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shiney1884

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Posts posted by shiney1884

  1. 4 hours ago, Luke Hume said:

    I've been through these steps and so far so good. I have yet to experience a crash on 2 start ups so hopefully that's it fixed. If I still encounter regular crashes i'll post here. Thanks for your help!

  2. 58 minutes ago, Kyle Brown said:

    There may be a problem with the files and folder location, so to check if this is the case first of all, right-click on your desktop and select 'New' -> 'Folder'

    Create a folder and name it something to distinguish it (say SI backup)

    Once you've done this go to your Sports Interactive folder found within 'documents' which by default is at the following location - C:\Users\[YOUR WINDOWS USERNAME]\Documents\Sports Interactive\Football Manager 2021 - if it's not at this default location we would suggest resetting it here by following these instructions - https://community.sigames.com/faq/football-manager-2020/238_how-to/241_pc/how-to-change-the-sports-interactive-folder-location-r855/

    This should contain folders like 'games', 'crash dumps' etc. Please cut every folder from here and paste them into the folder you've created on your desktop.

    Once you've done this and the Sports Interactive\Football Manager 2021 folder is now empty, launch the game. If it works, copy back the files from the desktop folder and hopefully it should now load without any issues.

    This didn't work and I received this crash dump on the first attempt:

    FM 2021 v21.0.0.1476964 (2020.11.20 15.59.30).dmp

  3. 6 minutes ago, Luke Hume said:

    Please remove them for the time being, also can you delete your caches and preferences folder and see if this makes any difference. Thanks https://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-Delete-my-Preferences-and-or-Caches-Folder#text

    I removed and deleted these and the game froze and crashed without a crash dump

  4. On 01/05/2019 at 11:48, Jimmy Wong said:

    There should be no problem with your save on the Public Beta. Can I confirm that you have deleted the caches and preferences folders via File Explorer and that you have remove all customs graphics/skins/faces/kits etc, and you are using the Public Beta 19.3.5, please?

    Have you also tried uninstalling and reinstalling the game?

    Thanks.

    Just uninstalled and reinstalled and it's still freezing at the same point and it's just this save that's crashing

  5. On 23/04/2019 at 17:47, Jimmy Wong said:

    Can you posted a screenshot showing the FM > About Football Manager message, so we can make sure you are playing on the 19.3.5 Public Beta version, please?

    If you are indeed using the public beta, can you upload your save just before it crashes to Si Cloud Service, please? Let us know the name of the save, please. Thank you.

    Crash2 is the name of the save

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