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  1. Welcome to the Database and Research forums. Here you'll find some information on data in FM22 and some issues that come up frequently. We cannot stress enough how important it is to follow the advice given in the opening post of every thread please. We are more than happy to engage in discussion but it needs to be valid and constructive; you're unlikely to get a reasoned response (or a response at all) if you're not willing to follow the suggested guidelines. We'd also ask you to play the game and see how players perform before commenting on subjective attributes within their profile. Those attributes may or may not need revising but it's always much better to see the bigger picture with how the game plays out. If errors are made, then they are made in good faith. We would love it to be 100% accurate but mistakes can be made. If some data is incorrect, please respect that this is not a deliberate slight against your club or you personally! Remember there is an Editor for you to make amendments should you wish to. Dates The database requires dates to be added for transfers, playing and non-playing histories and updated contract information amongst many other things. Please include those when logging your data issues. Regarding short-term loans FM22, like every one of our previous games, does not include any player movements where short-term ("emergency") loans are concerned. Any loan that starts after September 1, in England, is considered to be an emergency loan and is therefore not included in the game.* One month loans are too short to include and do not duly influence the game play. We only include long-term loans in the data. In England, this is specifically any loan that starts in the transfer window and ends when the transfer window reopens in January. So the omission of any player on a short-term loan is not a data error. * The only exceptions have been where a player has been loaned with a permanent move arranged. Regarding youth players and inclusion of U16's People have asked in threads 'why isn’t player X included?' Players have to be least 16 years old as at 01/09/2021 (i.e. they have a date of birth no more recent than 31/08/2005) to be included in FM22. Breaking News Please refrain from posting news articles that have just happened and articles about player "X" and his move that happened yesterday. These are not data issues, they will be picked up by researchers and updated through the correct channels. If posting about missing transfers that are not represented in the data, please include the date the player signed for a club (or left a club). Star Ratings A common misconception is that star ratings reflect a player's ability in the game. They do not, they reflect the player’s standing at your club. So if you own the player, he is judged by your Assistant Manager. If you do not own the player, he is judged by your Scout. Naturally the accuracy of these ratings can vary dependent on the quality of your Assistant Manager and Scout. Attribute definitions/explanations Jumping Reach - This is how good a player is at reaching a ball in the air. It is not how high the player gets his feet off the ground. it is linked to a player's height. As a guide our researchers have a table to use for players with varying heights. The taller the player the bigger the jumping attribute. The smaller the lower.
  2. We would like to hear of any issues you have with any of the tens of thousands of text strings (2.75 million words and over 180,000 strings (phrases)) within this version of FM in your own language, so we can endeavo(u)r to fix as many of them as possible. Topics for each individual language we officially release: Chinese (Simplified) Chinese (Traditional) Danish Dutch English-UK English-US French German Greek Italian Korean Norwegian Polish Portuguese Russian Spanish Swedish Turkish Before you post anything in this forum, we would ask you to read through this post so you can; get a basic understanding of how the translation system works know what information to give when posting about issues find out how to get involved in the translation process of our future games, if you are interested. Translation System The main thing to remember is that what you see on the screen is rarely a direct translation as most sentences (strings as we call them) contain variables within them. So if you are thinking “How could the translator make such a basic error?” it may not be as simple an error as it appears to be. If we look at the simple string: The English Premier Division match between Arsenal and Man Utd originally scheduled for 21st October has been moved to 26th October due to international call ups. This is how it appears in our code The <%fixture_name#1-long> match between <%team#1-short-notype> and <%team#2-short-notype> originally scheduled for <%date#2-long> has been moved to <%date#1-long> due to international call-ups. And: Veteran defender Paolo Maldini has announced that he is unhappy because he wants a more influential role in the Milan first team. This is how it appears in our code {upper}<%position#1-lowercase> <%person#1> has announced that he is unhappy because he wants a more influential role in the <%club#1-short> first team. As you can see there are different variable parts with in it to cater for any club in any competition on any date or any player position within a team as it would be impossible to have a different string for each and every possibility As most other languages have different genders and cases this can make translations a lot more complicated. Variables such as competition