Akasha 91 Posted November 14, 2020 Share Posted November 14, 2020 Hi, This french user has a crash when exiting the game (staging error). I saw in his dxdiag that his processor is a core i5 2th generation (ok for FM21 ??). I also saw that there's a known issue when exiting the game. Is it the same error ? Do you need more information ? Link to post Share on other sites
Jimmy Wong 141 Posted November 14, 2020 Share Posted November 14, 2020 Would you be able to ask the user for his crash dump file, please? The crash dump file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2021\crash dumps 1 Link to post Share on other sites
CKBrahMa 1 Posted November 14, 2020 Share Posted November 14, 2020 Hey ! I'm the user. Here is tFM 2021 v21.0.0.1476964 (2020.11.13 14.20.41).dmphe file 1 Link to post Share on other sites
eldaymi 0 Posted November 14, 2020 Share Posted November 14, 2020 this happen to me when i exit game Link to post Share on other sites
Lichiqac 0 Posted November 14, 2020 Share Posted November 14, 2020 hace 1 hora, eldaymi dijo: this happen to me when i exit game I have the same issue!!! Always when I exit the game, and one time during a match also! Link to post Share on other sites
Neil Brock 5,847 Posted November 14, 2020 Share Posted November 14, 2020 Do you have the same issue when custom graphics and add-ons are removed? Link to post Share on other sites
CKBrahMa 1 Posted November 14, 2020 Share Posted November 14, 2020 I do Link to post Share on other sites
Luke Hume 126 Posted November 15, 2020 Share Posted November 15, 2020 Hi, can you delete your Caches and Preferences folder, please? Let us know if this works. https://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-Delete-my-Preferences-and-or-Caches-Folder#text Link to post Share on other sites
CKBrahMa 1 Posted November 15, 2020 Share Posted November 15, 2020 He doesn't work either... Link to post Share on other sites
CKBrahMa 1 Posted November 20, 2020 Share Posted November 20, 2020 May I have a solution please ? Link to post Share on other sites
Sr Caputo 0 Posted November 20, 2020 Share Posted November 20, 2020 On 14/11/2020 at 15:47, eldaymi said: this happen to me when i exit game Exactly the same crash for me in FM21. In FM20 I had this crash too. Link to post Share on other sites
Luke Hume 126 Posted November 24, 2020 Share Posted November 24, 2020 If this issue is still around after the full release last night, please submit a support ticket. Link to post Share on other sites
Guest Posted November 28, 2020 Share Posted November 28, 2020 My game as been crashing on exit since the .2 update, although it seems to exit cleanly from a visual perspective. Tried to upload the crash file by clicking the link on the 'crash message box' but it always fails everytime. Link to post Share on other sites
Hull City Tiger 10 Posted December 1, 2020 Share Posted December 1, 2020 Happens to me too. No crashes in the game itself, but get the crash report submit box when exiting the game. Will try the delete cache/prefs thing, even though I hate having to redo all my my settings/prefs. Link to post Share on other sites
KoKeMaN 0 Posted December 3, 2020 Share Posted December 3, 2020 Hi guys..The same issue happens to me when "quit & exit" or "save & exit"..i also encountered a crash on the 3rd day ingame.. I have done everything possible (e.g. reinstalling game, lowering graphics quality, nvidia control panel changes, verifying files, deleting cache and custom graphics) I also asked for help from customer support and as always i got no real help.. Link to post Share on other sites
Neil Brock 5,847 Posted December 4, 2020 Share Posted December 4, 2020 Worth reading the FAQ for troubleshooting help - https://fm21.info/support-FAQ If you still find you're having issues even after following the info there, you can contact our support team directly - https://fm21.info/support-ticket Thanks. Link to post Share on other sites
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