save game required Player keep Unhappy even after the promise is fulfilled

[saintrainhard]

This is the player 

 

This is the promise

 

 

Already try to ask another team leader to talk to him but can't change his unhappiness

 

 

[Abdullah Patel]

Please can you upload a save from either before the unhappiness or before the promise is fulfilled here and let us know the name, if you don't have either please upload the earliest save with the issue that you have: https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support#text