Jump to content

CharlieRow

Members+
 View Profile  See their activity

  • Posts

    31

  • Joined

  • Last visited

 Content Type 

Forums

Articles

FAQs

Online Manual

Support: Blocks

Support: Games

Bug Tracker

SIGames Manual (beta)

Profiles

Posts posted by CharlieRow

    Freezing on manager appearance sxreen

    in Crashes & Technical Issues (Early Access Beta - CLOSED)

    Posted

    1 hour ago, Lucas said:

    We appreciate it's frustrating. Rest assured we haven't forgotten, and we are working hard on the issue in question and it's a priority. 

    When we have more information and a resolution, we will provide an update. Until then, please be patient while we work on it. It's unfortunately a process that takes time.

    Thanks.

    Thanks Lucas. Fully appreciate this is a Beta and unfortunate for everyone. Thanks for your hard work in trying to fix this for us.

    0

    Freezing on manager appearance sxreen

    in Crashes & Technical Issues (Early Access Beta - CLOSED)

    Posted

    18 minutes ago, Neil Brock said:

    To confirm we are aware of an issue affecting users on 2011 Macbooks where the game may freeze or crash during matches or when creating a manager. These specific machines from what we've seen are on 10.13.6 and have an Intel HD 3000 graphics card. This is an issue we've been made aware of and we're trying to source a system to reproduce this. 

    Whilst we try and make sure to test across every combination of system as we can, this has been especially challenging this year as the entire studio is working remotely due to Covid-19. Hopefully as soon as we can get a system we can get this issue investigated and fixed. 

    For any user having similar issues who IS NOT on 10.13.6 or IS NOT running a 2011 Macbook with an Intel HD 3000 graphics card - PLEASE CREATE YOU OWN THREAD.

    We ask this so we have clarity on the issues affecting users to make sure nothing gets missed.

    Whilst we understand this is frustrating if you have this system, we are working as hard as we can to get the issue fixed. 

    Thanks. 

    Thanks for your update Neil and your hard work working remotely. Praying you guys can produce a work around soon 🤞

    1

    Freezing on manager appearance sxreen

    in Crashes & Technical Issues (Early Access Beta - CLOSED)

    Posted

    35 minutes ago, kinhosantos said:

    Update to mine, did a couple of Apple updates this morning, then tried the game.

    Now it doesn’t load at all just goes straight to a blank white screen. Disables Mac while on white screen but then after a while game closed itself and went back to Mac being usable again. No idea what it means but it defo different to before. Also saw this in another thread, I can’t see how on High Sierra if / how you can do this???

    115994CC-72C3-4F7F-87FA-7F38F590486A.png

    Will let SI come back here, but looking at that guys hardware - its significantly better than mine haha!

     

    1

    Freezing on manager appearance sxreen

    in Crashes & Technical Issues (Early Access Beta - CLOSED)

    Posted

    34 minutes ago, Neil Brock said:

    Can all of you affected by this issue please provide your System info as instructed here? - https://support.sega.co.uk/hc/en-gb/articles/360015264478-How-to-Find-my-system-DxDiag-system-information#text

    We're fairly certain it's affecting users on 10.13.6 with Intel HD 3000 graphics, but would be good to clarify.

    If any of you are in a position to update your Operating System (which is free on Mac) we would suggest trying to do so. 

    Hi Neil,

    Thanks for this, please find attached.

    Sadly, I am unable to update further than High Sierra on my Macbook Pro (Late 2011).

    Cheers,

    Charlie

    MacBook Pro - CharlieRow.spx

    0
×
×
  • Create New...