Sumbriva Posted December 1, 2020 Share Posted December 1, 2020 (edited) Look at the attached photo. This is how the menu looks every time I’m starting the game. Can’t do anything. Tried reinstalling, restarting the device. Nothing helps... Help? 😅 Edited December 1, 2020 by Sumbriva Link to post Share on other sites More sharing options...
Mardgee Posted December 1, 2020 Share Posted December 1, 2020 This. Managed to get about 3 games into a season yesterday but now can’t load anything. Restarted, reinstalled... the lot. No fixes. Link to post Share on other sites More sharing options...
Cat Sh1t, Get Scammed Posted December 1, 2020 Share Posted December 1, 2020 Me too! Link to post Share on other sites More sharing options...
bzvip20 Posted December 1, 2020 Share Posted December 1, 2020 I think that has something to do with the new update.I have the same problem Link to post Share on other sites More sharing options...
Mardgee Posted December 1, 2020 Share Posted December 1, 2020 Are we all on Pro Max? Link to post Share on other sites More sharing options...
SI Staff Angelos Antoniades Posted December 1, 2020 SI Staff Share Posted December 1, 2020 Hi guys, We're aware of this issue on the iPhone 12 Pro Max. Could you try putting your phone into zoomed mode and see if everything looks ok? We're currently looking into the issue but we think this could be a work around in the mean time. Link to post Share on other sites More sharing options...
Phinkuu Posted December 1, 2020 Share Posted December 1, 2020 I have just updated FMM21 to the new update 12.0.3. Before the update the game worked perfectly and after the update the start screen is only white and the screen is not functional at all. I am using iPhone 12 pro max, perhaps it’s because of the screen resolution? Link to post Share on other sites More sharing options...
Phinkuu Posted December 1, 2020 Share Posted December 1, 2020 1 hour ago, Mardgee said: Are we all on Pro Max? I am on pro max and have the same problem Link to post Share on other sites More sharing options...
Phinkuu Posted December 1, 2020 Share Posted December 1, 2020 Same issue after updated the game to the newest release Link to post Share on other sites More sharing options...
Phinkuu Posted December 1, 2020 Share Posted December 1, 2020 1 hour ago, Angelos Antoniades said: Hi guys, We're aware of this issue on the iPhone 12 Pro Max. Could you try putting your phone into zoomed mode and see if everything looks ok? We're currently looking into the issue but we think this could be a work around in the mean time. I just tried to change into zoomed mode and it works now, but breaks in the resolution of standard mode. Link to post Share on other sites More sharing options...
SI Staff Angelos Antoniades Posted December 1, 2020 SI Staff Share Posted December 1, 2020 The issue is under review with the dev team. We know it's not ideal to change screen modes to play the game but for now this is a work around while we try to fix the issue Link to post Share on other sites More sharing options...
Alessandro Zanoni Posted December 1, 2020 Share Posted December 1, 2020 Quando avvio l’app lo schermo resta bianco,è successo da quando c’è stato l’aggiornamento. Link to post Share on other sites More sharing options...
Harry Dunning Posted December 1, 2020 Share Posted December 1, 2020 Hi Zanoni, Am i right in thinking that this is how the app looks upon launch and could you confirm the device you are seeing this on please? Thanks, Harry Link to post Share on other sites More sharing options...
Alessandro Zanoni Posted December 1, 2020 Share Posted December 1, 2020 Hi iPhone 12 pro max Link to post Share on other sites More sharing options...
AndyV Posted December 1, 2020 Share Posted December 1, 2020 I’ve purchased this game and cannot even play it. Every time I open the app I am greeted with this message and cannot go past it.. iPhone 12 pro max Link to post Share on other sites More sharing options...
Harry Dunning Posted December 1, 2020 Share Posted December 1, 2020 Hi @Alessandro Zanoni, Unfortunately FMT is not supported on iPhone - below is a list of our compatible devices - if you would like a refund for this particular game we would also advise you contact help in the App Store. Also, if you would like to still play football manager i would suggest buying Football Manager Mobile which should also be available in the app store, and is supported. Thanks, Harry Link to post Share on other sites More sharing options...
Harry Dunning Posted December 1, 2020 Share Posted December 1, 2020 Hi @AndyV Unfortunately FMT is not supported on iPhone - below is a list of our compatible devices - if you would like a refund for this particular game we would also advise you contact help in the App Store. Also, if you would like to still play football manager i would suggest buying Football Manager Mobile which should also be available in the app store, and is supported. We are currently looking into why this is possible on this particular iPhone - apologies. Thanks, Harry Link to post Share on other sites More sharing options...
