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Neil Brock

If your FM15 Does Not Run or Crashes on PC

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If your game DOES NOT RUN - Please take the time to read this linked thread as it's the quickest way to resolve your issue - http://community.sigames.com/showthread.php/405114

If your game crashes during the game after it has launched on PC and it's a CRASH DUMP, please read on:

A crash dump is a generic name for any type of crash you encounter when running the game. Contained within the file is information related to what kind of crash you have, which in some circumstances we will ask you to upload to our FTP. Deleting this file will not solve your crash dump. The crash dump file can be found in the following location (My Documents -> Sports Interactive -> Football Manager 2015 -> Crash dumps)

To get to the bottom of your issue, first up we’d ask you to remove any custom graphics/logos/skins etc you’ve added to your game to see if it was caused by them. If not, we’d then suggest the following:

Deleting your preferences files as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#delete-preferences

Verifying your game cache as shown here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#verify-cache

Then try changing from GPU rendering as explained here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#change-rendering

If none of that works, create your OWN thread within our Tech Issues/Crashes sub-forum which can be found here - http://community.sigames.com/forumdisplay.php/462-PC-Specific-Issues

Within this thread PLEASE TELL US THE FOLLOWING:

- What version number is your game (can be seen on the FM/status page)

- Is it always on the same date, or is it random?

- If the crash is random, when does it occur? Is it during processing, when clicking a specific screen (say a players profile) or is it during or when going to a match?

- Tell us if you’re running any kind of anti-virus (and what type) and please post your dxdiag details for us to look at. Details on how to access and post your dxdiag details can be found here - https://support.sega.co.uk/hc/en-gb/articles/201580562-How-to-Do#find-dxdiag

- Also please upload your crash dump file to our FTP and let us know the file name. Crash dump and FTP details here - http://community.sigames.com/showthread.php/405113-FTP-Details

- If your crash is always on the same date and the above steps haven’t helped, please upload your save game to our FTP and let us know the file name and date it crashes within your own thread. FTP details here – http://community.sigames.com/showthread.php/405113-FTP-Details

Once this has been done, a member of our technical team will be able to reply to your thread and attempt to resolve your issue. Please bear in mind we will respond to issues as soon as we can but may take slightly longer outside of office hours. Thanks.

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