If you receive this message at any point when playing or attempting to launch Football Manager 2020 this will be due to an issue with your graphics card.
What we would first recommend is checking your system against Football Manager 2020’s minimum specifications. If your system meets these, we would recommend Uninstalling and Reinstalling your Graphics Card drivers.
Please make sure to UNINSTALL your current graphics card drivers before installing your new ones.
Once you’ve tried the above, we would suggest running the game again.
For people with Intel GPUs
If you have an Intel processor which is low spec (for instance like a Intel Celeron/Pentium Nxxx series with below 2.2Ghz), your system is below minimum specifications. We're investigating to see if we can get these weak machines to run the game. In the meantime if you try and launch the game with the following instructions, you may find it can run:
- Open Steam and access your Games Library
- Right-click on Football Manager 2020 -> Properties -> General -> Set Launch Options
- Type this in the box: --config very_low
- Click on OK, close the window and launch FM20 through Steam
For people with NVIDIA GPUs
If you have a NVIDIA graphics card, you will also find a GPU dump file in your crash dumps folder called GPU_Info_[version].gpudump, please when you create your thread attach the file. You can find this file in the following location - C:\Users\Your Windows Username\Documents\Sports Interactive\Football Manager 2020\crash dumps
We would also recommend if you’ve encountered this issue, being cautious about leaving the game up and running for a significant amount of time without interacting with it. Likewise, when putting your system into sleep or hibernation.
For all Laptop Users
We've found in some instances that the latest versions of GPU drivers from AMD/Nvidia and Intel can on some occasions cause this issue to occur. What we would recommend if you're getting a DXGI issue frequently, is to uninstall both your AMD/Nvidia and Intel graphics card drivers and get the graphics card drivers listed on your manufacturers website.
So if you have a Dell laptop, whatever VGA drivers are listed on their website for your make and model. Likewise for all other makes (Lenovo, Toshiba, HP etc).
If you continue to have issues despite making sure your drivers are up to date or those listed by your system manufacturer, please contact our Support Team for further troubleshooting guidance.