ScottyC 0 Posted November 16, 2020 Share Posted November 16, 2020 Last year I had to stop playing FM 20 on my PC because of a similar device hung crash. My system meets the minimum requirements and I've done various uninstalls and updates of my drivers. Really hope there's a way to stop this happening with the new game. FM 2021 v21.0.0.1476964 (2020.11.16 23.09.58).dmp GPU_info v21.0.0.1476964 (2020.11.16 23.09.58).gpudmp Link to post Share on other sites
FrazT 2,150 Posted November 16, 2020 Share Posted November 16, 2020 Can you please also attach a dxdiag report Link to post Share on other sites
ScottyC 0 Posted November 16, 2020 Author Share Posted November 16, 2020 I'm unsure of where the dxdiag report has been saved. Can you direct me to it? Link to post Share on other sites
FrazT 2,150 Posted November 17, 2020 Share Posted November 17, 2020 From the FAQ thread: https://support.sega.co.uk/hc/en-gb/articles/360015264478-How-to-Find-my-system-DxDiag-system-information#text Link to post Share on other sites
ScottyC 0 Posted November 17, 2020 Author Share Posted November 17, 2020 DxDiag.txtCrash occurred again today and yesterday I completely uninstalled the graphics device and reinstalled it so it can't be the drivers being out of date. Link to post Share on other sites
Kyle Brown 153 Posted November 18, 2020 Share Posted November 18, 2020 Could you give this thread a read please if you haven't already and let us know how you get on: https://support.sega.co.uk/hc/en-gb/articles/360015271018-What-do-I-do-if-I-receive-a-DXGI-ERROR-DEVICE-error-message#text Link to post Share on other sites
ScottyC 0 Posted November 18, 2020 Author Share Posted November 18, 2020 I completely uninstalled the card and reinstalled it so all the drivers should be updated. Unless I'm missing something, my specs are also above the minimum recommendation. Link to post Share on other sites
Kyle Brown 153 Posted November 19, 2020 Share Posted November 19, 2020 Do you have any custom files installed at all? Are you playing through any external monitors? Link to post Share on other sites
ScottyC 0 Posted November 19, 2020 Author Share Posted November 19, 2020 I've kept the beta just as it is so there aren't any external or custom files and I only have one monitor Link to post Share on other sites
Kyle Brown 153 Posted November 20, 2020 Share Posted November 20, 2020 Can you double check that your windows is fully up to date? Apologies for the trial and error at this stage, it's a tricky issue to navigate. Link to post Share on other sites
ScottyC 0 Posted November 20, 2020 Author Share Posted November 20, 2020 I recently did some updates for windows. At the moment it has been a little while since I had a crash last. Mostly I think that might be down to never leaving it running unless I'm actively at the screen? I don't know if that has an effect on the crash but so far it's not crashed in the last two days. Link to post Share on other sites
Robokid87 559 Posted November 20, 2020 Share Posted November 20, 2020 I've been having this same issue so thought it better to post in here rather than start a new thread. The issue first came up in about June when playing FM20 and has happened pretty consistently since, I've uninstalled and reinstalled drivers numerous times since (I last did it last night) but the problem has always reoccurred within a few days at most; my laptop and Windows are fully up to date. I find that when I first load the game up it runs really smoothly (graphics preference set to medium which is recommended for my laptop) before crashing at some point during the first 3 matches I play - there's never any issue in any other screen only matches which I play in 3D Data Analyst. When this happens I restart my laptop and generally speaking the issue doesn't re-appear until I've shut down and come back to play again at another time, though the animations in the matches are a bit more jagged than usual - not unplayably so, but it's definitely noticeable. The dumps don't happen if I play in very low graphics mode but I'd prefer not to do this if possible. I don't really use the laptop for gaming other than FM, but I do have another couple saved which don't give me any issues at all which makes me think it's game specific rather than a problem with my machine. As mentioned I can still play the game so if it's just one of those things then so be it but obviously it would be great not to have to work around it if there is a way of fixing it. I've attached the most recent crash dump file and the DxDiag but let me know if there's any more info I can provide. Thanks. FM 2021 v21.0.0.1476964 (2020.11.20 20.09.43).dmp Robokid87 DxDiag.txt Link to post Share on other sites
ScottyC 0 Posted November 29, 2020 Author Share Posted November 29, 2020 I had the crash occur again last night. They most often occur when I'm progressing days. Link to post Share on other sites
Neil Brock 5,848 Posted November 29, 2020 Share Posted November 29, 2020 From our investigations it appears this is related to a system issue whereby the system 'downgrades' what it thinks the game needs in terms of GPU support so switches from the dedicated (normally an Nvidia or AMD) GPU back to the integrated one (Intel). Then when it comes to realising it needs extra power and tries to switch back, it falls over with the crash you're seeing. Would be worth setting up FM to always run from the dedicated card via the Nvidia control panel as shown here - https://www.addictivetips.com/windows-tips/force-app-to-use-dedicated-gpu-windows/ Let us know if it helps. Link to post Share on other sites
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