How to Find my system DxDiag

- For Windows 7: 
- Go to your Start Menu in the bottom left hand corner
- On the bottom left there should be start search area. 
- Type in DxDiag then press Enter.
- The DxDiag window should open. You may be prompted to allow DxdDag to check online for digital signatures, for which please click ‘Yes’
- On the bottom portion of the DxDiag window there should be a button that says ‘Save All Information’
- Click this and save the file as a txt document.

- For Windows 8.1/Windows 10
- Go to your Start Menu in the bottom left hand corner
- Type DxDiag and press Enter on your keyboard
- The DxDiag window should open. You may be prompted to allow DxDiag to check online for digital signatures, for which please click ‘Yes’
- On the bottom portion of the DxDiag window there should be a button that says ‘Save All Information’
- Click this and save the file as a txt document.

You may find our support agents ask you for your DxDiag so we have more information about your system which will allow us to troubleshoot your issue.