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Connor Winks

SI Staff
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About Connor Winks

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  1. Hi @Willnutt, Yes, it's definitely possible! However, I did notice recently there are no skins in the FMT workshop and just FYI, FM skins will not show up in FMT. You need to ensure your FMT skin is in the following location; C:\Users\YOUR.USERNAME\Documents\Sports Interactive\Football Manager 2021 Touch\Skins I'd also definitely recommend heading over to our "Skinning Hideout" forum where many of our community will be able to give great advice. Probably better than mine! https://community.sigames.com/forum/18-skinning-hideout/ Thanks Connor
  2. Hi @AC2020, Apologies for the delay in getting back to you. By the description you are providing your issues, it definitely sounds like something is interrupting the connection between Steam and FM20. Have you tried going back to 18/19 to see if the connection is interrupted there? I would be interested to know. Failing that if you could try any other Unfortunately it is an issue that we have been unable to reproduce in-house, so it's very difficult to provide reliable troubleshooting steps. Disabling of firewall and cyber-security has worked for some, but not others. I think at this time it's definitely worth opening up a dialogue with Steam support to see if there is anything they can tell on their side, especially if you do find that you are having more connection issues on other games. We'll continue to investigate as much as we can internally and update you if we are able to locate the issue and provide a fix. Apologies I cannot be of more help at this time.
  3. Hi @sgodsall, This error code usually indicates that your firewall is disrupting the connection. The link below tells you how to disable your firewall on Windows OS If you have a secondary firewall that you have installed, that may also need disabling as well. https://www.lifewire.com/how-to-disable-the-windows-firewall-2624505 Let me know if this helps! Thanks, Connor
  4. Hi @TheEffectCometh, Ha! Glad you figured it out in the end. Hope you're enjoying your draft. Thanks, Connor
  5. Hi @Tsubodai_1986, Sorry to hear you are having these issues. This issue is called a divergence and is obviously a major issue that we apologise for. These happen when something like a tactical change isn't properly registered by the match controller, meaning you are watching the game in which you have made the change, but another game without the change continues in the background. We are always investigating these issues as unfortunately they will crop up in cycles and are difficult to pin down due to the sheer amount of variables involved. I can only suggest for the time being to try limiting your tactical changes as much as possible. I completely understand this is not ideal whatsoever and do apologise that there isn't further assistance we can offer at this time. Thanks, Connor
  6. Hi @Philchittock, Sorry to hear you are having issues. We don't host internal servers at SI and online games are hosted on Steams platform. However, we are aware of some of the issues you have raised and seeing what can be done internally to fix them. Thanks, Connor
  7. Hi @James Starr, Sorry to hear you are having this issue. Thank you @Passion Fruit for offering a workaround, but of course. We don't have internal servers here at SI and online games are hosted via Steams platform. Do you have any other games in your library? I'd be interested to know if the online functionality is working for you on other games on the Steam platform. We are continuing to monitor issues and see if there is anything we can roll out internally.] Thanks, Connor
  8. Hi @paulmpablo, Sorry to hear you are having this issue. Are you able to access the store and/or join online games yourself? Could you also let me know which operating system you're attempting to play on? Thanks, Connor
  9. Hi all, If you experiencing issues with slow down and your host user is using a Mac, could I please suggest trying to change host user to a windows user and see if this improves performance. To change host user, just send the save to another user (you can upload to the onedrive and send via e-mail). From there, have the new host copy the save into the FM20 save folder; C:\Users\YOUR.USERNAME\Documents\Sports Interactive\Football Manager 2020\games and load the game up. If they are on Mac, the save game folder can be found in Users/YOUR Mac USERNAME/Library/Application Support/Sports Interactive. They should then have the game status screen, where they can take control of the manager profile they were and release control of the host users manager profile. When the original host re-joins they need to tick the box to the right to give them admin rights and allow them to take control of their profile. Let me know if this helps. Thanks, Connor
  10. Hi @Pbrandom, Thanks for supplying your save. We'll take a look and see if we can get the issue to reproduce in-house for future fixes. Unfortunately at this time there are no plans for further fixes to be rolled out for FM20. As the issue seems to only be with the host user, could I suggest to try changing who the host is? To do this, just send the save to another user (you can upload to the onedrive and send via e-mail). From there, have the new host copy the save into the FM20 save folder; C:\Users\YOUR.USERNAME\Documents\Sports Interactive\Football Manager 2020\games and load the game up. If they are on Mac, the save game folder can be found in Users/YOUR Mac USERNAME/Library/Application Support/Sports Interactive. They should then have the game status screen, where they can take control of the manager profile they were and release control of the host users manager profile. When the original host re-joins they need to tick the box to the right to give them admin rights and allow them to take control of their profile. Please let me know if this helps with the issues at all. Thanks, Connor
  11. Hi @FootballManager7, Sorry to hear this. Would you mind uploading your save to the link below so we can investigate this for you? Also please let me know the name of the save https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks, Connor
  12. Hi @Mark Zheng, This is called a divergence. What we would need from you to reproduce in-house is for you to send us your save on the link below just prior to the game and all the changes that were made in the match for the divergence to occur https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Thanks, Connor
  13. Hi @JimmyLeeky, Glad to hear your enjoying your save, but sorry to hear this issue has arisen! Would you mind uploading your save to the link below so we can take a look? https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 We won't be issuing further fixes on this area unfortunately, however, the workaround would be for your friend to add a new manager. I accept this isn't ideal and please accept our apologies for this issue. Thanks, Connor
  14. Hi @cirovarrone94, This may be down to your firewall or any anti-virus software you are running. Are you able to disable these and test to see if it improves? Thanks, Connor
  15. Hi @Deiniol.c, May I ask what Os you are on? Also, please ensure you are launching the game from Steam and not from a desktop shortcut. Thanks, Connor
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