PJ Bluenose 4 Ever Posted February 23, 2021 Share Posted February 23, 2021 Hi, I have noticed that having downloaded the winter FM21 update that the search bar is taking much longer to find the results. It was more or less instant before but it is now taking around 6-7 seconds to find the results. Any ideas? Any help is much appreciated. Link to post Share on other sites More sharing options...
Al Bundy Posted February 23, 2021 Share Posted February 23, 2021 Custom skins or logos? Try clearing cache. Or exit to Windows and reload. 1 Link to post Share on other sites More sharing options...
PJ Bluenose 4 Ever Posted February 23, 2021 Author Share Posted February 23, 2021 (edited) I have tried the following but they haven't worked: Deleted the custom skin and all other graphics Deleted cache and preferences folder Uninstalled and re-installed the game Edited February 23, 2021 by PJ Bluenose 4 Ever Link to post Share on other sites More sharing options...
jackblenkiron Posted February 23, 2021 Share Posted February 23, 2021 I’m experiencing this too. No custom skin either Link to post Share on other sites More sharing options...
Al Bundy Posted February 23, 2021 Share Posted February 23, 2021 Try changing hardware acceleration in graphics - preferences. I remember this problem in FM 2017 or something. Link to post Share on other sites More sharing options...
PJ Bluenose 4 Ever Posted February 24, 2021 Author Share Posted February 24, 2021 Thank you for your help but unfortunately I can't find that within preferences, I have looked on the internet but that option is not available on my laptop. Link to post Share on other sites More sharing options...
DoubleR Posted February 24, 2021 Share Posted February 24, 2021 (edited) Came here to say I am noticing the same issue.. every search feels like is just a little bit of lag before the search options actually show up. This was not the case on the previous version of the game where everything was instant. Because you search so much in this game its really annoying that you feel like there is a delay with everything you do! As stated above there sadly isnt a "hardware acceleration" option to play with to try and fix it. Edited February 24, 2021 by DoubleR 3 Link to post Share on other sites More sharing options...
lugui Posted February 24, 2021 Share Posted February 24, 2021 (edited) I am experiencing the same issue. Have tried all the reload and clear cache things already. Results take a good 4-5 seconds so the bar can even understand and suggest something.Had my game updated earlier today and started noticing this. Edited February 24, 2021 by lugui 3 Link to post Share on other sites More sharing options...
Sport Lacost Posted February 25, 2021 Share Posted February 25, 2021 I’m experiencing the same issue here too! Link to post Share on other sites More sharing options...
SI Staff Tony Garvey Posted February 25, 2021 SI Staff Share Posted February 25, 2021 Hey guys Sorry about this, seems a new one - is it only since our newest update? A few have you have tried it but for reference in-game lag and such is often sorted by clearing the cache out - follow these instructions as they're thorough and have the best chance of helpinghttps://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-remove-my-Preferences-and-or-Caches-Folder Would also be useful if someone can provide their save, just reply letting me know the savename:https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support#text Link to post Share on other sites More sharing options...
DoubleR Posted February 25, 2021 Share Posted February 25, 2021 58 minutes ago, Tony Garvey said: Hey guys Sorry about this, seems a new one - is it only since our newest update? A few have you have tried it but for reference in-game lag and such is often sorted by clearing the cache out - follow these instructions as they're thorough and have the best chance of helpinghttps://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-remove-my-Preferences-and-or-Caches-Folder Would also be useful if someone can provide their save, just reply letting me know the savename:https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support#text Yes since the last update and I myself have tried clearing the cache as well as some other people in this threat it seems. So sadly that doesn’t seem to solve it ! Link to post Share on other sites More sharing options...
SI Staff Tony Garvey Posted February 25, 2021 SI Staff Share Posted February 25, 2021 1 hour ago, DoubleR said: Yes since the last update and I myself have tried clearing the cache as well as some other people in this threat it seems. So sadly that doesn’t seem to solve it ! Cheers, You running any custom stuff at all? Link to post Share on other sites More sharing options...
