mickyt11 Posted December 7, 2020 Share Posted December 7, 2020 Im not sure if this is just me, but installed the game and noticed my eyes started hurting, when i looked the text and graphics on the game look really blurry? I have sensitive eyes so cannot use the game, so tempted to get my money back. Is there a workaround for this? Link to post Share on other sites More sharing options...
kingjericho Posted December 8, 2020 Share Posted December 8, 2020 Same issue here. Link to post Share on other sites More sharing options...
mickyt11 Posted December 8, 2020 Author Share Posted December 8, 2020 Good to know it isnt just me. Ive returrned the game and got a refund, its unacceptable. Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 11, 2020 Share Posted December 11, 2020 Hi, Apologies for the delayed response. Have you tried changing the resolution and zoom preferences? This may alleviate the blurriness you are experiencing. Apologies again, Harrison Link to post Share on other sites More sharing options...
Bobbin Posted December 12, 2020 Share Posted December 12, 2020 I’m having difficulty because the text is much smaller and am getting eye strain. I use an iPad Pro , I’ve tried to change the resolution but got nowhere. As it is I’m unable to play because of this issue. I downloaded it so can’t get money back. Any ideas? Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 15, 2020 Share Posted December 15, 2020 Hi @Bobbin, I'm going to move this thread to the iOS/Android section for some more feedback for you. Have you tried emailing help@sega.co.uk with proof of purchase for a refund? Apologies again, Harrison Link to post Share on other sites More sharing options...
Markx3 Posted December 16, 2020 Share Posted December 16, 2020 I don't see the text as blurry, but my eyes do hurt after playing this game (on 2017 ipad) Would be interested if anyone has any ideas to try to reduce the eye strain - I've tried to reduce the brightness. Link to post Share on other sites More sharing options...
mickyt11 Posted December 17, 2020 Author Share Posted December 17, 2020 On 11/12/2020 at 13:10, Harrison Modeste said: Hi, Apologies for the delayed response. Have you tried changing the resolution and zoom preferences? This may alleviate the blurriness you are experiencing. Apologies again, Harrison Sorry I was playing it from my laptop i did that but it didnt work, so thats not a workaround. I have eye sensitivity issues and i was experiencing headaches. Its clearly a bug as confirmed by someone from your team. Not paying for something which is causing my issues so ive gone back to last years version and got my money back. Im not having a go at all but this is unacceptable. I get you prioritise updates with the full version but that version and the mobile one got updates soon. It isn't just me who has noticed this so not sure why it wasn't picked up by SI before release. Again thanks for the update and sorry for the rant i just dont feel like paying for a product which at the moment is below standard. Hugely dissappointed. Link to post Share on other sites More sharing options...
mickyt11 Posted December 17, 2020 Author Share Posted December 17, 2020 On 16/12/2020 at 08:53, Markx3 said: I don't see the text as blurry, but my eyes do hurt after playing this game (on 2017 ipad) Would be interested if anyone has any ideas to try to reduce the eye strain - I've tried to reduce the brightness. On the ipad i tried it on that and that seems not as bad, though the brightness gets a little high. Think the only way is turning the brightness down. Link to post Share on other sites More sharing options...
Bobbin Posted December 26, 2020 Share Posted December 26, 2020 I’m getting tired of waiting for a answer to my question of whether the size of the text can be changed. Downloaded the game off App Store and would like a refund if no solution can be found, as , for me the game is unplayable as it is. Very frustrating having had all the older versions and had no problems previously. Link to post Share on other sites More sharing options...
SI Staff Adam Bell Posted January 4, 2021 SI Staff Share Posted January 4, 2021 HI @Bobbin Sorry for the delay in responding and to hear that you are having an issue. Unfortunately there is no way to change this setting in game. iPad Pro's have a zoom function within Settings > Display & Brightness could you try that and see if it makes it any better? Cheers, Adam Link to post Share on other sites More sharing options...
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