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Declan Holbem

SI QA Staff
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Everything posted by Declan Holbem

  1. No worries @jammywd, 19.3 was a major update so that would be why If you have any further issues do let us know Many Thanks, Declan
  2. Hi @jammywd, Sorry to hear you're having issues You're quite a way off the latest update which was 19.3.4, so I think that could have something to do with it What version are currently running on your Mac? If your Mac is at 19.3.4 I'd suggesting updating FMT on your tablet so that both games are on the save version and then giving it another try Let me know how that goes and we can look into this further for you if needed Many Thanks, Declan
  3. Hi @Dino518, That makes a lot more sense Match plans are set so your assistant takes control of you of your tactic, which in turn puts him in charge of substitutions, so that explains why its been happening for you. Before a game if you head to tactics > match plans - you can set up your own match plan for your assistant to follow, from here you can set the 'Make substitution after' box to '85 mins' That should then mean your assistant won't make subs until after 85 minutes, giving you longer to make manual changes. have you considered making changes to your tactics during a match without the use of match plans? When in a match you can use the 'select match mentality' button and the 'adjust / issue new instructions' button (underneath the play button) to alter the tactics yourself. These changes will only take effect for the game you're currently in and your tactics will reset back to normal ready for the next match Hope that helps and if you need any further info then please let us know, Declan
  4. Hi Guys, Sounds very strange! As mentioned above, its not something we've come across when testing unfortunately I'll do some further tests today to see if backgrounding the app makes any difference. Can I check whether its being backgrounded while in a match @Chart The Manager? or just during general play? I think gathering a save from you both would help as well, just to see if this is specific to the save or the device Steps on how to do this can be found here - Just let me know the name of your save file once its uploaded and we'll take a look at it I've also moved this to the iOS bug forums to keep it separate from general discussions Many Thanks, Declan
  5. Hi @Andygibbo86, We're aware of an issue with squad harmony and our dev team are currently looking into it As you mentioned team meetings seem to be a quick way to increase it, however these situations will only appear when the team is challenging for something / in a bad patch of form. The main issue seems to be the lack of consistency with squad harmony overall, however it is something we're looking to rectify Many thanks, Declan
  6. Hi @nubei, Unfortunately this is still with our dev team I'll update this thread once I have any further information Apologies for the delay, Declan
  7. Hi @Dino518, Team talks aren't present in FMT unfortunately, however the assistant manager making subs does seem like an odd one! Any chance you can send us your save game so we can look into the issue further? Steps on how to do so can be found here - Many Thanks, Declan
  8. Hi @Pbtz, Sorry to hear you're having issues after making a purchase - Can I just check what device you're currently using please? we're just trying to establish if this crash is more common on a specific device, therefore giving us a better chance of recreating the issue You can back up all items on your device via the cloud or via connecting your iPad to a PC, however if neither of these options are convenient for you then drop help@sega.co.uk an email Explain that you've got a currently unfixable crash and provide them with a proof of purchase receipt, they'll then be able to proceed with a refund for you Hope that helps and if you need anything else let us know Many Thanks, Declan
  9. Hi @steam just is, The match engine on FMT is exactly the same as full FM, so any match play issues should be directed to the match engine forums here - https://community.sigames.com/forum/650-match-engine/ Many Thanks, Declan
  10. Apologies @Gee_Simpson I misread your original comment Full match is an available option on FMT during the match, however you're unable to watch the full match once its ended. Comprehensive highlights would be the next best thing Many Thanks, Declan
  11. Hi @Chart The Manager, Can't say I've seen that appear during any testing Are you doing any tactical changes pre match or is this just appearing even when changes haven't been made? When it does appear are you able to click on the tactics button and select a drop down? Let us know and we can certainly look into this further for you Declan
  12. Hi @Gee_Simpson, Due to memory issues you're unable to watch matches back in full on tablet unfortunately This feature is available on FMT PC if that helps at all Many Thanks, Declan