DoubleR Posted February 25, 2021 Share Posted February 25, 2021 3 hours ago, Tony Garvey said: Cheers, You running any custom stuff at all? I am, but only a logo/face pack. but I see that @jackblenkirondoesnt have a custom skin. 1 Link to post Share on other sites More sharing options...
skalpfm Posted February 25, 2021 Share Posted February 25, 2021 (edited) Hi, same here, its very annoying, notice I use the default fm skin Edited February 25, 2021 by skalpfm Link to post Share on other sites More sharing options...
skalpfm Posted February 25, 2021 Share Posted February 25, 2021 2021.02.25-22.00.mp4 1 Link to post Share on other sites More sharing options...
DoubleR Posted February 26, 2021 Share Posted February 26, 2021 11 hours ago, skalpfm said: 2021.02.25-22.00.mp4 7.5 MB · 0 downloads Exactly my problem! Could you upload the save ?? Link to post Share on other sites More sharing options...
skalpfm Posted February 26, 2021 Share Posted February 26, 2021 yes the file .fm you mean ? It does the same with any save anyway. But the thing is that's 60MB I don't know how to upload it Link to post Share on other sites More sharing options...
skalpfm Posted February 26, 2021 Share Posted February 26, 2021 https://mega.nz/file/Yg43UIRS#RwTRU0YMbRjZqTQADoqpmharnl3tGRwNHe3iWnZY_3c Here is the link to download my arsenal save Link to post Share on other sites More sharing options...
lugui Posted February 26, 2021 Share Posted February 26, 2021 Indeed, exactly what Im facing here too, thanks for the video @skalpfm. Please, in a more proactive way, is this issue something thats being investigated by the team? Any feedback on that, please? Thanks in advance! Link to post Share on other sites More sharing options...
skalpfm Posted February 26, 2021 Share Posted February 26, 2021 yes please, @Tony Garvey seemed to care. Would like to know if there is an investigation on that issue Link to post Share on other sites More sharing options...
SI Staff Tony Garvey Posted February 26, 2021 SI Staff Share Posted February 26, 2021 3 hours ago, skalpfm said: https://mega.nz/file/Yg43UIRS#RwTRU0YMbRjZqTQADoqpmharnl3tGRwNHe3iWnZY_3c Here is the link to download my arsenal save Cheers for this Don't think it would be a save issue anyway, but this didn't show it for me. Happy to look at others anyway Does it happen on new saves? Appreciate some have tried these steps but resetting FM in full is always going to be worth a try:Uninstall Delete cache and prefs folders (links in my above post) Reboot! Reinstall FM No custom anything & run the game What typically causes this and such like it? - Database size - probably the biggest indicator of this is amount of players. Would be handy to know this for those affected - Custom leagues specifically - anything that's been through the editor is in a nutshell the first thing I'd rule out - Machine itself. Honestly, it would be interesting to know if rebooting, open nothing else then going straight into FM makes any difference. I definitely recommend following this in full, I would not be surprised if it's antivirus tbh:https://support.sega.co.uk/hc/en-gb/articles/360005532177-The-game-appears-slow-when-I-m-clicking-between-screens Anyway I am having internal conversations about it too. Further information of course welcome - I'd actually love to see this happen on my own machine! Worth raising to tech support too because that's additional one-on-one support: click to raise a Support Ticket 1 Link to post Share on other sites More sharing options...
skalpfm Posted February 26, 2021 Share Posted February 26, 2021 2 hours ago, Tony Garvey said: Cheers for this Don't think it would be a save issue anyway, but this didn't show it for me. Happy to look at others anyway Does it happen on new saves? Appreciate some have tried these steps but resetting FM in full is always going to be worth a try:Uninstall Delete cache and prefs folders (links in my above post) Reboot! Reinstall FM No custom anything & run the game What typically causes this and such like it? - Database size - probably the biggest indicator of this is amount of players. Would be handy to know this for those affected - Custom leagues specifically - anything that's been through the editor is in a nutshell the first thing I'd rule out - Machine itself. Honestly, it would be interesting to know if rebooting, open nothing else then going straight into FM makes any difference. I definitely recommend following this in full, I would not be surprised if it's antivirus tbh:https://support.sega.co.uk/hc/en-gb/articles/360005532177-The-game-appears-slow-when-I-m-clicking-between-screens Anyway I am having internal conversations about it too. Further information of course welcome - I'd actually love to see this happen on my own machine! Worth raising to tech support too because that's additional one-on-one support: click to raise a Support Ticket Thank you i'll try to follow the steps you recommend Link to post Share on other sites More sharing options...
