For those of you struggling with Byteshield Activation Issues

[PDC]

Hi I had the same problem, but fixed it. I reinstalled the game and created a new ByteShield ID. I noticed that Norton then kindly deleted the FM.BBZ file, so I took that out of quarantine and it worked. The second I opened the game, it put the file back in quarantine! I'm trying and hoping that eventually Norton will stop deleting the file. I'm also hoping that Byte Shield won't run everytime I start the game.

Have people using Steam had the same problem? I think I would either use Steam or buy the DVD next time. I really hope SI sort this out for the next launch

[JerseyShoreDave]

Need to contact Norton PDC on how to keep it from redeleting the file

[kylefife]

Yep, as soon as ZoneAlarm is reinstalled the game stops working, back to the old issues. It doesn't even quarantine the .bbz file or anything. Just plain old doesn't work.

Looking forward to that AV compatibility stuff!

[JerseyShoreDave]

I have every exception and rule within Zonealarm set to allow to work no matter what... doesn't matter, it just prevents the game from starting. .bbz extention doesn't help as an old Visual Basic trojan used .bbz as an extention about 15 years ago

[stevio11]

Has anyone tryed using AVG internet secuirity to see if the game works as you all know there is a problem with the other 3 mentioned.

[jambo4life1874]

Has anyone tryed using AVG internet secuirity to see if the game works as you all know there is a problem with the other 3 mentioned.

I've got AVG Internet Security and the game doesn't work but I'm not so sure that's what is causing my problems as I uninstalled it completely to try the game but still wouldn't work

[harabek]

Ok Guys

I just removed The Zonealarm Toolbar and the Zonealarm taskbar sponsored by ASK and voilla...

The game has booted

I have left the main component of Zonealarm installed and its absolutely fine...

Sorted...cant believe it...only 4 days of pulling my hair out

[tarnraskar]

I've still got the issue of having byteshield-10 on my taskbar but not able to select it, has anyone got a fix for this yet? i've tried everything i've seen on every forum and am getting pretty annoyed now!!!

[JerseyShoreDave]

welll I deleted Zone Alarm just to play and just to go an see its not working now even with this done... lol

[lukestubbs994]

Ahh its just so annoying i spent nearly £30 from game for this digital download, which i only did because my disk tray is broke so i decided to do this and realised it has been a complete waste of time. Everytime i click on the fm shortcut byteshield always comes up on the taskbar at the bottom but doesn't load when i try to open it. I've tried pretty much all the solutions that have been talked about and yet the game still says the same. If anyone has had the same problem and have got it working i would like to know. But hopefully all these problems will be sorted over the coming days because i really have been looking forward to playing this game and now i can't play it And what i don't get is the demo worked perfectly fine and you would think that the same principles would actually be there for the official game.. Please help i've been stressing for four days now trying to work out how to get it working, thanks.

[lukestubbs994]

Having exactly the same problem mate (tarnraskar) its just so annoying really hope they find a fix for that problem!

[tarnraskar]

I've played Football manager in every single version and was more than ready to accept problems with the game, but to not even be able to play it has really annoyed me. However i have sent 5 emails to Game, Metaboli, and Byteshield and no-one has replied!! Not one email to say we are looking into it and sorry about this problem! Terrible service

[jambo4life1874]

Day 5 and still unable to play this game, beginning to get a little peeved off about it. Glad to see I'm not the only one having issues after un-installing my securitty software, at least I know it's not something I'm doing wrong.

As for ByteShield, they have been more than useless to say the least. They have giving me a couple of suggestions which I have already tried and now have not replied any further. One of their suggestions was to visit this forum!

[tarnraskar]

I sent an email to them saying i'd tried disabling my security software and running as administrator, all i got was an automated response telling me to do those two exact things and they would get back to me soon! Very helpful indeed!!

[clenchy22]

i am the same sent them an e-mail and noting back and now when i try 2 load the game its says an error has appeared on the script

[bangai]

Any Update? I want to be able to install my firewall again.

[jambo4life1874]

i am the same sent them an e-mail and noting back and now when i try 2 load the game its says an error has appeared on the script

I sometimes get that but mainly getting the server could not be contacted please try again later.

[tarnraskar]

I received an email from Game today telling me to (you guessed it) disable my firewall and run as admin, even though my email to them clearly stated i had tried both things!! so Day 6 is over and still no FM 2011!!

[jambo4life1874]

I received an email from Game today telling me to (you guessed it) disable my firewall and run as admin, even though my email to them clearly stated i had tried both things!! so Day 6 is over and still no FM 2011!!

It's starting to become a joke, and no more word from anybody on what to do

[jambo4life1874]

Are we any further forward to resolving the issues for those who are still unable to access the game?

[JerseyShoreDave]

If there was one, they would of said of it

[rferry]

My game just crashed and when I went to restart the application. The Byte shield application said there was update it had to download?