Harry Dunning Posted December 1, 2020 Share Posted December 1, 2020 Hi again @AndyV, Could you just confirm which app you are buying by providing a screenshot in this thread please, also could you try switching in and out of zoomed mode as im advised this is a workaround if indeed you have purchased FM Mobile and not FMT? Thanks, Harry Link to post Share on other sites More sharing options...
Harry Dunning Posted December 1, 2020 Share Posted December 1, 2020 Hi again @Alessandro Zanoni, Could you please attach a screenshot of the app you have purchased to make sure it is in fact FMT and not FM Mobile that you have purchased here - also does switching in and out of zoomed mode help at all? Thanks, Harry Link to post Share on other sites More sharing options...
Alessandro Zanoni Posted December 1, 2020 Share Posted December 1, 2020 Infatti io ho scaricato fm mobile e per 2 giorni ho giocato alla grande,con l’aggiornamento di ieri appena installato ha dato questo problema Link to post Share on other sites More sharing options...
Alessandro Zanoni Posted December 1, 2020 Share Posted December 1, 2020 Ho pure provato il vecchio fm 2020 mobile e funziona ancora,il problema è sorto solo dopo l’aggiornamento. Link to post Share on other sites More sharing options...
Stub1985 Posted December 1, 2020 Share Posted December 1, 2020 1 hour ago, AndyV said: I’ve purchased this game and cannot even play it. Every time I open the app I am greeted with this message and cannot go past it.. iPhone 12 pro max I’m getting the exact same thing when I open my app. It’s FM mobile I have for IOS too. Link to post Share on other sites More sharing options...
AndyV Posted December 1, 2020 Share Posted December 1, 2020 FM mobile 2021 on iPhone 12 pro max, sorry if misplaced in wrong thread. but yeah game can’t be played. confirming it’s football manager mobile 2021 running on iPhone 12 pro max on latest IOS firmware Link to post Share on other sites More sharing options...
Stub1985 Posted December 1, 2020 Share Posted December 1, 2020 23 minutes ago, AndyV said: FM mobile 2021 on iPhone 12 pro max, sorry if misplaced in wrong thread. but yeah game can’t be played. confirming it’s football manager mobile 2021 running on iPhone 12 pro max on latest IOS firmware Yes it’s Football Manager 2021 mobile playing on IPhone 12 pro max. ive tried the zoom screen from the settings on my iPhone but still not working. Or is it a zoom setting on the FMM 21 app?? Link to post Share on other sites More sharing options...
Painter33 Posted December 1, 2020 Share Posted December 1, 2020 I have an iPhone XS Max. All latest software and I get the same thing too. Tried restarting the app and even deleted and then reinstalled it and still the same thing 🤯🤯 Link to post Share on other sites More sharing options...
Crps17 Posted December 1, 2020 Share Posted December 1, 2020 Using a 12 pro max as well and can’t get beyond this screen either. Have tried deleting app and re downloading but stuck with that screen. Works fine on my iPad though. Link to post Share on other sites More sharing options...
Harmeet Posted December 1, 2020 Share Posted December 1, 2020 Just downloaded game and seem to be stuck on this page. Not sure what to do!? Link to post Share on other sites More sharing options...
Duchihaziri Posted December 2, 2020 Share Posted December 2, 2020 Link to post Share on other sites More sharing options...
Daniel Dawson Posted December 2, 2020 Share Posted December 2, 2020 Hi Harmeet, we've got an issue with the iphone 12 Max on FM Mobile and there's some steps to a temporary fix here: With a hotfix to follow as soon as we can - thanks! Link to post Share on other sites More sharing options...
Louie Silvani Posted December 2, 2020 Share Posted December 2, 2020 Hi, this is an issue we are aware of. If you used zoomed mode in your display settings this is a temporary way around the issue. Link to post Share on other sites More sharing options...
Boolesy Posted December 2, 2020 Share Posted December 2, 2020 I have the same issue on the 12 pro max, tried all the steps to fix it and still not working. Link to post Share on other sites More sharing options...
Daniel Dawson Posted December 2, 2020 Share Posted December 2, 2020 Try going to the settings app on your device and changing whether 'Zoom' mode is on/off. This should fix the problem for now, and we have a hotfix rolling out for this soon. Link to post Share on other sites More sharing options...
