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My Galaxy S20 FE updated its operating system this morning(Android 11) and now when I click on app it loads to home screen and then I can't press anything!

Screen totally unresponsive.

All my other apps etc all work fine.

 

Are you aware of this issue?

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Can you fully reboot your device (ie. power it down and then turn it on again, not just turning the screen off) and let me know if this sorts out the issue please.

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Same problem at my Phone which is Samsung s20 FE. the area I touch and the area perceived are not the same. For example i touch the store menu but it detects that i touch the settings menu. Reboot is solution Just first time. when i close and reopen the game the problem occurs again

Edited by muakco
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1 hour ago, peddz said:

Issue still there I'm afraid!

Must be a conflict between something in update and game.

We'll try and track it down - to help us do you have an unusual software or keyboard helpers or similar installed?

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Hi guys, exact same issue for me. Samsung 20FE can't do anything since the android update. It loads but cannot select anything.

This is the same for FMM20 and 21.

Please fix.

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To confirm what you've probably already ascertained - we are looking into this and will release a hot-fix addressing it as soon as we've worked out the cause and a solution, sorry for any inconvenience.

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On 13/01/2021 at 15:45, Marc Vaughan said:

To confirm what you've probably already ascertained - we are looking into this and will release a hot-fix addressing it as soon as we've worked out the cause and a solution, sorry for any inconvenience.

Has this been fixed yet

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This is the current work around we have for this issue, unfortunately it may not work for all user.

 

For non-FE users we advise the following (the below settings are all in the phone display settings)

Display mode: FHD

Navigation bar setting: Buttons

In Full Screen Apps - set FM21 Mobile to ON

 

For FE users:

you can try the following

Navigation bar setting: Buttons

In Full Screen Apps - set FM21 Mobile to ON.

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