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Declan Holbem

SI QA Staff
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About Declan Holbem

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    SI Testing Team

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    Derby

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  1. Hi @Pbtz, When resetting your device did you set it up as new or restore from back up? If its the latter then please see my reply above Many Thanks, Declan
  2. Hi @seriozha, Really appreciate the detailed description - The only known work around we've seen for this is to set your iPad up as a new device, therefore not restoring from backup when prompted (apologies for not being clearer regarding this above) From a fresh install you'll then be able to log into your apple ID and download the game again. Once that's been done you should then be fine to restore your remaining data from backup As mentioned above, if this causes an issue feel free to drop Sega an email regarding a refund. Appreciate the additional information regarding logging into steam / prices showing in incorrect prices (This will need looking into further) From previous experience with this issue I don't think those issues are linked with this crash, the trend with this crash seems down to you being taken away from the app to put in some sort of card details / confirmation which is then corrupting the game Once again I can only apologise for this, especially after you've been enjoying the FMT experience We're looking into the issue as best as we can and as soon as we have any further info we'll update the thread Many Thanks, Declan
  3. Hi @Chart The Manager, No problem at all - As mentioned I've not been able to recreate this in house as of yet Hopefully someone else will be able to provide us with a save in the near future, however in the mean time when we get a chance we'll continue to test using the steps you provided above. Many Thanks, Declan
  4. Hi @vincenzo697, I've tested this in house and have got the issue to recreate. I'm not sure 100% whether the lifetime player contract should stop the player from moving clubs, however would perhaps expect some sort of security seeing as its an In App Purchase I'll pass this over to our dev team and see if something can be put in place to remove minimum release clauses if a player is on a life time contract / increase the players loyalty which would make them more likely to reject a move In the mean time email help@sega.co.uk, attach a proof of purchase receipt and explain that a consumable you purchased isn't working as intended and they will be able to issue a refund for you. We'll update this thread should we get any further information regarding the Lifetime Player Contract IAP Many Thanks, Declan
  5. No worries @jammywd, 19.3 was a major update so that would be why If you have any further issues do let us know Many Thanks, Declan
  6. Hi @jammywd, Sorry to hear you're having issues You're quite a way off the latest update which was 19.3.4, so I think that could have something to do with it What version are currently running on your Mac? If your Mac is at 19.3.4 I'd suggesting updating FMT on your tablet so that both games are on the save version and then giving it another try Let me know how that goes and we can look into this further for you if needed Many Thanks, Declan
  7. Hi @Dino518, That makes a lot more sense Match plans are set so your assistant takes control of you of your tactic, which in turn puts him in charge of substitutions, so that explains why its been happening for you. Before a game if you head to tactics > match plans - you can set up your own match plan for your assistant to follow, from here you can set the 'Make substitution after' box to '85 mins' That should then mean your assistant won't make subs until after 85 minutes, giving you longer to make manual changes. have you considered making changes to your tactics during a match without the use of match plans? When in a match you can use the 'select match mentality' button and the 'adjust / issue new instructions' button (underneath the play button) to alter the tactics yourself. These changes will only take effect for the game you're currently in and your tactics will reset back to normal ready for the next match Hope that helps and if you need any further info then please let us know, Declan
  8. Hi Guys, Sounds very strange! As mentioned above, its not something we've come across when testing unfortunately I'll do some further tests today to see if backgrounding the app makes any difference. Can I check whether its being backgrounded while in a match @Chart The Manager? or just during general play? I think gathering a save from you both would help as well, just to see if this is specific to the save or the device Steps on how to do this can be found here - Just let me know the name of your save file once its uploaded and we'll take a look at it I've also moved this to the iOS bug forums to keep it separate from general discussions Many Thanks, Declan
  9. Hi @Andygibbo86, We're aware of an issue with squad harmony and our dev team are currently looking into it As you mentioned team meetings seem to be a quick way to increase it, however these situations will only appear when the team is challenging for something / in a bad patch of form. The main issue seems to be the lack of consistency with squad harmony overall, however it is something we're looking to rectify Many thanks, Declan
  10. Hi @nubei, Unfortunately this is still with our dev team I'll update this thread once I have any further information Apologies for the delay, Declan
  11. Hi @Dino518, Team talks aren't present in FMT unfortunately, however the assistant manager making subs does seem like an odd one! Any chance you can send us your save game so we can look into the issue further? Steps on how to do so can be found here - Many Thanks, Declan
  12. Hi @Pbtz, Sorry to hear you're having issues after making a purchase - Can I just check what device you're currently using please? we're just trying to establish if this crash is more common on a specific device, therefore giving us a better chance of recreating the issue You can back up all items on your device via the cloud or via connecting your iPad to a PC, however if neither of these options are convenient for you then drop help@sega.co.uk an email Explain that you've got a currently unfixable crash and provide them with a proof of purchase receipt, they'll then be able to proceed with a refund for you Hope that helps and if you need anything else let us know Many Thanks, Declan
  13. Hi @steam just is, The match engine on FMT is exactly the same as full FM, so any match play issues should be directed to the match engine forums here - https://community.sigames.com/forum/650-match-engine/ Many Thanks, Declan
  14. Apologies @Gee_Simpson I misread your original comment Full match is an available option on FMT during the match, however you're unable to watch the full match once its ended. Comprehensive highlights would be the next best thing Many Thanks, Declan
  15. Hi @Chart The Manager, Can't say I've seen that appear during any testing Are you doing any tactical changes pre match or is this just appearing even when changes haven't been made? When it does appear are you able to click on the tactics button and select a drop down? Let us know and we can certainly look into this further for you Declan
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