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Troubleshooting

What to do if you're in need of assistance.

Crashes

If your game is crashing it's most likely because your device is low on RAM. Simply rebooting your device will refresh the memory and should allow you to play on without any problems. To fully reboot, hold the sleep button until prompted to 'slide to power off'. Then simply hold the sleep button again to turn the device back on.

If you have an iOS device that can multi-task, running a lot of backgrounded apps at once will increase the chances of it running out of memory. To close backgrounded apps, double-tap the home button to bring up the multi-task ribbon and close apps either by flicking them away from this or by pressing and holding them until the red mark appears on them, then tapping them.

If your game is still crashing after a reboot then that would suggest a more serious error, such as a corrupt installation. Try deleting the game from your device by pressing the FM Mobile 2020 icon until it shakes, then press the 'x' to delete. Re-sync your device with your computer and try the game again. Please note that deleting the app from your device will mean you lose any save files not already backed up to your computer.

If all else fails, head over to our forums at http://community.sigames.com and our FM Mobile team will be on hand to help.

Loading Saved Games

If your game is failing to load an autosave or manual save file, it's most likely because your device is low on memory. Simply rebooting your device will refresh the memory and should allow you to load the file and play on without any problems. To fully reboot, hold the sleep button until prompted to 'slide to power off'. Then simply hold the sleep button again to turn the device back on.

If, after a reboot, your save game file still won't load, head to our forums at http://community.sigames.com and we'll do our best to help.

We always advise you never quit during gameplay then restart the app immediately as it takes a few seconds after quitting for the game to autosave your progress in the background. Restarting the app immediately could interrupt this process and corrupt the autosave file. For this reason we recommend waiting at least 10 seconds before restarting the app after quitting during gameplay.

Team Selection

There are a number of different ways to select your team, involving both tapping and dragging. In short, tapping activates a particular item which can then be moved to a destination when that is tapped. Alternatively, items can be dragged from one location to another.

Missing Players

If you've delved into the game already you may have noticed that your favourite team is missing one or two squad players. This is an unfortunate consequence of the squad size limit we have to enforce to make sure that players are evenly distributed throughout the game.

We extract our data directly from Football Manager's huge database and prioritise the players included based on reputation, current and potential ability. If you feel particularly strongly about an omitted player, let us know. We'll be sure to keep improving our data and strive to keep increasing the amount of players we can include!

Contact Us

If you're still struggling with the game or experiencing technical problems, or if you just want to suggest a feature or improvement for the game, there are plenty of ways to get in touch with us.

Join our Football Manager Mobile community at http://community.sigames.com where you can get help or simply discuss the game with other players or check out the Football Manager Mobile FAQ: http://www.sigames.com/faq/fmm2020.php

If you're in urgent need of assistance and the troubleshooting tips haven't helped, you can email help@sega.co.uk directly and we'll do what we can to get you up and running.

Privacy policy: http://www.sega.com/mprivacy


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