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Hi everyone, thanks for visiting the Match AI Forum, Just a quick reminder to please attach a PKM when raising a match issue on the forums. We use PKM's to further investigate issues, as that is what contains the unique match data. We may ask for multiple PKM's for the same raised issue, this is because the more examples we have, the better chance we have of fixing it. What is a PKM? - This is a saved copy of a match that has already been played, allowing us to watch back with the same outcomes you've experienced. You can get a PKM by clicking the 'Save Match' button on the match screen. This will create a file in your 'matches' folder, which can be found in '\documents\sports interactive'. In almost all situations we're going to want to see a PKM illustrating the issue. There is the ability to add PKMs directly into forum posts thanks to the fancy new forums. Please use this if possible. Thanks, CJ

Hi everyone, thanks for visiting the Match AI Forum, Just a quick reminder to please attach a PKM when raising a match issue on the forums. We use PKM's to further investigate issues, as that is what contains the unique match data. We may ask for multiple PKM's for the same raised issue, this is because the more examples we have, the better chance we have of fixing it. What is a PKM? - This is a saved copy of a match that has already been played, allowing us to watch back with the same outcomes you've experienced. You can get a PKM by clicking the 'Save Match' button on the match screen. This will create a file in your 'matches' folder, which can be found in '\documents\sports interactive'. In almost all situations we're going to want to see a PKM illustrating the issue. There is the ability to add PKMs directly into forum posts thanks to the fancy new forums. Please use this if possible. Thanks, CJ

If you are having top screen flickering during matches, please try one of the following: Turn on Anti-Aliasing Change to either Windowed Mode or Maximised Borderless Windowed mode Increase Graphics Quality to Low or Medium These options above should allow you to continue playing with the 3D match engine while we look into the issue with flickering on Very Low graphics. Please report here in this thread if any of the above has worked for you, and what you have tried. Thanks.

Before posting an issue within this forum, it may help to try the topics listed within the FAQ. If you are still unable to resolve your problem on a Mac, then please post your own thread within this forum, with the following information: Mac System Model Identifer, Processor, RAM, Graphics card and VRAM, OS Version Number. You can find these within the System Information application. On older Mac OSX versions, this may be called System Profiler. We may at times, ask you to save your system profile and attach to a post if we need to look in more detail. Please remember when posting in this forum to provide all this information and as much as possible about your technical problem with Football Manager 2017, ie. what is happening at the time of the issue, and your current game settings. We ask that users keep to posting within their own thread and not post in another user's thread reporting that they have the 'same problem', even if you believe this to be the case. Please post your own thread for your own issues for your benefit and everybody else's so we can ensure you are getting the attention and help you need. Thanks, Lucas.

If this happens with your game, you become 'stuck' when you've Alt+Tabbed out of the game and returned to the game please press the following keys together to refresh the skin and solve the issue: 'Shift' + 'R' To use the above solution, you need to go the preferences and from within there, click the drop down [Preferences > Interface] and under the [Appearance] section, you need to tick the box "Reload skin when confirming in Preferences". This will reload the skin when confirming the preferences anyway. You will now also be able to press [sHIFT + R] whilst in a game too. If that doesn't help, save your game by using 'Ctrl' + 'S' (this will save over your current save) then quit the game. Relaunch the game, go into the preferences and run the game in 'Windowed' mode. We're aware of the issue and will look to fix it as soon as we can. Thanks.

