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Showing content with the highest reputation since 22/09/20 in FAQs

  1. To upload files to us, please use the SI Cloud Service. You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system. Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent.
    3 points
  2. If you receive this message at any point when playing or attempting to launch Football Manager 2020 this will be due to an issue with your graphics card. What we would first recommend is checking your system against Football Manager 2020’s minimum specifications. If your system meets these, we would recommend Uninstalling and Reinstalling your Graphics Card drivers. Please make sure to UNINSTALL your current graphics card drivers before installing your new ones. Once you’ve tried the above, we would suggest running the game again. For people with Intel GPUs If you have an Intel processor which is low spec (for instance like a Intel Celeron/Pentium Nxxx series with below 2.2Ghz), your system is below minimum specifications. We're investigating to see if we can get these weak machines to run the game. In the meantime if you try and launch the game with the following instructions, you may find it can run: - Open Steam and access your Games Library - Right-click on Football Manager 2020 -> Properties -> General -> Set Launch Options - Type this in the box: --config very_low - Click on OK, close the window and launch FM20 through Steam If you still encounter an issue, make sure to create your OWN thread on our tech forums and post your DxDiag. For people with NVIDIA GPUs If you have a NVIDIA graphics card, you will also find a GPU dump file in your crash dumps folder called GPU_Info_[version].gpudump, please when you create your thread attach the file. You can find this file in the following location - C:\Users\Your Windows Username\Documents\Sports Interactive\Football Manager 2020\crash dumps We would also recommend if you’ve encountered this issue, being cautious about leaving the game up and running for a significant amount of time without interacting with it. Likewise, when putting your system into sleep or hibernation. For all Laptop Users We've found in some instances that the latest versions of GPU drivers from AMD/Nvidia and Intel can on some occasions cause this issue to occur. What we would recommend if you're getting a DXGI issue frequently, is to uninstall both your AMD/Nvidia and Intel graphics card drivers and get the graphics card drivers listed on your manufacturers website. So if you have a Dell laptop, whatever VGA drivers are listed on their website for your make and model. Likewise for all other makes (Lenovo, Toshiba, HP etc). If you continue to have issues despite making sure your drivers are up to date or those listed by your system manufacturer, please contact our Support Team for further troubleshooting guidance.
    1 point
  3. First of all make sure the game is closed before you proceed. For Windows 7: - Click ‘Start’ - Select ‘Computer’ - From the header, select ‘Organize’ dropdown - Select ‘Folder and Search Options’ - Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected - Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2020 - Delete the Preferences and/or Cache folder For Windows 8.1 and Windows 10: - Click ‘File Explorer’ from within the taskbar (or click ‘Desktop/Start’ then type in ‘File Explorer’) - On the header click ‘View’ and make sure above ‘Show/hide’ that ‘Hidden Items’ is ticked - Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2020 - Delete the Preferences and/or Cache folder Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting these folders, they will be regenerated when you launch the game. The next time you launch the game remember to change any preferences you wish to have changed (such as auto saves, sound level or game display mode).
    1 point
  4. You can create your own scout assignments if you have the Scouting Responsibility assigned to yourself. You can assign this responsibility via the Scouting Centre by using the Scouting Responsibility panel or via the Staff Responsibilities screen under the ‘Set assignments for scouting team’ option. Once you have the responsibility, you’ll need to navigate to the Assignments page from where you can select the ‘Create New Assignment’ option. This will bring up the ‘Create New Assignment’ dialog from here you can select the position you wish to create an assignment for via the tactics pitch. You can create an assignment for competition, nation, region, continent via the Scope dropdown in the top right hand corner of the dialog.
    1 point
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