First of all make sure the game is closed before you proceed. For Windows 7: - Click ‘Start’ - Select ‘Computer’ - From the header, select ‘Organize’ dropdown - Select ‘Folder and Search Options’ - Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected - Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2020 - Delete the Preferences and/or Cache folder For Windows 8.1 and Windows 10: - Click ‘Fil