Game Start Tech Questions and Help I’ve encountered a crash dump on launching the game If nothing happens when you first try launching the game I’ve encountered a crash dump message whilst processing the game I keep getting crash dump messages at random points within the game I've encountered a crash dump whilst going to or playing a match I’m encountering a Steam error message when launching the game Black Screen on Game Launch To easily search this forum for an answer to your question, on your keyboard press 'Ctrl' + 'F' (or 'cmd' + 'F' on Mac) to open a search box in your browser. Within this enter a word you're searching for (e.g XML) and press 'Enter' - this will highlight all examples of this word within the FAQ. Every subsequent press of 'Enter' will move you onto the next highlighted example. The sections are grouped and listed as follows: Getting Started Tech Questions - PC Tech Questions - Mac How To Section - Universal How To Section - PC How To Section - Mac How To Section - Linux Network Games Getting Started System Requirements How can I activate and install the Full Game? How long will the beta last for? When the full game is released, will my beta version automatically upgrade to the Full version? How do I download and install the Pre-Game Editor? How do I download and install the Resource Archiver? My game doesn’t appear to have updated to the full version after the full game was released? How can I change the installer language? My download is running slowly, what can I do to improve it? How do I run the game in offline mode? Can I activate the game offline without an Internet Connection? Where can I find my save game files? How do I create a desktop shortcut? Can I disable Steam from running on Start-up? My game doesn't appear to have updated to the full version after the full game was released? How can I make sure my save game has completed saving to the Cloud? How much space does my Steam Cloud have for Football Manager 2016 save files? How do I download files from the Steam Workshop so they appear in my game? How can I report Steam Workshop files if they’re not working? What files can I use for Steam Workshop? Tech Questions - PC I’ve encountered a crash dump on launching the game If nothing happens when you first try launching the game If you launch the game and find it's struck on the loading screen I’ve encountered a crash dump message whilst processing the game I keep getting crash dump messages at random points within the game I’ve encountered a crash dump clicking on something in game I've encountered a crash dump whilst going to or playing a match I’ve encountered a message stating the game has run out of memory I’ve encountered a message stating Football Manager has stopped responding My game has frozen and won’t respond I’m encountering a Steam error message when launching the game Black Screen on Game Launch I’ve received a “Warning: Failed to find a default database to use. Please make sure your installation is not corrupt” message I’ve received a ‘Unable to find essential data’ message I’ve just upgraded to Windows 10 and the game no longer works When attempting to install the game, I’ve received an error message: ‘An error has occurred while installing Football Manager 15 (Missing App Configuration)’ I’ve received a ‘Game Unavailable’ message or game has updated but no longer launches I receive a ‘Steam’ or ‘Football Manager is already running’ message My save game no longer loads I’ve got a DEP or ‘Data Execution Prevention’ error message The screen appears unusual when starting the game and/or I’m unable to click any buttons within the game The game appears slow when I’m clicking between screens I'm warned that the fm.exe contains a virus or unwanted program The game not launching on systems with unsupported resolutions such as Netbooks I’m trying to save to the cloud, but there’s no option to do so within the game? I receive a XML Error on Game Launch The players in my game all now have fake names? Check any programs which are known to cause problems with FM and Steam On game launch user receives Disk Write Error message There's a Black Flashing Screen on Game Launch The Calendar becomes stuck on the screen after I've Alt+Tabbed out of the game and returned Tech Questions - Mac I've encountered a crash dump on launching or playing the game I receive a game unavailable message when I try and launch the game Steam states I need to be online when I’m already online? The game appears in an unsuitable resolution where I can’t click any buttons, what can I do? How To Section - Universal How to verify my game Cache [universal] How to change from GPU rendering to Software rendering [universal] How to raise a bug in Football Manager 2016 [universal] How to raise a database issue in Football Manager 2016 [universal] How to recover a lost Steam username and/or Password [universal] How to load a cloud save game file on a new computer [universal] How to remove save games from my cloud storage [universal] How to change the Sports Interactive folder location [universal] How To Save a PKM (Universal) How to Section - PC How to Delete my Preferences Folder [PC] How to delete my Cache Folder [PC] How to Delete my Editor Cache folder [PC] How to find my System Dxdiag [PC] How to upload a file to our FTP to be checked [PC] How to find my Belarc file [PC] How to Uninstall Football Manager 2016 [PC] How to update my Graphics Card Drivers [PC] How to Uninstall and Reinstall my Graphics Card Drivers [PC] How to update my Sound Card Drivers [PC] How to back up Football Manager files [PC] How to make sure that an Anti-Virus Program isn't interfering with Steam or FM? [PC] How to configure my laptop to run Football Manager with optimal settings [PC] How to update my DirectX and Net Framework to the latest versions [PC] How to Section - Mac How can I find and post a Crash Report? [Mac] How to find my System Information? [Mac] How to delete my Preferences Folder? [Mac] How to delete my Cache Folder? [Mac] How to upload a file to our FTP to be checked [Mac] How to Uninstall Football Manager 2016 [Mac] How to back up Football Manager files [Mac] How To Section - Linux How to find my Hardware Profile [Linux] How to delete my Cache Folder [Linux] How to delete my Preferences Folder [Linux] How to upload a file to our FTP to be checked [Linux] How to back up Football Manager files [Linux] Network Games Getting Started with Network Games/Fantasy Draft Mode Problems finding a specific Network game Configuring Steam/FM16 to run alongside anti-virus/firewall software Applications clashing with Steam Required Ports for Steam Required Ports for FM16 ISPS affecting Steam performance Client dropped by server and Warning: Connection Problems Clashes with network adapter drivers Issue where game says it's "loading skin" when trying to start network game, and returns user to main menu

IF YOU ARE HAVING AN ISSUE WITH THE GAME CRASHING GOING INTO, OR DURING A MATCH ON EL CAPITAN AND YOU HAVE AN NVIDIA CARD, PLEASE READ:- There is a known issue on El Capitan with Macs using NVIDIA graphic cards suffering from crashes going into, or during a match. This is currently under investigation. We have found that the crashes are caused by faulty NVIDIA drivers that are affecting other games as well. Until Apple and NVIDIA can roll out a fix for the problem, we have the following workaround for any users suffering from this issue: - Reduce the windowed mode resolution of the game - Lower graphics setting (Medium or Lower, to Very Low if necessary) - If the above two are still causing issues, then turn off 3D completely. We appreciate that this issue is very frustrating, but we hope the above can help you enjoy playing the game in the meantime. To keep an eye on a potential fix for the issue, please continue to update your Mac OS whenever a software update becomes available, as new drivers are issued through software updates on Mac. For users unsure whether they have this issue, please post the following when you get a crash going into a match, or during - In your OWN thread:- - A crash report of the issue (click 'Report' on the "Football Manager quit unexpectedly" message). If this is unable to go into a forum post, please use the pastebin website and send us a link. - Open System Information on your Mac and post the following sections:- - Hardware Overview - Graphics/Displays - Software Overview Apologies for any inconvenience caused.