Connor Winks

Hi @roquesantacruz, Sorry to hear you're having this issue. Would you mind getting both yourself and your friend to delete your cache and try again please? Details on how to do so are below. If either of you are on Mac, please PM me and I can provide specific instructions. Thanks, Connor

Hi @Mowgs, What Os are you on? Windows or Mac? It's probably best to private message me so I can run you through some basic steps to check whether you have the right folder set up. Thanks, Connor

Hi @TGEmmaUK, Sorry to hear you've been having these issues. Would you mind letting me know what OS you are playing on? E.g Windows 10, Mac 10.15 Could you also let me know if other connections are working? E.g Steam overlay or a network connected game Any info you can provide is always appreciated Thanks

Hi @Maw74, Thanks for your post. This is an issue we're already aware of. Please keep an eye out for future updates for a fix Thanks, Connor

Hi @jopparoad, That is an odd issue and one I have not seen reported before. Would you mind dropping the save in the link below so we can take a look? If you could also let me know the file name as well please. https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 However, if we are unable to reproduce the issue with your save it will mean it's a local issue rather than a specific save/code issue. This could be down to connection, firewalls, local caches etc. and would likely take some trial and error testing on your end to see if we can get it fixed. Have you already tried sending the save from the host to the non-host, having them host and seeing if this makes a difference? If not, it is definitely worth trying so. Thanks, Connor

Hi @tonyttttt, Sorry to hear this issue is happening. I'd definitely suggest loading and re-loading the save and entering/exiting the lobby a few times to see if this triggers the save showing as this can sometimes be the case. However, I'm sure you've probably tried this previously. I'd also suggest sending the save to the other user and having them load in the save to see if it can appear for you. Would you mind dropping the save into the link below so we can test it ourselves? If you could let us know the name of the save that would be great. https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks, Connor

Hi @ManaMana, No, I'm yet to have seen this issue before! Have you got a save just past your final game? Or even prior to your final game. Essentially the closest save you have to the competition completing If so could you please drop the file into the below link and let me know the file save name? I can then get the issue to reproduce and log a bug for the team. https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks Connor

Hi @Passion Fruit, Firstly thank you for the information you provided recently. Unfortunately there has been no consistency in system information from users reporting this issue. Due to the fact that only a small amount of users have been affected by this bug, this information would lead us to believe the issue is not code based, but of course we are continuing to investigate. We haven't been able to reproduce the issue as you have described as of yet. The only issue we could get to reproduce is where a manager couldn't be added at all from the game status screen, but we found this was fixed from a cleared cache. I assume you have ensured the other user you have been playing with has run through the same checks as yourself? E.g disabling of firewall, clearing of cache etc. I'd also recommend trying a different connection on the other users end if at all possible, as it does seem the issue is on that end. I understand and appreciate your frustration at this bug, especially as a user who uses network games the majority of the time. Please rest assured we are continuing to explore internal reproduction and working towards any fixes we can implement in future iterations. Thanks, Connor

Hi @rich10, Thanks for the feedback. It's not something we've internally reviewed for a while so really appreciate you taking the time to comment on where we could improve. I agree a small message would be extremely beneficial in these instances and I'll look to log a feature request for future versions. Thanks, Connor

Hi @Matcham, This is called a divergence where certain elements of the ME will diverge from each other causing 2 different results to be produced as you have seen. What we would need from you for this is your save just prior to a match, the PKM file and clear instructions on what both you and the other user did during the game to an exact t. Here's the link to provide saves and PKM's. https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks Connor

Hi @Bilalkaduji, We are aware of this issue, but as another user has commented, have struggled to reproduce in-house. Can you both ensure you have deleted your caches before trying again (link on how to do so is below). It's also worth checking your firewall security settings. Thanks, Connor

Hi @Cursedyou, Sorry to hear this issue is happening. It sounds like your wifi connection is dropping out, which would explain why they're being kicked out of the save at the same time. I assume you're the host? It's worth checking your wifi connection, but I would probably suggest sending the save to another user and having them host the game if the issue continues. Thanks, Connor

Hi @Teep, The tick box you have used is correct, unfortunately it is currently on-functional, but is a known issue with our development team so look out for future updates for a fix. Thanks, Connor

Hi @pepster, Sorry to hear you're having this issue. As you have mentioned, it is something we are already aware of. Unfortunately there is no current fix and we have struggled for reproduction in-house, so are asking users to trial and error certain fixes to see if it helps. Seems as though the issue is definitely down to your connection. Is there any way you would be able to try an alternate internet connection and try to connect to the game and see if this fixes the issue? That way we can whittle it down to a connection/firewall issue. Obviously this isn't a long term fix but would be good to know! Any info you can provide on this would be a great help. Thanks, Connor

Hi @thiagoanjo, Currently this is by design, shortlists can only be saved in the first phase prior to the draft being started. However, I can see no reason why you shouldn't be able to save a shortlist at this point, so will look to get a feature request logged for future versions! Thanks, Connor