sammummery Posted November 19, 2019 Share Posted November 19, 2019 HI, I have downloaded the game today but when I open it up on the Ipad Mini I have it quits out automatically after the title screen (I have tried resetting the ipad, clearing cache etc..) all other years of the game including FMM19 have worked perfectly and at normal speed. The system is ios 9.3.5 and it says on the app page it requires ios 9.0 and over? Can anyone help? Link to post Share on other sites More sharing options...
SI Staff Daniel Dawson Posted November 19, 2019 SI Staff Share Posted November 19, 2019 We're looking into this as a priority. This is an issue on our end with the ipad mini were hoping to get fixed ASAP. Link to post Share on other sites More sharing options...
sammummery Posted November 19, 2019 Author Share Posted November 19, 2019 Thank you for replying, great to know it should be compatible, does the fix come out as an update or will it be a case of deleting and reinstalling the game? Also lastly are we talking potentially hours, days or weeks? Thank you Link to post Share on other sites More sharing options...
benjaminremy09 Posted November 20, 2019 Share Posted November 20, 2019 any news about fixing for that issue ??? Link to post Share on other sites More sharing options...
SI Staff Angelos Antoniades Posted November 20, 2019 SI Staff Share Posted November 20, 2019 We're still looking into it. Link to post Share on other sites More sharing options...
Webs82 Posted November 20, 2019 Share Posted November 20, 2019 7 hours ago, Angelos Antoniades said: We're still looking into it. Any news on a fix? Link to post Share on other sites More sharing options...
Nbas Posted November 20, 2019 Share Posted November 20, 2019 We are all waiting for a solution. This was really bad. Iam not happy. Link to post Share on other sites More sharing options...
@Barnabolt Posted November 20, 2019 Share Posted November 20, 2019 Please keep us all updated on timelines for fixing this Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 21, 2019 SI Staff Share Posted November 21, 2019 This is still being worked on I am afraid, we did have a fix in test but there was a knock-on issue that has needed a revision, a subsequent fix is now in test. Link to post Share on other sites More sharing options...
Jhem26 Posted November 21, 2019 Share Posted November 21, 2019 (edited) We all have this issue and have all payed for the app. Was the mobile version on the game not tested on apple software before release? Loads of great reviews for the game but sadly we can't access it Edited November 21, 2019 by Jhem26 Link to post Share on other sites More sharing options...
SI Staff Angelos Antoniades Posted November 21, 2019 SI Staff Share Posted November 21, 2019 11.0.3 is now live, could you update your game and tell us if you are now able to play? Link to post Share on other sites More sharing options...
sammummery Posted November 22, 2019 Author Share Posted November 22, 2019 13 hours ago, Angelos Antoniades said: 11.0.3 is now live, could you update your game and tell us if you are now able to play? Yes, fantastic all good and working perfectly if not even faster than FMM19 on the same device. Thank you for sorting this out. 1 Link to post Share on other sites More sharing options...
@Barnabolt Posted November 22, 2019 Share Posted November 22, 2019 Yes its working now, thanks for fixing it! Link to post Share on other sites More sharing options...
Srk12 Posted November 22, 2019 Share Posted November 22, 2019 23 hours ago, Angelos Antoniades said: 11.0.3 is now live, could you update your game and tell us if you are now able to play? I’m not able to open the app still. Link to post Share on other sites More sharing options...
CJG7 Posted November 23, 2019 Share Posted November 23, 2019 I have a iPad mini that is version 9.3.5, and I don’t have the update that is 11.0.3. I need to know if I can update it another way or just get a refund of the app? Anyone help? Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 26, 2019 SI Staff Share Posted November 26, 2019 Hi, you should be able to update the app to 11.0.3 version of the app from the app store - not talking about iOS here. Link to post Share on other sites More sharing options...
Birdie1980 Posted December 18, 2019 Share Posted December 18, 2019 I have updated my iPad. It is still crashing. I can get through one match but the next crashes. I have to exit the app, go back in, have it crash again and repeat. Eventually it will allow me to finish that game, sometimes turning pink on the frozen screen (mid match) and then I have to quit again and try to reload the game- crossing my fingers that it will restore the match to my winning position! It’s happening on a daily basis. Please tell me how to fix this, it’s too early in the season to wait for fm21!! Link to post Share on other sites More sharing options...
Harrison Modeste Posted December 24, 2019 Share Posted December 24, 2019 Hi @Birdie1980, Just to confirm you updated the game from the App Store and not an iOS update? Thanks, Harrison Link to post Share on other sites More sharing options...
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