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  • Troubleshooting


    7 questions in this category

    1. Help! - The Game Won't Run!

      2451 If you are suffering from crashes or the game failing to run please try fully restarting the device as a first step. To turn the device off: Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. To turn it on again: Press and hold the Sleep/Wake button until the Apple logo appears. It will then boot up in a few seconds. If you are still suffering issues, please do feel free to start a new thread in our bugs forum where we will do our best to assist you. If the game fails to run immediately after purchasing and installing it, it is possible that it may not have downloaded or installed correctly. In this situation, it is best to delete the app from your device, reboot the device fully and then re-install the app. Don't worry, iTunes will know that you have already purchased the app and will let you download it again. Do not do this if you have run the game and have existing saves as they will be removed. To delete the app: Hold your finger on the FMH 2015 icon until all the icons on your home screen begin to shake. Then click the "x" in the upper left hand corner of the FMH 2015 icon and confirm.
    2. What should I do if I find a bug in the game?

      2452 Please report it in the Apple Bugs Forum providing as much information as possible including the device you are using, the version of the game you are running (visible on Credits page) and the iOS version you are using. Screenshots are always very helpful.
    3. What do I do if I find a bug in the match?

      2453 If you find a bug in the match, please if possible use the ‘Save Match’ button at the left hand side of the Action Bar. You will then be able to review the match from the ‘View Match’ button on the start screen. Please do report any such bugs on our forums. It would be especially useful if you could send us the match that contains the bug, these can be accessed via iTunes on iOS and using a file manager app on Android devices.
    4. My tweets won't post!

      2454 There's a number of reasons why tweets from within the game may fail to post but here are some of the most common: Intermittent internet connection causing the connection to fail. Incorrect date/time on device causing Twitter to reject the connection. Attempting to post the same tweet multiple times within a certain time limit (i.e. multiple manager of the month awards) – Twitter refuses duplicate tweets. If none of the above are valid, please feel free to let us know via the forums and we'll look into things.
    5. Help! My save won't load!

      2455 If you find a bug in the match, please if possible use the ‘Save Match’ button at the left hand side of the Action Bar. You will then be able to review the match from the ‘View Match’ button on the start screen. Please do report any such bugs on our forums. It would be especially useful if you could send us the match that contains the bug, these can be accessed via iTunes on iOS and using a file manager app on Android devices.
    6. Why can't I play the Saviour Cometh Challenge in some nations/leagues?

      2456 Since it’s not possible to be relegated from the Australian A-League, the Dutch Jupiler League or Brazilian State Championships, these leagues aren’t available to manage in when choosing the Saviour Cometh Challenge.
    7. The Manual is blank/empty

      2457 If the Manual is failing to display, try closing the app fully from the multitasking area and then opening it again. However, this is an indication memory may be becoming fragmented and we recommend to reboot the device. To turn the device off: Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. To turn it on again: Press and hold the Sleep/Wake button until the Apple logo appears. It will then boot up in a few seconds.
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