Liam mcd Posted December 2, 2020 Share Posted December 2, 2020 Same for me.. iPhone 12 pro max, crashes on the load up Link to post Share on other sites More sharing options...
Liam mcd Posted December 2, 2020 Share Posted December 2, 2020 Switching settings to zoomed works! But have to keep on zoomed to play. Wiped all my saved game data. what a joke Link to post Share on other sites More sharing options...
Daniel Dawson Posted December 2, 2020 Share Posted December 2, 2020 Sorry about the reset - this original post ended up on the wrong forum so you might have missed the pinned post we tried to notify everyone with - glad you're up and running though. Link to post Share on other sites More sharing options...
Boolesy Posted December 2, 2020 Share Posted December 2, 2020 2 hours ago, Daniel Dawson said: Try going to the settings app on your device and changing whether 'Zoom' mode is on/off. This should fix the problem for now, and we have a hotfix rolling out for this soon. Checked zoom and it’s off, guess I’ll have to wait for the hot fix then Link to post Share on other sites More sharing options...
Duchihaziri Posted December 2, 2020 Share Posted December 2, 2020 No i didn’t use that.. it was working but after the last update it stopped Link to post Share on other sites More sharing options...
patrickmullen Posted December 2, 2020 Share Posted December 2, 2020 Same with me. Was playing on an iPhone X Max and it was working fine. Just switched to an iPhone 12 Pro Max, and now Football Manager 2021 Mobile is no longer working. Tried deleting and reinstalling the app and it still has the same issue (as seen in AndyV’s initial message above). I guess I’ll have to wait until an update fixes this issue. Link to post Share on other sites More sharing options...
GRS84 Posted December 2, 2020 Share Posted December 2, 2020 Do any idea how long we are waiting for a fix or just roll it back to pre update? Link to post Share on other sites More sharing options...
L331983 Posted December 2, 2020 Share Posted December 2, 2020 I’m getting the same. Worked fine for a few days on my iPhone 12 pro max then this happened! How do we get a refund for this shambles? After really looking forward to this game, I’ve been left felt robbed and cheated Link to post Share on other sites More sharing options...
Cat Sh1t, Get Scammed Posted December 2, 2020 Share Posted December 2, 2020 Get the refund from apple directly ! https://reportaproblem.apple.com/ Link to post Share on other sites More sharing options...
Louie Silvani Posted December 3, 2020 Share Posted December 3, 2020 Hi sorry what I mean is, until we have a fix out for it in an update, if you use zoomed display while playing it will fix the issue for now. Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted December 3, 2020 SI Staff Share Posted December 3, 2020 Please set to Zoomed mode in the iPhone settings for now, we are working to fix as soon as we can. Link to post Share on other sites More sharing options...
waikinronnie Posted December 3, 2020 Share Posted December 3, 2020 What’s wrong ? Can someone help me? Link to post Share on other sites More sharing options...
siumingho Posted December 3, 2020 Share Posted December 3, 2020 After updated the latest version, I cannot even see anything when I opened the game, can you please fix this bug? Link to post Share on other sites More sharing options...
FiQ318 Posted December 4, 2020 Share Posted December 4, 2020 White screen on iphone 12 pro max Link to post Share on other sites More sharing options...
SI Staff Ben Voisey Posted December 4, 2020 SI Staff Share Posted December 4, 2020 This is a known issue we are working on a fix for. If you turn Zoomed mode on in iPhone settings that will be a work around for now Link to post Share on other sites More sharing options...
SI Staff Ben Voisey Posted December 4, 2020 SI Staff Share Posted December 4, 2020 This is a known issue we are working on a fix for. If you turn Zoomed mode on in iPhone settings that will be a work around for now Link to post Share on other sites More sharing options...
Louie Silvani Posted December 4, 2020 Share Posted December 4, 2020 Hi, we are aware of this issue. Until we have a fix in - using zoomed mode in your display settings will help you work around this issue Link to post Share on other sites More sharing options...
astr0ng Posted December 4, 2020 Share Posted December 4, 2020 ANyone else having issues launching the game? It just goes to white screen and dies. looks to be 12.0.3 version according to app store, and fresh install on a new iphone 12 pro max. Only thing is my phone is running dev IOS 14.3 but have no issues with any other issues. See video of issue here. https://youtu.be/bCLJ0pthfVE thank you Link to post Share on other sites More sharing options...
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