names, club names, stadium names etc can have different genders which will affect their article (e.g. “the”, “a”), their associated verb (e.g. “has”, “is”) and any associated adjective (e.g. “veteran”, “powerful”). Some languages have case inflections which means the articles, verbs and sometimes the nouns themselves can change depending on their gender and where they are placed in the string (the subject, object etc). Most variable parts are pulled from our research database which means that in other languages each club, competition etc has to be assigned a number to denote its gender. In this way we are able to define which article, verb or adjective is used in conjunction with the variable and most of the time we are able to get this all correct in the game. So translation errors can be a simple wrong translation or can be a problem with the above system or that a variable has been assigned the incorrect gender or no gender at all and a default used. Or sometimes a translation will be grammatically correct but may not be the most common way of saying something. This could be down to the translator trying to make the translation fit into the limitations of our current system. Logging Bugs and Errors If you want to report an error, please provide a screenshot wherever possible. Also make sure you provide the whole sentence exactly as it is (including any special characters). Where possible provide a correction and, again, put the whole corrected sentence and provide an explanation of why it is wrong. Female Non-Player Feature Anyone female playing the game or any non-playing female within the game should now be referred to correctly. This has added a new level to the translation system as each string that refers to the game player or a non-playing person must have a female equivalent string so the translation can be correctly created. As with any other part of the translation we would like to hear of any errors that are spotted so we can get them fixed. Getting involved – Existing and New Languages If you are interested in getting involved in the translation process (including translation, proof reading and testing) please let us know at (remove spaces and replace bracketed words with the correct symbols): si-translation |at| sigames [dot] com Ideally a translator should have the following qualities: An aptitude for translation (preferably with relevant experience or qualifications) Mother tongue speaker for target language and in particular football terms and colloquialisms Very good knowledge of English and in particular football terms and colloquialisms Lots of experience in playing FM games So please let us know in your email how you fit the above qualities.
  3. For any issue you encounter we very much suggest using our FAQ as a first port of call in order to find the best way of resolving any issue you may encounter. We'd also recommend checking our Known Issues list to make sure it isn't something that's already been flagged and whether there is any further information or updates available. Below are some of the most commonly suggested troubleshooting techniques which can help: I’ve encountered a crash dump, nothing happens or an error message on launching the game I’ve encountered a crash dump/quit unexpectedly message whilst processing or clicking something in the game I've encountered a freeze or black screen on launching the game The game doesn't appear in the correct resolution, I can't click buttons correctly or don't have the available Zoom option I want What can I do if I'm seeing poor match engine performance If you've tried everything found in the FAQ and have not managed to resolve your issue, please submit a support ticket for assistance.
  4. For this years release of Football Manager we've changed how our support system works. Rather than relying on the forums for things like crashes, technical issues or match and graphical performance, we're now using a ticketing system allowing users to have direct contact with our support team. Why can I no longer post crash and tech issues on the forums? Rather than post threads on the forums, we're asking users to create support tickets instead. In doing so it'll allow you to have direct email contact with our support team, meaning rather than having to keep checking back on your thread, you'll receive a direct email for each and every response. It also means less chance your thread will get lost, missed or hijacked by another user. What about knowing if other users have the same issue? Won't there be less visibility on the types of issues people are seeing? Our aim is to try and keep our FAQ and our Known Issues lists as up to date as possible, meaning you can easily search for and find any relevant information on any issue you encounter. What benefits are there for me as a user? We're hopeful it'll make support much easier for anyone who needs it. We're trying to create a clear support pathway and making sure are our support is available outside of normal working hours, which means having support available at the times you need it most. The support team is SEGA branded, but don't Sports Interactive make Football Manager? That's right, we work incredibly closely with SEGA as they are our parent company. Our support team is filled with people who know FM as well as anyone and they have direct contact to many members of the SI team to make sure we have all the answers and troubleshooting suggestions for anyone who needs it.
  5. To upload files to us, please use the SI Cloud Service. You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system. Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent.
