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Connor

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Posts posted by Connor

    Crash - In Game v 20.1.4

    in Crashes & Technical Issues

    Posted

    Hi All

    Starting my own thread as have had two crash dumps, post updating to v 20.1.4

    I have deleted preferences and cleared cache and reverted to using an original skin, so will see how I go.

    Out of interest, I have the dump files which I will upload, but am unsure how to open these myself? (in terms of what app) - perhaps this does not matter and I just need to upload and SI can take it from there?

    Many thanks

    0

    Football Manager 2020 Feedback Thread

    in Football Manager General Discussion

    Posted · Edited by Connor
    additional info added

    6 minutes ago, forameuss said:

    I'm not missing any point.  You want updates and ETAs.  I explained why that is either pointless or just not possible.  Explained it from a position of actually knowing what I'm talking about too, from being in that very position.  

    And again, if you have any issues, feel free to report them.  Otherwise...well, what I said.

    Your position of "actually knowing" what  you are talking about, sounds like you maybe are the guy that fixes issues, rather than a user experience. 

    So in this scenario you would be SI and I ( would be the user) - this a consumer situation (as post sale) and that's probably why given the issue, my experience in customer relations, would be a useful opinion to consider, as well as yours also

    I don't need to report any of your posts as I can challenge your points respectfully, as like your own opinions, other opinions need to be respected also (as long as they are made in a constructive way)

    1

    Football Manager 2020 Feedback Thread

    in Football Manager General Discussion

    Posted · Edited by Connor
    additional info added

    15 minutes ago, forameuss said:

    I didn't misinterpret anything.  There is no timescale for expected resolution, at least not a public one, and there never will be.  If they gave one, and it slipped, they'd look stupid, hence why you never give one.  Trust me, I deal with this every day.  And I also deal with the people who are desperate to get on a call while you're trying to fix something, to constantly ask you when it's going to be fixed, and distract you from, you know, actually fixing it.  It doesn't matter how long you've been a customer for.

    You think my tone's poor, go report the post and see how you go.  Otherwise, try a thicker skin.

    Your missing the point entirely, perception is king for customer retention. My concern is that it could be seen as not being transparent on social media to loyal customers, when they are still plugging the game and saying start careers etc

    in addition a thicker skin is not required and saying stuff like that, isn't helpful (and to be honest just comes across like you can't stand being challenged politely. I know it can be frustrating everyone complaining, but you need to differentiate your tone, between those people shouting without being constructive and someone who has been a fan for many years of SI and is offering a constructive suggestion)

    Unfortunately, your tone could prevent some people from voicing their opinion, which we don't want and nor do SI

    4

    Football Manager 2020 Feedback Thread

    in Football Manager General Discussion

    Posted

    1 minute ago, forameuss said:

    Would you rather they actually went ahead and fixed it, or would you rather get constant "we're looking to fix it" updates?  

    They're not going to go into the detail of what's wrong, as that is a combination of being at such a level that it would be over most heads, or within their own intellectual property, so your update is going to be essentially a puff piece.  What's the point in that?  Are you really that needy that you need to be updated every two minutes until they fix it?

    They're working on it, and when it's ready to be released, and tested sufficiently, it likely will be released.

    I believe you have misinterpreted what I have said purposely to try and make a point 

    It was just a suggestion to be honest, for a simple concise update given a timescale of expected resolution (I didn't suggest every 2 mins, nor am I being needy)

    I think as a customer and forum member of SI (of nearly 20 years) who has bought the game, around a month or so ago, that it was a reasonable constructive suggestion, having seen the multiple unconstructive forum posts on it.

    However, I would suggest you review your own tone as that is most definitelty not constructive

    3
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    Football Manager 2020 Feedback Thread

    in Football Manager General Discussion

    Posted

    I understand there was a meeting where the attribute issue was to be discussed within SI at 10.30.

    Just a suggestion...

    Given the situation, I think it might be helpful for SI to provide an update once known after that meeting, on how long timescale wise, they expect to take to provide a fix for this issue.

    I think that's a reasonable request, in the interests of transparency, especially when I am seeing multiple social networks plugging and communicating, the release of the game.

    Often from a customer service point of you, how the issue is handled and updates communicated, is how a consumer remembers the experience (as much as the issue itself)

    9

    Football Manager 2020 Pre-Release Beta *Official* Feedback Thread

    in Football Manager General Discussion

    Posted

    3 hours ago, Connor said:

    Hi All

    Does anyone know if the Club Vision issue is now fixed, only asking as due to the apparent vastly improved match engine, I am considering starting my long term career.

    Obviously the club vision issue that has been mentioned, if not fixed yet, may impact any long term game?

    Just not sure whether to start or wait until Tuesday?

    Many thanks

    Anyone know about this?... many thanks

    0

    New Laptop/PC Advice -Please Read the Opening Post

    in Football Manager General Discussion

    Posted · Edited by Connor
    additional info added

    I have bought the HP Pavilion Gaming £560 model you listed about a month ago.

    In terms of bang for your buck, specifically for FM, I do not believe you can get any better and thats after testing around 10+ laptops, specifically for FM (and sending the rest back within the first 14 days as just was not happy)

    Money was no object for me so the ones I tested ranged from around 500 to 1500 GBP and that HP is the quietest running and just ticks all the boxes for FM, in my opinion... it's the ultimate value for money option for me and the sweetspot for my "three P's" performance/portability/price

    I had been looking for the perfect machine for me, for over a year and I settled on that one.

    I am ridiculously picky! 

     

     

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