Did the problem get fixed? Or is this a routine update to Byteshield? Why did the game crash to be able to process it?

I had wished I gotten the dvd version now

[JerseyShoreDave]

Dunno but for the first time fm.bbz is crashing with an error message, I think something got tweaked... going to reload it

[jambo4life1874]

Followed this advice posted by Direct2Drive today who I purchased the download from

http://supportcenteronline.com/ics/support/default.asp?deptID=4426

Tried this but still doesn't work for me. I'm now getting a different message when I try to start up now. I'm being told that I have no internet connection active or something along those lines when I do.

[alexstraight]

i have to disable my internet security to start it, then byteshield downloads files every time. however just now it is asking for my DAC code again and it cannot connect to server and is saying my product is not verifyied.... i would have thought i would just have to activate my product then never have to worry about this stuff again and be able to play when not connected to the internet and with my firewall on.

can i get a pm with whatever fix and stuff i need. thanks

[rferry]

Getting the same as alex. Byteshield asks for your already registered game's activation code, but their system is off line to process it. You can't pass through to the game as you could just a hour ago.

[jambo4life1874]

i have to disable my internet security to start it, then byteshield downloads files every time. however just now it is asking for my DAC code again and it cannot connect to server and is saying my product is not verifyied.... i would have thought i would just have to activate my product then never have to worry about this stuff again and be able to play when not connected to the internet and with my firewall on.

can i get a pm with whatever fix and stuff i need. thanks

Just tried mine again and that's what I'm getting now. Saying that I have still not actually been able to access the game.

After 6 days of trying and looking for fixes I've had enough. E-mailed the company I bought it from last night requesting a refund and provided all evidence I have such as e-mails with Byteshield along with screen prints I have of my errors but had no response.

[JerseyShoreDave]

The server is unavailable at the moment. Please try again later. Is SOMEONE from SEGA going to respond already? Its asking again for my DAC code too....

[BlameDave]

Having the same problem now too, keeps asking for the DAC code but the sever is offline....

[jambo4life1874]

The server is unavailable at the moment. Please try again later. Is SOMEONE from SEGA going to respond already? Its asking again for my DAC code too....

According to ByteShield when I communicated direct with them about the unavailable server message that it sounds like something such as firewall is blocking it. This was after I had uninstalled both game and security system before installing the game again but still getting said message with everything uninstalled.

Beginning to think ByteShield don't have a clue about what's going on. They've been as much use as a fireguard.

[JerseyShoreDave]

Muzchap was the only one who really worked a lot on this but he's been MIA from this thread for 2 days for 2 days now

Hopefully the fact its down means they're working on the fix for it

But Sega's silence is sad.... tomorrow is 1 week of BS for too many.

[jdk92]

same problem regarding byte shield asking for my code, and then coming up with the server being unavailable. help anyone ??

[BlameDave]

Sadly I think all we can do is wait for them to sort out the problem.

[alexstraight]

to think i spent actual money for this. obv making a massive deal out of copyrights and stuff, but it actually penalises those who purchase the games and nearly a week in ppl still have problems. am annoyed at sega, but think that the byteshield software and support is just laughable.

[jdk92]

miraculously my game has just started working again

[BlameDave]

Same, thank god.

[JerseyShoreDave]

Still doesn't work with the Firewall/anti-virus = FAIL

[alexstraight]

Vista now tells me "Byteshield client has stopped working" everytime i try to load it...

another 25 minutes of my life reinstalling or is there a better way?

the client crashes after it downloads that little file.

is there anyone at sega who can help?

[JerseyShoreDave]

Dear Football Manager 2011 Gamer,

On November 11, ByteShield experienced unanticipated technical difficulties, disrupting service for 2 hours. We deeply apologize for any inconvenience this may have caused you. The problem has been identified and corrected with no loss of activation data or dangers to data security. We are committed to providing a seamless experience. You are important to us and we are making every effort to avoid this happening again.

Thank you,

The ByteShield Team

FYI from Byteshield

We have reports of the following Internet Security (anti-virus,

anti-spyware and firewall) products interfering with ByteShield:

• Norton (Symantec) puts the ByteShield “.BBZ” file in quarantine.

This issue has been solved by Symantec on November 9, 2010. They

removed detection of the ByteShield files from within its products

including Norton. The updated detection was distributed in the next

set of virus definitions, available daily, or weekly via LiveUpdate,

depending on Symantec product version, or daily from their website at

http://securityresponse.symantec.com/avcenter/defs.download.html.

Please check your quarantine and then restore it by selecting 'exclude

this file from future scan', and update your Norton by clicking on the

link above and then try to start game/application.

• ZoneAlarm (Check Point). Check Point has fixed the bug and will

release the fix in their next product release. Until then will

game/application only work with ZoneAlarm uninstalled.