  13. Hi @steam just is, The graphics this year are exactly the same as FMT18 Can I check what device you're playing on please? Many Thanks, Declan
  14. Hi @Arsenal457, Do you happen to have a save prior to when the bonuses are being handed out? Or alternatively any screenshot of Man Utds congested fixture list? A walkthrough of how to upload your saves to us can be found here - Many Thanks, Declan
  15. Hi @DonJohn11, Great to hear its now working! We've found that cross sync to be a little temperamental at times this year unfortunately I've checked in house today with a few checks but can't see anything that would cause cross sync not to work Should the issue reappear let us know and we'll certainly investigate further for you Many Thanks, Declan
  16. Hi @G.Richards01, That sounds very odd, The only known issue regarding the app launching that we know if is in regards to a purchase being made Have you tried uninstalling / reinstalling the game at all? (Make sure your saves are backed up before doing so) Let us know how you get on and we'll certainly investigate further if needed Many Thanks, Declan
  17. Hi @Johng, Appreciate the info - We're continuing to investigate the issue in house and appreciate how frustrating it can be. I'll do some further research to see if the other users experiencing this are also using the latest iPad Pros. As I mentioned above the only known fix for this is to factory reset your device and setting it up as a new iPad unfortunately Appreciate that this is a drastic measure and you may not be willing to do this, If that's the case let us know and we can put you in touch with Sega for an app refund Many Thanks, Declan
  18. Hi @Arsenal457, This potentially is a bug, However we would have to take into account that its an incredibly rare situation for a disallowed goal to happen right after tactics have been queued, and therefore it wouldn't crop up in the users day to day playing of the game. That being said If I can get the issue to recreate I'll certainly pass it onto our dev team Many thanks, Declan
  19. Hi @Arsenal457, If you could let me know what device you're using I'll see if I can get this to recreate If you happen to notice any trends as to how this issue triggers then do let us know (opening up another app before returning to FM etc) Many Thanks, Declan
  20. @oleg8979 that's simply not the case! We can only investigate issues that we're able to recreate in house (especially when its match related) and as of yet we have been unable to do so. Previously this issue has been reported by yourself and one other user, in the grand scheme of players of FMT that's an extremely small percentage of users. Now this issue has arisen again I'll continue to investigate further this week and will provide updates should I have any Many Thanks, Declan
  21. Hi @Arsenal457, What device are you currently playing on? and are you on the latest update? At this moment in time we're trying to establish whether this is device specific or universal for both iOS and android devices as a whole Many Thanks, Declan
  22. Hi @Arsenal457, Thanks for bringing this to our attention I've got this to recreate in house and will pass it onto our dev team Many Thanks, Declan
  23. Hi @Arsenal457, This issue was reported earlier in the cycle and is currently with our dev team In future if you could please have a quick check over the forums before you start a new topic then that would be great, this way it means all relevant information is under one topic and saves you the hassle of having to start a new thread Any further information you have can be added to the topic attached - Many Thanks, Declan
  24. Hi @Arsenal457, Our dev team are aware of this issue and are looking into it This will be linked to the bug you posted last week and doesn't require a new topic, so for future reference you can just add this type of info to your original thread Many Thanks, Declan
  25. Hi @Johng, Sorry to hear you're having issues We've had a select few users report a crash after a purchase is made, which leaves the user unable to launch the game. Its an incredibly rare crash and unfortunately as of yet we've been unable to reproduce this in house. To help us investigate further I just need to confirm a few things with you if possible - Can you please confirm what device you're currently using? Was the purchase made via Paypal or via a Debit / Credit card? And finally were you taken to any other payment screens while making the purchase? (Paypal webpage / having to change card details due to an expired card in your iPad settings etc) Just a heads up currently the only known fix for this issue is to factory reset your device, however be aware this would clear all date currently stored on your device. Let me know regarding the questions above and I'd be happy to provide more info regarding factory resetting / alternative options if required Many Thanks, Declan
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