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Found 17 results

  1. The information below is for users experiencing network connection issues from time to time. Please have a read of the information below before posting on the forums with issues. If you are still having problems after following all these steps then please let us know and we will try and find a way to sort this issue out. If you are unable to connect to a lobby or your network games suddenly stops working please click on this link and check the servers status. https://status.epicgames.com/ this is also for steam users. If the servers are working as expected and your still having is
  2. Hey all, If you are experiencing lag or performance issues during matches: For Troubleshooting Suggestions please use our FAQ. For direct support please create a Support Ticket. FAQ: https://support.sega.co.uk/hc/en-gb/sections/360004192538-Football-Manager-2021 Support: https://support.sega.co.uk/hc/en-gb/requests/new Thanks!
  3. Hi everyone, thanks for visiting the Match AI Forum. Just a quick reminder to please always attach a PKM when raising a match issue on the forums. We use PKM's to further investigate issues, as that is what contains the unique match data. We may ask for multiple PKM's for the same raised issue, this is because the more examples we have, the higher the chances of the Development Team being able to find a balanced fix. What is a PKM? - This is a saved copy of a match that has already been played, allowing us to watch back with the same outcomes you've experienced. You can get a PK
  4. For any issue you encounter we very much suggest using our FAQ as a first port of call in order to find the best way of resolving any issue you may encounter. We'd also recommend checking our Known Issues list to make sure it isn't something that's already been flagged and whether there is any further information or updates available. Below are some of the most commonly suggested troubleshooting techniques which can help: I’ve encountered a crash dump, nothing happens or an error message on launching the game I’ve encountered a crash dump/quit unexpectedly message whilst pr
  5. To upload files to us, please use the SI Cloud Service. You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system. Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent.
  6. One thing which would really help us log bugs quicker and make sure the relevant information is provided is a quick template of the things to include. This can be found below. Summary: Description of Issue: Steps to Reproduce: Files Uploaded to the OwnCloud: For the summary you need a quick summarisation of the issue. Then for the description describe the issue in as much detail as possible. If the issue reproduces, please include these steps within Steps to Reproduce, then give us the file names of the relevant files you've uploaded to our OwnCloud. We will nea
  7. Welcome to the Support Portal for Football Manager 2021 Known Issues We're aware users are encountering issues with resolution or being unable to click their mouse cursor in the correct place. Please read on our Troubleshooting Article for this issue. Some users are stating that their systems are running hotter or the game is more demanding. We would recommend reading our Troubleshooting Article for this issue. We're aware of an issue occurring sometimes when users are quitting the game. This will not interfere with your saving process and it's something we're investig
  8. Just a quick note to make you all aware that to enable full cross-functionality between Epic and Steam, we have to reset the leaderboards in time for the full release on the 24th November. This will likely happen later this evening, on Friday the 20th November. From the point of the reset on, all leaderboard scores will be retained. Apologies for any inconvenience caused.
  9. Thanks for all the feedback so far, just to make you aware we're looking at a few issues currently which we've listed below. Where we have workarounds available we've tried to indicate. Problems Launching the Game - The game is identified as 'Malware' when I try to run it - Please read the following - https://support.sega.co.uk/hc/en-gb/articles/360015206697-I-ve-received-an-anti-virus-or-malware-warning-when-trying-to-run-FM#text - My Epic key doesn't appear to work - Please contact help@sega.co.uk System Specific Issues - Freeze when attempting to create manager or play match
  10. We are aware that some mac users are encountering a false positive malware error message when first launching, this can be fixed by following the instructions here - https://support.sega.co.uk/hc/en-gb/articles/360015206697-I-ve-received-an-anti-virus-or-malware-warning-when-trying-to-run-FM
  11. Before you post a thread, please check the Technical Support Section of our FAQ - https://support.sega.co.uk/hc/en-gb/sections/360004192538-Football-Manager-2021 There is support here for both Mac and PC, so please do take the time to read it as there's likely the troubleshooting answers to solve your issue. Here are three specific articles: I’ve encountered a crash dump, nothing happens or an error message on launching the game I’ve encountered a crash dump/quit unexpectedly message whilst processing or clicking something in the game I've encountered a freeze or black screen on
  12. Listed below are some notes we’ve put together regarding the Football Manager 2021 Early Access Beta. If you encounter anything within your game you feel we should be aware of not listed here or via our bugs forum, please do take the time raise it via our Early Access Beta Bugs Forum. Game Modes and Technical Issues - Users on Mac may get false positive malware error message when first launching can be fixed by following the instructions here - https://support.sega.co.uk/hc/en-gb/articles/360015206697-I-ve-received-an-anti-virus-or-malware-warning-when-trying-to-run-FM - Fantasy
  13. Welcome to the Database and Research forums. Here you'll find some information on data in FM21 and some issues that come up frequently. We cannot stress enough how important it is to follow the advice given in the opening post of every thread please. We are more than happy to engage in discussion but it needs to be valid and constructive; you're unlikely to get a reasoned response (or a response at all) if you're not willing to follow the suggested guidelines. We'd also ask you to play the game and see how players perform before commenting on subjective attributes within their profil
  14. Welcome to Beta testing for FM21 All, Here are some guidelines for when it comes to logging Match Engine Performance and Graphics bugs: Deleting your cache - If we ever ask for your cache to be deleted details on how to do so can be found here: Provide us with as much information as you can - Graphics and performance issues can be system-specific, so for all performance issues we ask that you provide a copy of your system specifications (DxDiag on Windows, System Information on Mac). Steps on how to do this are below: Issues may also require a save game before the probl
  15. One thing which would really help us log bugs quicker and make sure the relevant information is provided is a quick template of the things to include. This can be found below. Summary: Description of Issue: Steps to Reproduce: Files Uploaded to the OwnCloud: For the summary you need a quick summarisation of the issue. Then for the description describe the issue in as much detail as possible. If the issue reproduces, please include these steps within Steps to Reproduce, then give us the file names of the relevant files you've uploaded to our OwnCloud. We will nea
  16. To upload files to us, please use the SI Cloud Service. You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system. Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent.
  17. Hi everyone, thanks for visiting the Match AI Forum, Just a quick reminder to please attach a PKM when raising a match issue on the forums. We use PKM's to further investigate issues, as that is what contains the unique match data. We may ask for multiple PKM's for the same raised issue, this is because the more examples we have, the better chance we have of fixing it. What is a PKM? - This is a saved copy of a match that has already been played, allowing us to watch back with the same outcomes you've experienced. You can get a PKM by clicking the 'Save Match' button on the matc
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