skalpfm Posted February 26, 2021 Share Posted February 26, 2021 I don't have the folder cache / preferences is it normal ? Link to post Share on other sites More sharing options...
skalpfm Posted February 26, 2021 Share Posted February 26, 2021 So, I tried deleting extras files of databases, uninstalled the game and checked the files in Steam, reinstalled the game and it's not working any better @Tony Garvey Link to post Share on other sites More sharing options...
DoubleR Posted February 27, 2021 Share Posted February 27, 2021 7 hours ago, Tony Garvey said: Cheers for this Don't think it would be a save issue anyway, but this didn't show it for me. Happy to look at others anyway Does it happen on new saves? Appreciate some have tried these steps but resetting FM in full is always going to be worth a try:Uninstall Delete cache and prefs folders (links in my above post) Reboot! Reinstall FM No custom anything & run the game What typically causes this and such like it? - Database size - probably the biggest indicator of this is amount of players. Would be handy to know this for those affected - Custom leagues specifically - anything that's been through the editor is in a nutshell the first thing I'd rule out - Machine itself. Honestly, it would be interesting to know if rebooting, open nothing else then going straight into FM makes any difference. I definitely recommend following this in full, I would not be surprised if it's antivirus tbh:https://support.sega.co.uk/hc/en-gb/articles/360005532177-The-game-appears-slow-when-I-m-clicking-between-screens Anyway I am having internal conversations about it too. Further information of course welcome - I'd actually love to see this happen on my own machine! Worth raising to tech support too because that's additional one-on-one support: click to raise a Support Ticket It’s happening on my current save which was started on the previous patch. I have a “standard” large database and my game speed is stated as 2 stars. I’ll try to reinstall the game and see if that works Seeing you didn’t have the problem with the shared save I guess it has to be something game / install related Link to post Share on other sites More sharing options...
skalpfm Posted February 27, 2021 Share Posted February 27, 2021 Are you guys playing on laptop ? It's my case. Link to post Share on other sites More sharing options...
DoubleR Posted February 27, 2021 Share Posted February 27, 2021 10 minutes ago, skalpfm said: Are you guys playing on laptop ? It's my case. Nope.... Link to post Share on other sites More sharing options...
skalpfm Posted February 27, 2021 Share Posted February 27, 2021 ... too bad I also tried to erase all extra files and database but there is still this searching ping Link to post Share on other sites More sharing options...
lugui Posted February 27, 2021 Share Posted February 27, 2021 I am playing on a laptop. I also deleted my custom files and had a fresh install, still getting the issue. 2 Link to post Share on other sites More sharing options...
skalpfm Posted March 2, 2021 Share Posted March 2, 2021 Hi @Tony Garvey nothing else ? do we have a chance to fix the issue for fm21 ? Link to post Share on other sites More sharing options...
mfjin Posted March 5, 2021 Share Posted March 5, 2021 Getting this same exact issue on an existing save since the latest update. Link to post Share on other sites More sharing options...
SI Staff Tony Garvey Posted March 5, 2021 SI Staff Share Posted March 5, 2021 On 02/03/2021 at 14:47, skalpfm said: Hi @Tony Garvey nothing else ? do we have a chance to fix the issue for fm21 ? It does not reoccur internally I'm afraid.. If you have tried everything I delineated in my previous post, it rules out FM basically I strongly recommend contacting our tech support - click here to create a Support Ticket. They will pick up the issue from here on an individual basis, thanks all! Link to post Share on other sites More sharing options...
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