  6. One thing which would really help us log bugs quicker and make sure the relevant information is provided is a quick template of the things to include. This can be found below. Summary: Description of Issue: Steps to Reproduce: Files Uploaded to the OwnCloud: For the summary you need a quick summarisation of the issue. Then for the description describe the issue in as much detail as possible. If the issue reproduces, please include these steps within Steps to Reproduce, then give us the file names of the relevant files you've uploaded to our OwnCloud. We will nearly ALWAYS need a save game in order to investigate the issue, so please be sure to provide a relevant save. Also remember to add a tag of the version number of the FM you found the issue within.
  7. Welcome to the Support Portal for Football Manager 2021 Known Issues We're aware users are encountering issues with resolution or being unable to click their mouse cursor in the correct place. Please read on our Troubleshooting Article for this issue. Some users are stating that their systems are running hotter or the game is more demanding. We would recommend reading our Troubleshooting Article for this issue. We're aware of an issue occurring sometimes when users are quitting the game. This will not interfere with your saving process and it's something we're investigating. [Fixed in 21.4] Some users have reported experiencing crashes when entering matches post 21.3, it's an issue we've been made aware of and are currently investigating. [Fixed with Avast Update] We've been notified that users running Avast anti-virus are currently experiencing issues launching the game. We recommend updating Avast as a first step. If that doesn't work, we would suggest adding FM and Steam as exclusions/exceptions. If you still find you're experiencing issues, you can launch the game with Avast disabled, but we would recommend turning on another AV (such as the in built Windows one) before doing so. [Fixed in 21.2] We're aware some users are unable to use the in-game editor in offline mode on Steam. After purchasing the IGE, the user needs to revisit the store whilst in online mode for the IGE to register. The IGE will then appear in offline mode. [Fixed in 21.1.2] Some users are unable to continue post match. If you encounter this issue we'd suggest removing all custom graphics/add-ons and remove your preferences and cache folders. [Fixed in 21.1.3] Some users encountering issues where the game runs with blurry text [Fixed in 21.2.2] Some Mac users on high resolution displays may experience low FPS when they first launch the game. We recommend resizing your window in windowed mode to the smallest size for best performance. If your issue does not appear listed above, we very much recommend visiting our Technical Issues Frequently Asked Questions section of the SEGA Support website. From here you will be able to find all the troubleshooting suggestions for any issue you may encounter. If you require direct support, please create a Support Ticket so our team can get back to you. However as said, we very much recommend running through the FAQ first as the majority of issues can be resolved by doing so.
  8. Thanks for all the feedback so far, just to make you aware we're looking at a few issues currently which we've listed below. Where we have workarounds available we've tried to indicate. Problems Launching the Game - The game is identified as 'Malware' when I try to run it - Please read the following - https://support.sega.co.uk/hc/en-gb/articles/360015206697-I-ve-received-an-anti-virus-or-malware-warning-when-trying-to-run-FM#text - My Epic key doesn't appear to work - Please contact help@sega.co.uk System Specific Issues - Freeze when attempting to create manager or play match on 2011 Macbook's running OSX 10.13.6 with Intel HD 3000 GPUs - currently investigating Crashes and Freezes - Crash when arranging a friendly - This is an issue we're aware of, so would advice leaving the assistant to organise friendlies in the meantime - Crash when changing kit in 'Create A Club' - Again we're investigating but would recommend avoiding changing kit in this mode - Crash when exiting the game - Issue we're aware of and should not affect the process of saving the game - Crash when 'managing' the accounts you're following via the Social Feed in-game - currently being investigated - Crash during Recruitment Meetings - Is fairly rare, but is an issue we're aware of and investigating Display/Interacting with Game Issues - We're aware of a problem where some users are having the game appear with some of the following symptoms - Game doesn't show full resolution; mouse cursor problems; unable to interact with some buttons on screen; problems changing into Windowed/Zoom modes; can't get past privacy policy screen. - We're investigating but for the time-being would suggest trying the following - https://support.sega.co.uk/hc/en-gb/articles/360015206497-The-screen-appears-unusual-when-starting-the-game-and-or-I-m-unable-to-click-any-buttons-within-the-game#text
  9. We are aware that some mac users are encountering a false positive malware error message when first launching, this can be fixed by following the instructions here - https://support.sega.co.uk/hc/en-gb/articles/360015206697-I-ve-received-an-anti-virus-or-malware-warning-when-trying-to-run-FM
  10. Before you post a thread, please check the Technical Support Section of our FAQ - https://support.sega.co.uk/hc/en-gb/sections/360004192538-Football-Manager-2021 There is support here for both Mac and PC, so please do take the time to read it as there's likely the troubleshooting answers to solve your issue. Here are three specific articles: I’ve encountered a crash dump, nothing happens or an error message on launching the game I’ve encountered a crash dump/quit unexpectedly message whilst processing or clicking something in the game I've encountered a freeze or black screen on launching the game If you can't resolve your issue by reading and following the information listed within the relevant FAQ entry, please create a Support Ticket explaining everything you've tried so far to solve your problem.
