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Adam Bell

SI Staff
  • Content Count

    765
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About Adam Bell

  • Rank
    Sports Interactive

Favourite Team

  • Favourite Team
    Man Utd/Leicester City

Currently Managing

  • Currently Managing
    Juventus

Recent Profile Visitors

1,990 profile views
  1. Hi @JPKR Thanks for raising this issue, have checked this on iPadOS 13 in house and the issue reproduces and is now with our Dev team. Will update you if/when there is any info to report Cheers, Adam
  2. Hi, That does seem odd, have you got a save before this game still? If so could you try and replay the match and see if it occurs again? Cheers, Adam
  3. Hi, Sorry to hear that you are having an issue, could I get your model number of your tablet please? This can be found in Setting -> About device/tablet Cheers, Adam
  4. Hi, Thanks for getting back to us, this is something we will keep and eye on and try to reproduce. If this does occur for you again let us know as soon as and we can try and get some files off you to look at it in house. Cheers, Adam
  5. Hi @steam just is Thanks for reporting this issue, that does sound rather odd. Have you had any other instances of this bug when playing through? Cheers, Adam
  6. Hi, It's a mixture of it all, we want to keep file sizes as small as possible but also loading previous data can take a while and with lower end devices this can cause problems. With your other threads I have moved them to the Match Engine forums as tablet uses the same match engine as full FM (if you go to your profile you should still be able to see what posts you have added) Cheers, Adam
  7. Hi, Thanks for getting in touch about this. This does seem a little off so would like to investigate this further. Could you send us your save game so we can look at this in house. (Steps on how to do this can be found below, once you have attached save let us know the name of the file so I can locate it) I don't suppose you still have the save games of when you first sold the player? If you do please attach them as well. Cheers, Adam
  8. Hi, This is an issue we are aware of and is currently with our dev team to look at. Cheers, Adam
  9. Hi, Thanks for raising this issue. This is a bug we are aware of and is with our dev team. Cheers, Adam
  10. Hi, This is due to memory restrictions we have on tablet, because of this we only store data for the current season anything before that is wiped clean. Hope this answers your question, Cheers, Adam
  11. Hi @ThePompeyMan Sorry to hear that you have been affected by this as well. I can assure you that it is not the case that our developers cannot be bothered, this is an unfortunate rare bug which has never reproduced in house for us. That is why any and all information you can provide for us to try and narrow this down will help us immensely. There are a few common trends that we have identified so if you could confirm what happened for you when this crash occurred. When completing the purchase can you remember if you were taken away from the game to enter a card security number or taken away to log into PayPal? Could you also let us know the model of iPad you own. I appreciate that factory resetting your iPad is not ideal but as that is the only work-a-round we have that is our suggestion if you wish to continue playing the game. Of course you can apply for a refund by emailing help@sega.co.uk with your proof of purchase and explain the situation. Cheers, Adam
  12. Hi @Pbtz Sorry to hear that you are having a problem with this. Can you tell me exactly what happened whilst you were purchasing the item (were you asked to enter your card security number for example) and when the crash occurred firs time? Cheers, Adam
  13. Hi, Sorry nothing has been addressed for this as this has not occurred on our Pixel C yet. Could I get more info on your setup and see if we can try and recreate it our side. OS being used on your device Is FMT up to date (19.3.4) Currently, how many matches on average can you play before it crashes If it crashes and the recovery save is loaded does the match then complete Was the crash happening at the same point in every game or does it seem inconsistent All info will be much appreciated Cheers, Adam
  14. Hi, Thanks for raising this issue, how often has this occurred for you? Cheers, Adam
  15. Hi, Thanks for raising this issue, this is known and is currently with our Dev Team to review. Cheers, Adam
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