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Adam Bell

SI QA Staff
  • Content Count

    680
  • Joined

  • Last visited

About Adam Bell

  • Rank
    QA Testing Team

Favourite Team

  • Favourite Team
    Man Utd/Leicester City

Currently Managing

  • Currently Managing
    Juventus

Recent Profile Visitors

1,619 profile views
  1. Hi Oleg, Apologies for the delay in responding, as you said it's very busy at the moment. This issue is known and with our dev team, thank you for highlighting this and we are looking into it Cheers, Adam
  2. Adam Bell

    I can't change league division

    Hi, Apologies for the delay in replying. What leagues did you start the game with? Cheers, Adam
  3. Adam Bell

    Club Logos don't happear

    Hi, Apologies for the delay in replying, has this always been an issue since you first played the game? Cheers, Adam
  4. Adam Bell

    Cannot connect to game center

    Does this pop up come up repeatedly or does it stop after dismissing it first time?
  5. Hi, Thanks for reporting this issue, we shall look into this and see how this issue occurred. Cheers, Adam
  6. Adam Bell

    Can not restore purchases!!

    Hi @Craig10 Apologies for the delay in replying, is this still an issue for you? Cheers, Adam
  7. Hi @OlleDemens Apologies for the delay, this is a limitation due to being on tablet and the memory usage required. Cheers, Adam
  8. Adam Bell

    Cannot choose penalty takers

    Awesome, thanks for letting us know that it worked! Cheers
  9. Adam Bell

    Cannot choose penalty takers

    Hi @caldwelp Did you try and drag the players by their name as this won't work? You can only drag via the player position box to the left of the players name. Hope this helps Cheers, Adam
  10. Adam Bell

    Game keeps freezing again

    Hi @The_Damaja Thanks for the info we will have a look at this and see if we can get it to reproduce. Just a few more bits of info needed, how often would you say this occurs every match or every few matches? Also are you player on the Air 1 or 2 just so we are using the right device. Thanks, Adam
  11. Adam Bell

    Game keeps freezing again

    Hi @The_Damaja Sorry to hear that you are having this issue, could you tell me who you are in charge of and what nations/leagues you have loaded and I will have a look at this in house. Is there anything that might cause this freeze like a changing of player or tactic? Cheers, Adam
  12. Adam Bell

    Keeps closing down

    Hi @Alexs1995, Apologies that you are seeing this issue. This is an extremely rare problem that we have not been able to reproduce in house and has only been reported by users a couple of times. The only way that we have seen to fix this is to factory reset your device, which you mentioned you had tried but it only works if you don't restore through iCloud. If you do not wish to do that then please email help@sega.co.uk to request a refund and provide your proof of pruchase. Thanks, Adam
  13. Adam Bell

    Black screen

    Hi, Unfortunately your device is not supported by us, full list of devices can be found here. To request a refund please contact help@sega.com with your proof of purchase Apologies for any inconvenience, Adam
  14. Hi Woccy, Sorry for the late reply, after selecting see a specialist would that information not be displayed if you tapped on the 'Inj' icon? Cheers, Adam
  15. Adam Bell

    Manager History dissapeared

    Hi Craig Thanks for raising this, this issue is known about and with the dev team. Cheers, Adam
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