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Thomas Hardy

SI Staff
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0 "What we've got here is a failure to communicate"

About Thomas Hardy

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    Sports Interactive

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  1. Hey there, Could I ask what club you started your career with? Thanks, Tom
  2. Hi Nick, Thanks for your feedback on this. The trophies are not currently interactable but your idea of informing the user how many times the club has won a specific trophy could certainly be something worth logging in the feature request forum. I've linked that here: https://community.sigames.com/forum/680-football-manager-feature-requests/ In terms of the Carabao Cup cut-off seen in the screenshot you provided, I can confirm this has already been spotted and is currently under review internally. Thanks again, Tom
  3. Hi there, Thanks for the information you have provided. Hopefully we can reproduce this and find a solution for your issue. Sorry for any inconvenience this may have caused. Thanks, Tom
  4. Hi both, Thanks for attaching your crash dump. This will hopefully now be able to inform the team as to why your game was crashing. Could I also ask spyrkar to do the same please and attach a crash dump. I'm keen to ensure that this is the same issue you both have and not two separate ones. Many thanks, Tom
  5. Hi Scott, Is this an issue that is occurring on Android or IOS? Also, in order for the team to fix this issue they will also need a save game. I've attached a guide on how to do this - - https://community.sigames.com/topic/508771-how-to-send-us-reproducible-saves/ Many thanks, Tom
  6. Hi there, Thanks for bringing this to our attention. The information you've provided should hopefully reveal what is causing this issue. For now I'd point you in the direction of an FAQ form on random crashes found here - Let me know if anything in here helps you at all. Many thanks, Tom
  7. Hi all, Thanks for bringing this to our attention. We will be sure to look into this issue and update you when we have found a solution. In order to investigate further may I ask you attach a Dxdiag for your machine please. Instructions on how to do this are here - Many thanks, Tom
  8. Thanks for providing this. Hopefully the Dxdiag you have attached will help the team to find a solution for your problem. I apologise for any inconvenience this is causing you. Many thanks, Tom
  9. Hi Nicolas, Could you provide a dx-diag for your machine please. Details here on how to do that - I've also attached a page that may help which runs through some reasons you may have experienced this issue - Hopefully the above solution works for you but if not we can perhaps shed some more light on this once the dx-diag has been provided. Many thanks, Tom
  10. Hi Katy, We would advise removing these skins and custom graphics and seeing if this works. Often these can add a bit of pressure on the game when it's running and cause issues. Let us know if this works for you! Many thanks, Tom
  11. Hi ChangNoi, I hope you are well. Have you tried looking at the page linked below as it may have a few explanations as to why you are experiencing this error message. Should none of the following work for you then we will keep investigating this issue but I thought I would give this to you in the meantime. Let me know if it's any help! Many thanks, Tom https://community.sigames.com/faq/football-manager-2020/239_technical-support/244_pc/i’ve-encountered-a-message-stating-the-game-has-run-out-of-memory-or-is-running-dangerously-low-on-memory-r884/
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