  11. Welcome to the Database and Research forums. Here you'll find some information on data in FM21 and some issues that come up frequently. We cannot stress enough how important it is to follow the advice given in the opening post of every thread please. We are more than happy to engage in discussion but it needs to be valid and constructive; you're unlikely to get a reasoned response (or a response at all) if you're not willing to follow the suggested guidelines. We'd also ask you to play the game and see how players perform before commenting on subjective attributes within their profile. Those attributes may or may not need revising but it's always much better to see the bigger picture with how the game plays out. If errors are made, then they are made in good faith. We would love it to be 100% accurate but mistakes can be made. If some data is incorrect, please respect that this is not a deliberate slight against your club or you personally! Remember there is an Editor for you to make amendments should you wish to. Dates The database requires dates to be added for transfers, playing and non-playing histories and updated contract information amongst many other things. Please include those when logging your data issues. Regarding short-term loans FM21, like every one of our previous games, does not include any player movements where short-term ("emergency") loans are concerned. Any loan that starts after September 1, in England, is considered to be an emergency loan and is therefore not included in the game.* One month loans are too short to include and do not duly influence the game play. We only include long-term loans in the data. In England, this is specifically any loan that starts in the transfer window and ends when the transfer window reopens in January. So the omission of any player on a short-term loan is not a data error. * The only exceptions have been where a player has been loaned with a permanent move arranged. Regarding youth players and inclusion of U16's People have asked in threads 'why isn’t player X included?' Players have to be least 16 years old as at 01/09/2020 (i.e. they have a date of birth no more recent than 31/08/2004) to be included in FM21. Breaking News Please refrain from posting news articles that have just happened and articles about player "X" and his move that happened yesterday. These are not data issues, they will be picked up by researchers and updated through the correct channels. If posting about missing transfers that are not represented in the data, please include the date the player signed for a club (or left a club). Star Ratings A common misconception is that star ratings reflect a player's ability in the game. They do not, they reflect the player’s standing at your club. So if you own the player, he is judged by your Assistant Manager. If you do not own the player, he is judged by your Scout. Naturally the accuracy of these ratings can vary dependent on the quality of your Assistant Manager and Scout. Attribute definitions/explanations Jumping Reach - This is how good a player is at reaching a ball in the air. It is not how high the player gets his feet off the ground. it is linked to a player's height. As a guide our researchers have a table to use for players with varying heights. The taller the player the bigger the jumping attribute. The smaller the lower.
  12. Welcome to Beta testing for FM21 All, Here are some guidelines for when it comes to logging Match Engine Performance and Graphics bugs: Deleting your cache - If we ever ask for your cache to be deleted details on how to do so can be found here: Provide us with as much information as you can - Graphics and performance issues can be system-specific, so for all performance issues we ask that you provide a copy of your system specifications (DxDiag on Windows, System Information on Mac). Steps on how to do this are below: Issues may also require a save game before the problem match, and a PKM. If in doubt about whether they're required, it's always best to include them just in case. It can also be very useful if you can attach a video or screenshot demonstrating the issue you're having. In summary, please include: PKM. Save game from before the match. System specs (DxDiag on Windows or System Information on Mac). Detailed description of the problem, and how it can be reproduced. Video or Screenshot demonstrating the issue. Thanks, Match Team
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