I still cant get the game to launch from Steam and support are so slow responding, would really appreciate some help!
I am playing on a new custom built PC Ryzen 5 5600X, Asus Prime B450M-A II, 2 X 8GB Corsair Vengeance 3000MHz DDR4, Crucial P2 SSD 500GB, Zotac Gaming 3060.
The PC launches and runs FM12, FM21 Touch, Call of Duty no problems however when I try to launch FM23 it comes up synchronizing cloud and says launching on the left then changes to running before stopping with the green play icon coming back up on the game screen.
These are the steps that support have taken me through so far:-
Sent DXDIAG & Belarc reports
Shut down PC, unplug second monitor and restart computer using single monitor
Uninstall graphic card drivers including assosciated software and re-install
Uninstall & re-install game from Steam (I also went as far as uninstalling Steam aswell)
Move all folders from C:\Users\Your Username\AppData\Local\Sports Interactive\Football Manager 2023 in to a backup folder created on desktop (the only folder that was in here was a cloud folder, as soon as I tried to relaunch following this step it just recreates this folder)
They then moved on to something about a Ondrive folder providing a link https://support.sega.com/hc/en-gb/articles/9996916052369-How-to-change-the-Football-Manager-s-Sports-Interactive-folder-location-in-my-computer-#text, I cant follow the first step as the game wont launch to go in to the game menus and I have tried changing the set launch options in Steam but not sure if I have done it right?
Thats as far as I have got with support.
I am on a work PC on a network and have tried installing steam and FM23 on another desktop on the network with no problems, game launches all ok and it is a really basic desktop PC, I would say that rules out any network or anti virus issues? (I have also had my IT company add steam to the exceptions on the AV)
I would really appreciate any help!