• Other products that we suspect some time interfere with ByteShield’s

“.BBZ” file include AVG, Kaspersky, McAfee and Sophos. Please check

your quarantine and then restore it by selecting 'exclude this file

from future scan' and then try to start game/application.

If that doesn't work we suggest you try the following steps:

1. Uninstall game/application completely

2. Turn off your Internet Security (anti-virus, anti-spyware and firewall)

3. Reboot

4. Re-install game/application

5. Run game/application in Windows Administrator mode (as per A. above)

6. Now run game/application using the shortcut or by double-clicking

on the game/application .EXE file.

7. In the first window login with your login name and password, click

“Ok” and game/application should start up

8. Turn your Internet Security on again

[kylefife]

Dear Football Manager 2011 Gamer,

• ZoneAlarm (Check Point). Check Point has fixed the bug and will

release the fix in their next product release. Until then will

game/application only work with ZoneAlarm uninstalled.

• Other products that we suspect some time interfere with ByteShield’s

“.BBZ” file include AVG, Kaspersky, McAfee and Sophos. Please check

your quarantine and then restore it by selecting 'exclude this file

from future scan' and then try to start game/application.

Is that the next UPDATE or until they bring out their 2011 software?!?!

[kylefife]

Also, just tried this method:

If that doesn't work we suggest you try the following steps:

1. Uninstall game/application completely

2. Turn off your Internet Security (anti-virus, anti-spyware and firewall)

3. Reboot

4. Re-install game/application

5. Run game/application in Windows Administrator mode (as per A. above)

6. Now run game/application using the shortcut or by double-clicking

on the game/application .EXE file.

7. In the first window login with your login name and password, click

“Ok” and game/application should start up

8. Turn your Internet Security on again

And it said:

A new installation version of game is available. Do you want to download it now?

I said yes, but am now getting the error message:

Product demo - unsupported feature: binary

download

I press 'OK' and then:

Byteshield-10

Failed to update resource!

And the little byteshield window is saying there is no connection to the internet!

Can someone please tell me what is going on?! Or am I really going to have to wait until Zonealarm bring out an entirely new product before I can play it?

If so, refund time.

[JerseyShoreDave]

great question, I don't have the answer to that one, and I'm wonder why Sega has no response to this thread still...

[JerseyShoreDave]

Now when I try to sign in I get...

New Installation

A new installation version of game available. Do you want to Download it now? with a Yes and No Button, I click no since yes fails...

Then I get

Unavailable

The Server is unavailable at the moment. Please Try again later.

Get rid of Byteshield they're obviously clueless

[djennings1301]

Also, just tried this method:

And it said:

A new installation version of game is available. Do you want to download it now?

I said yes, but am now getting the error message:

Product demo - unsupported feature: binary

download

I press 'OK' and then:

Byteshield-10

Failed to update resource!

And the little byteshield window is saying there is no connection to the internet!

Can someone please tell me what is going on?! Or am I really going to have to wait until Zonealarm bring out an entirely new product before I can play it?

If so, refund time.

I started getting this same message tonight, after I have been playing it for a week... should not be happening...

[JerseyShoreDave]

even worse Sega is still silent

[tarnraskar]

So a full week now and still no football manager 2011, emails to Games, Metaboli, Byteshield, Sega have all yielded nothing..... i've played every single version of this game and this is the support they offer.... Not even 1 reply, no information at all. I went into the Game store who told me it's nothing to do with them, so i asked who's problem it is and the guy just shrugged his shoulders...... I'm not sure who else i can ask for help??

[jambo4life1874]

The silence on this issue is absolutely deafening.

That's now a week since the game was released and there are still those of us out there who have been unable to access the game after trying all suggestions offered on here and by ByteShield who now also seem to have went silent on the matter.

After contacting the retailer for a refund request which seems to have been ignored I've decided to open a Paypal dispute as I am sick fed up of having a game that I am unable to play. It's got to the stage that I am so peed off with the amount of time it has taken to try get this up and running to no avail that I just want my cash back as it would appear we're getting nowhere fast.

[Lam3r]

I also had all these problems last night, and have had problems on and off all week. It really is a joke - Does the boxed copy use ByteShield, as I got mine from GetGames.com? Seriously thinking about requesting a refund and buying it on steam, I've never had any problems with that.

[Muzchap]

Apologies - we have spent all week working with ByteShield to try and reoslve these issues and unforunately they are still not fully resolved.

We are being told next Wednesday is the earliest that we will have a guaranteed fix in place - which is almost 2 weeks after the game release - this isn't good enough and we do know that.

I'm not sure what else I can say.

If you want me to speak to the digital partners on your behalf - please PM me - as it's our fault and you are being penalised unfairly

Thanks.

[janc09]

i bought FM 2011 this morning and downloaded and installed it about 4 hours ago and since then everytime i click on the desktop iceon all i get is an error message from byteshield saying " the server is unavaliable at the moment. please try again later" ive been trying for for hours but keep getting the same message, anyone any help?