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Adam Bell

SI QA Staff
  • Content Count

    714
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About Adam Bell

  • Rank
    QA Testing Team

Favourite Team

  • Favourite Team
    Man Utd/Leicester City

Currently Managing

  • Currently Managing
    Juventus

Recent Profile Visitors

1,705 profile views
  1. Hi @kave Sorry to hear that you are having a problem, could I get your save game so we can have a look at in this in house and see if it reproduces. Steps on how to send us your save file can be found below, once this has been done please let us know the name of the file so we can locate it. Cheers, Adam
  2. Adam Bell

    New aspect ratio required for new iPad Pros

    Hi Guys, Apologies for this I know it's frustrating. Unfortunately the fix was more complicated than expected is still with our dev team. We are regarding this as one of the top issues we want to rectify ASAP so please bear with us and we will update you when we can. Thanks, Adam
  3. You can indeed, if you save your tactic to the cloud on FM 19 Touch PC and then log into your steam account via "Cross-Sync" on your Android device it should be there ready to download. Let me know if there are any problems with this. Cheers, Adam
  4. Adam Bell

    Lagging

    Hi Rocky, Sorry to hear that you are having issues with this but the point you made is exactly it, FM19 Touch is a demanding game and with changes and improvements made each year this becomes harder for older, lower end devices to run it as smoothly (the same goes with computers) We have run the game on the Mini 2/3, which are lower end, and although the performance had dropped we didn't have massive lag issues. I can suggest a few things to help see if this can address a few issues: Make sure no other apps are running in the background so the memory can focus fully on FM19 Touch Seeing if 2D Classic view offers a better match day experience If these things don't help or you are not happy with the outcome then please email help@sega.co.uk and ask for a refund, you will need a proof of purchase/receipt. Apologies again for any inconvenience this has caused, Adam
  5. Adam Bell

    SPFL

    Hi guys, Do you happen to still have a save just before the league split happens? If so could you upload that save to our cloud so we can have a look, steps on how to do this can be found via the link at the bottom of the page. Once you have attached it come back here and let us know the name of the save game file so we can locate it. Cheers, Adam
  6. Adam Bell

    Samsung Tab S3 in match graphics

    Hi @oleg8979 Have got this to reproduce in house so will pass this on and update you if/when we have any info on the matter. Cheers, Adam
  7. Adam Bell

    Samsung Tab S3 in match graphics

    Hi Guys, Looking into this now and this has not occurred, if anyone knows of any specific circumstances in which this reproduces and if you have a screenshot of it so we know exactly what to look out for. Apologies in the late reply but I can assure you we are looking into this and hope we can find a solution. Cheers, Adam
  8. Adam Bell

    Pixel C Issues

    Hi @Chris1301 Apologies I can appreciate how frustrating this is, with the sheer amount of different Android devices available it's difficult to get the full amount of time we would like to test each device. During our time testing the Pixel C the crash did not occur for us whilst running through our checks. What makes it harder is that the crash does seem to be device specific and unfortunately wasn't an issue that might have occurred on a few other devices that would have increased our chances of running into it. I can assure you that we are looking into this and I hope to give you an update sooner. If this is still a problem and you want a refund please email help@sega.co.uk with your proof of purchase/receipt. Apologies again for this, Adam
  9. Adam Bell

    Fm touch 19 black screening on launch

    Hi @samcdisney17 Sorry to hear that you are affected by this, this is something we are investigating as it has been raised in another thread. Will put the link to that thread below and lock this thread so we can keep everything in one place and will provide an update if/when we can. Cheers, Adam
  10. Adam Bell

    Training Screen information

    Hi @Loren1983 Sorry to see that you are having an issue with this. This is not reproducing for us in house so could you please send your save over so we can take a look. Steps on how to do this can be found via the link at the bottom of the page, once this has been done if could you let us know the name of the file so we can locate it. Cheers, Adam
  11. Adam Bell

    'Continue' button labelled incorrectly

    @LazyWhippet After it continued did it then take you to the inbox? This is a new feature this year and if it says Inbox but take you to another panel that would be a bug. Cheers, Adam
  12. Adam Bell

    iPad Pro 11-inch | Screen Optimization

    As mentioned this has been raised in another thread, will update that thread if/when there is an update. Cheers, Adam
  13. Adam Bell

    Cross sync pc to ipad

    Hi @Spenceavfc Looks like FM19 Touch is still 19.1, if you update to 19.1.2 via the App store and try this again and see if this helps? Cheers, Adam
  14. Adam Bell

    Lag FMT - iPad Mini 3

    Hi, Every year the game is upgraded and as a result performance on previous tablets may decrease with new things added and improvements made. So even though last years game ran better it was a less demanding game compared to this year. We have tested this on the Mini 3 and although the performance was lower compared to previous versions we didn't have lag bad enough to deem it a device we cannot support. If closing apps haven't helped with this and if the game is performing worse than you hoped then I can only suggest emailing help@sega.co.uk (with your proof of purchase) to ask for a refund. Again apologies for any inconvenience this has caused, Adam
  15. Adam Bell

    Lag FMT - iPad Mini 3

    Hi @bmatos99 Apologies for not getting back to you sooner on this, unfortunately the iPad Mini 3 is towards the lower end of our supported devices so performance is not the same has higher end devices. What part of the game is particularly bad is it noticeably worse in match or is it bad out of a match as well? Have you tried the 2D match engine, how is that looking? Suggestions we have for helping the device perform to it's max is to make sure no apps are running in the background. If there any that are not needed at that moment make sure that you close them all so that the memory is focused on FM19 Touch. Thanks, Adam
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