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Hugo Mendes Albino

SI QA Staff
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About Hugo Mendes Albino

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    SI Testing Team

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  1. After deleting all the files can you reinstall the game and delete your cache/preferences folder, Cheers, Hugo
  2. Hi there, Which graphical settings are you running the game at?? Cheers, Hugo
  3. Hey @iroquei, Please update your graphics drivers, Cheers, Hugo
  4. Could you please also download the drivers from below: https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=81499 Cheers, Hugo
  5. Could you provide us with a save game below: https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Could you please delete the downloaded tactics as a test? Cheers, Hugo
  6. Hey there, Sorry to hear you are having this issue, I would recommend updating your graphics drivers: Could you please also provide us with a dxdiag: Cheers, Hugo
  7. Hey there, Sorry to hear you are having this issue, I would recommend updating your graphics drivers: Could you please also provide us with a dxdiag: Cheers, Hugo
  8. Could you try to move the whole folder to another folder and then put it back, If this doesn't work please delete your cache/preferences folder and uninstall and reinstall FM 2016. Cheers, Hugo
  9. Could you please provide us with the crash dump and a save file just before the game crashes in the link below: https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Could you please post the crash dump on this thread. Cheers, Hugo
  10. That's quite strange, Can you please confirm that the game pass user data folder has been installed to the following directory: C:\Users\[YOUR USERNAME] \Documents\Sports Interactive\Football Manager 2019\gamepass Cheers, Hugo
  11. Hey @eklektos, Could you please go to the directory in which you downloaded the skins and custom files and delete them, Could you then please try to relaunch the game. Cheers, Hugo
  12. Unfortunately we are still looking into the crash at the moment, The only thing I can recommend is to uninstall the game and reinstall it, Clear your cache/preferences and then start an entirely new game. Cheers, Hugo
  13. Hey @Eyal, Have you attempted the steps mentioned above by @Federico? Cheers, Hugo
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