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Connor Winks

SI Staff
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About Connor Winks

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    Sports Interactive

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  1. Hi @JeffDogg, Yes you are correct this is a bug. We are aware of it at SI and it is under investigation by our development team. Thanks Connor
  2. Hi all, Thanks for raising this. We will escalate to Sega on our end, but it would also be helpful if you could notify Sega of your issue and the region you are in via this e-mail address; help@sega.co.uk Thanks
  3. Hi @dis9rders, Does the game crash (as in game completely shuts down) or does a pause occur? The pause is something known to our development team and is under review. In terms of the lag for the non-host user, could you let me know where the lag is occurring? Or is it throughout the game? Thanks
  4. Hi @xDocFsustx, Would you mind uploading the save just prior to the match to the link below? And also let me know the name of the save https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks
  5. Hi @twich98, Unfortunately this is an in-game issue that can't be fixed through you updating any of your external software. We are currently working at improvements in this area of the game and apologise for any inconvenience. My biggest recommendation would be to avoid having spectators view games if possible, as this seems to be the most common trigger of a divergence being set off in network matches. Thanks, Connor
  6. Hi @Jackson.daryl, Thanks for raising this. Would you mind uploading the save just prior to this match to the link below? We can the pass it on to Kev and Dave https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks
  7. A member of our community has figured out a workaround, which is worth trying;
  8. Hi @Flemski, This is a known issue and is under review by our dev team. Thanks
  9. Hi @right_winger, Thanks for providing your save. I'll get this over to our devs for review. Thanks, Connor
  10. Hi @Jimitrios, Network matches are currently unavailable on the Xbox Game Pass. Keep your eye out for any future developments. Thanks
  11. Hi @Thorondor, How is the issue looking for you now? Thanks
  12. Hi @MUFC1995, The only issue that it might be on your end is if you started the challenge on a separate Steam account to the one you completed it on. However, I assume that's not the case so we'll investigate internally and see if we can find a potential issue. Would you mind letting me know if you received the "Challenge Master" achievement when you completed this? Thanks
  13. Hi @dominat0r, Sorry to hear you had an issue in your match. May I ask if you managed to get the win anyway? If you could ensure you save your game prior to every match and thren if it occurs again, try re-loading the game and playing out the match again to see if it reproduces. If it does, please then upload your save to the link below and we can get our development team to look at it. https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks
  14. If you have already created the game, most add-ons (Eg Database) will still be in the game and you would have to start a new game for the changes to be made. Which add-ons are you looking to remove?
  15. Hi @xFatality, Would you mind uploading your save to the link below? Haven't seen that issue before! https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks
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