I think this is a big issue and SI need to address it or start to lose some members of the community. The bug reporting is something I gave up on a fair while ago, it might be they work on them but a lack of communication and their 'update system' being so unhelpful puts me off contributing.
In recent years there does seem to be a bit of a culture at SI that isn't quite what it was. I think we have heard a lot from Miles relatively recently about acknowledging mistakes and what they plan to do to rectify them but their actions are what I base my opinions on and I think they obviously have issues whether that is from the top or a disconnect with people below senior management I don't know.
Like in most cases it is wise to also look at what they do and do well but I now view FM features a little bit like one of my other posts, dog s*** on dog s*** and the SI office walking around blindly saying 'what's that smell'! I appreciate they have their own bosses (Sega) to please but if you continue to ram poorly designed and implementable features on a game it starts to erode the really good parts of it. It is like having a finely polished and honed engine then chucking loads of oil on it saying 'well engines need oil right'! They do but the right quality and the right amount!!!!!