&B0

Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller

Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A&0&A4

Driver: n/a

Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_197B&DEV_2368&SUBSYS_827E1043&REV_00\4&28EB84D4&0&0048

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4

Driver: n/a

Name: PCI Express standard Root Port

Device ID: PCI\VEN_1002&DEV_597E&SUBSYS_59571002&REV_00\3&267A616A&0&48

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&98

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_43831002&REV_40\3&267A616A&0&A2

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3

Driver: n/a

Name: PCI Express standard Root Port

Device ID: PCI\VEN_1002&DEV_5978&SUBSYS_59571002&REV_00\3&267A616A&0&10

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&90

Driver: n/a

------------------

DirectShow Filters

------------------

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

Moonlight H.264 Video Decoder,0x00800100,2,1,,

ATI Ticker,0x00200000,0,1,Ticker.ax,

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

MPC - Mpeg Source (Gabest),0x00400000,0,0,,

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

MACSReaderMP3 Filter,0x00200000,0,1,,

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.30.0000.40417

AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.30.0000.40417

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

SelfMusicVideo Dump Filter,0x00200000,1,0,,

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40417

AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40417

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40417

ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.30.0000.40417

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.40417

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611

MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611

NEDFilter4Samsung Filter,0x00200000,0,1,,

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

MPC - Mpeg Splitter (Gabest),0x00400001,1,1,,

AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.40417

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Logitech Video (I420),0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.40417

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:

Stereo Mix (VIA High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:

VIA HD Audio Input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:

HD Audio digital out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

HD Audio HDMI out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

VIA HD Audio Output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:

Speakers (VIA High Definition A,0x00200000,1,0,quartz.dll,6.06.7601.17713

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: HD Audio HDMI out (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: SPDIF Interface (TX1) (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Speakers (VIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

HD Audio HDMI out (VIA High Def,0x00200000,1,0,quartz.dll,6.06.7601.17713

SPDIF Interface (TX1) (VIA High,0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

Quality Flags: 2576

Enabled:

Force throttling

Allow half deinterlace

Allow scaling

Decode Power Usage: 100

Balanced Flags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 50

PowerFlags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 0

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i'm using a logitech wireless mouse. played the last 3 FM's on this system with the same peripherals with no problems.

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Okay there's a later graphics card driver out for your specific card, so please try downloading and installing this - http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

Once that's done, once again run through the process from above - delete your cache folder as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#delete-cache

Then delete your preferences files as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#delete-preferences

Then finally reverify your cache as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#verify-cache

Let me know how you get on, thanks.

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done all the above. on initial start up after fixes it works, but close and re-open again and same problem. can't be expected to have to re-install part of the game before every time I want to play.had it since release and not been able to play it at all. thanks for your help Neil. is there anything else you can suggest?

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Do you have any kind of anti-virus installed? If so, what type? It could be causing an interference which is causing some strange behaviour. Let me know, thanks.

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i use a free program called avast. used it for a good few years and no trouble. tried running FM with it off, but no change.

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Avast seems to be having a few issues interfering with FM and Steam this year, even when disabled or with exceptions set up. As a test to see if it's causing the error, I'd suggest it'd be worth you uninstalling Avast. If you do, turn on Windows Firewall or Windows Defender (depending on your Operating System) to make sure you're protected - you also could always download and install Microsoft Security Essentials which is solid, free and doesn't conflict with Steam or FM.

Once you've done this, uninstall then reinstall FM.

Let me know how you get on, thanks.

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removed avast completely, rebooted system. uninstalled FM, rebooted system. reinstalled FM and it is as it was before.

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right, i think we may have cracked it! redeleted the cache/preferences and reinstalled the game from the bottom up without any avast meddling. loaded the game up 10 or so times and no problem. thank you very much for your help Neil. hopefully this is the last time we have to speak regarding this matter. would you mind leaving this thread open for a little while longer just in case there is any relapse?

like i said, many thanks!

Nathan.

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