peddz Posted January 5, 2021 Share Posted January 5, 2021 My Galaxy S20 FE updated its operating system this morning(Android 11) and now when I click on app it loads to home screen and then I can't press anything! Screen totally unresponsive. All my other apps etc all work fine. Are you aware of this issue? Link to post Share on other sites More sharing options...
SI Staff Marc Vaughan Posted January 5, 2021 SI Staff Share Posted January 5, 2021 Can you fully reboot your device (ie. power it down and then turn it on again, not just turning the screen off) and let me know if this sorts out the issue please. Link to post Share on other sites More sharing options...
muakco Posted January 5, 2021 Share Posted January 5, 2021 (edited) Same problem at my Phone which is Samsung s20 FE. the area I touch and the area perceived are not the same. For example i touch the store menu but it detects that i touch the settings menu. Reboot is solution Just first time. when i close and reopen the game the problem occurs again Edited January 5, 2021 by muakco Link to post Share on other sites More sharing options...
peddz Posted January 5, 2021 Author Share Posted January 5, 2021 Issue still there I'm afraid! Must be a conflict between something in update and game. Link to post Share on other sites More sharing options...
SI Staff Marc Vaughan Posted January 5, 2021 SI Staff Share Posted January 5, 2021 1 hour ago, peddz said: Issue still there I'm afraid! Must be a conflict between something in update and game. We'll try and track it down - to help us do you have an unusual software or keyboard helpers or similar installed? Link to post Share on other sites More sharing options...
Jman41 Posted January 8, 2021 Share Posted January 8, 2021 Hi guys, exact same issue for me. Samsung 20FE can't do anything since the android update. It loads but cannot select anything. This is the same for FMM20 and 21. Please fix. Link to post Share on other sites More sharing options...
Betts92x Posted January 9, 2021 Share Posted January 9, 2021 Same here galaxy s20 fe 1 Link to post Share on other sites More sharing options...
Rafael2good Posted January 9, 2021 Share Posted January 9, 2021 Same here same phone after the update. Link to post Share on other sites More sharing options...
ShawChamp Posted January 12, 2021 Share Posted January 12, 2021 I got the same touch error problem on S10 lite Android 11. 10000000_240786907605250_1799727193641313168_n.mp4 Link to post Share on other sites More sharing options...
SI Staff Marc Vaughan Posted January 13, 2021 SI Staff Share Posted January 13, 2021 To confirm what you've probably already ascertained - we are looking into this and will release a hot-fix addressing it as soon as we've worked out the cause and a solution, sorry for any inconvenience. Link to post Share on other sites More sharing options...
Ian1618 Posted January 14, 2021 Share Posted January 14, 2021 On 13/01/2021 at 15:45, Marc Vaughan said: To confirm what you've probably already ascertained - we are looking into this and will release a hot-fix addressing it as soon as we've worked out the cause and a solution, sorry for any inconvenience. Has this been fixed yet 1 Link to post Share on other sites More sharing options...
peddz Posted January 14, 2021 Author Share Posted January 14, 2021 10 minutes ago, Ian1618 said: Has this been fixed yet Anybody have a work around for time being?? Link to post Share on other sites More sharing options...
SI Staff James Akintayo Posted January 15, 2021 SI Staff Share Posted January 15, 2021 This is the current work around we have for this issue, unfortunately it may not work for all user. For non-FE users we advise the following (the below settings are all in the phone display settings) Display mode: FHD Navigation bar setting: Buttons In Full Screen Apps - set FM21 Mobile to ON For FE users: you can try the following Navigation bar setting: Buttons In Full Screen Apps - set FM21 Mobile to ON. Link to post Share on other sites More sharing options...
Ian1618 Posted January 16, 2021 Share Posted January 16, 2021 Still don't work. It was working before the last update. Link to post Share on other sites More sharing options...
muakco Posted January 20, 2021 Share Posted January 20, 2021 I have s20 FE, bar setting is buttons and full screen setting is ON but still i can't play FM21 Mobile. Need uptade for this issue. I tried every setting for playing FM but it cant play Link to post Share on other sites More sharing options...
SI Staff Ben Voisey Posted January 21, 2021 SI Staff Share Posted January 21, 2021 Hi there is an update available please can you let us no if this has resolved the issue Thanks Link to post Share on other sites More sharing options...
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