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    29 questions in this category

    1. I’ve encountered a crash dump, nothing happens or Steam error message on launching the game

      A crash dump is the generic response for any type of crash – deleting the crash dump file will not help. There are a few troubleshooting techniques we suggest you undertake in order to get the game running. If you have a Windows or Steam crash with an error message, if it relates to any of the following please click the relevant link for more info: Warning: Failed to find a default database to use. Please make sure your installation is not corrupt. Unable to find Essential Data An erro
    2. The game is stuck on the loading screen

      If you launch the game and find it’s stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work. First of all, remove any Workshop files like custom graphics and logos you may have added in preparation of launching the game. This can occasionally interfere or slowdown the game when launching. Once you’ve done this, we would suggest deleting your cache and preferences, then reverifying the game files via Steam. Details on how to do t
    3. I’ve encountered a crash dump/quit unexpectedly message whilst processing or clicking something in the game

      If you’ve encountered a crash dump whilst continuing or the game processing whilst playing Football Manager 2019 please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. Instead please try the following troubleshooting techniques in order to try and resolve the issue. Delete Cache and Preferences Verify Game Files Once you’ve done this, re-launch the game and try again.  If it still crashes at exactly the same point, please
    4. I’ve encountered a crash dump/quit unexpectedly message at random points or when entering a match

      If you encounter crashes happening seemingly at random or when entering a match whilst playing Football Manager 2019 please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. Instead please try the following troubleshooting techniques in order to try and resolve the issue. First of all, if you're running any custom graphics/logos/skins or any other add-ons, try removing them for the time-being and see if you encounter the sa
    5. I’ve encountered a message stating 'The game has run out of memory' or is 'Running dangerously low on memory'

      If you receive an error message stating the game has run out of memory whilst the game is loading, it may mean you save file is corrupted please read – https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/my-save-game-no-longer-loads-r671/ If you receive an out of memory message at any point of the game, if you're running any custom graphics/logos/skins or any other add-ons, try removing them for the time-being and see if you encounter the same issue. If it
    6. My save game no longer loads

      If you're able to see your file via Windows Explorer, but not within the game itself, please read the following - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/cant-load-save-game-as-theres-no-fm-filepath-being-created-r688/ If your system shut down or crashed mid-save then the file will be corrupted and cannot be fixed. Likewise if you game has been force closed for any reason there is a chance of save game corruption.  Added for Football Manager
    7. Unable to Save the game successfully/Crashes whilst saving

      If you're having issues when saving the game, there are a few things we'd suggest trying to see if you can get this process to work successfully. First of all, if within a save game try going to FM -> 'Save As'. When prompted to save, try saving to a different location than default (such as the desktop) and see if the game saves. If you can save there, then there is a problem with where your default Sports Interactive files are pointed and we'd suggest reading our FAQ on How to Change th
    8. I receive an XML Error on Game Launch

      I receive an XML Error on Game Launch If you receive an XML error message upon launching the game, we would suggest deleting your Caches and Preferences folders as shown via the links below: Deleting your Caches and Preferences Folders Once you have completed these steps, launch the game. If you're still having issues having done so, please Uninstall and Reinstall the game. Any save games will be left untouched during this process. 
    9. Programs which are known to cause issues with FM and Steam

      The following programs can sometimes have issues when FM is running, so we would suggest disabling/uninstalling them to see if it fixes your problem: - Raptr Desktop App (Sometimes referred to as 'AMD Gaming Evolved') - MSI Afterburner - Riva Statistics Tuner - EVGA Precision - Toshiba DisplayLink - openhardwaremonitor - playstv client - xsplit - D3DGear
    10. You receive a "Warning: failed to find a default database to use. Please make sure your installation is not corrupt"

      Go to the following location - C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2019 On Windows 7 and Windows 8.1 - When you have the FM.exe right-clicking on the shortcut link and go to 'properties'.  - Within that screen select the 'compatibility' tab and select compatibility mode by selecting the checkbox.  - Select the system you’re running on (i.e. on Windows 7 select Windows 7).  On Windows 10 - If you’re on Windows 10, right click on the FM shortcut link and select
    11. I’ve received a ‘Unable to find Essential Data’ message

      If you experience this message when attempting to start the game, configure the compatibility mode for Steam using these steps: On Windows 7 and 8.1 - Close Steam - Right click on Steam shortcut - Click "Properties" - Choose the "Compatibility" tab - Uncheck the box "Run in Compatibility mode for" - Click on "OK" and then start Steam using the same shortcut - You can now try the game On Windows 10 - Close Steam - Right click on Steam shortcut - Select ‘Troubleshoot compatibility’  - Following
    12. When attempting to install the game, receive error message 'An error has occurred while installing Football Manager 19 (missing app configuration)'

      If you’ve encountered a message which states ‘An error has occurred while installing Football Manager 19 (missing app configuration)' when attempting to install Football Manager 2019, please shut down Steam and delete this file located at the following location: C:\Program Files (x86)\Steam\appcache\appinfo.vdf Once you’ve completed this, launch Steam and attempt to reinstall and run the game.
    13. User receives ‘Game Unavailable Message’ or game has updated and no longer launches

      This is most likely due to the game encountering an incomplete install or update. To combat this, please verify the integrity of your Football Manager game files. This can be done by following the instructions below: Verify integrity of game files  
    14. I receive a ‘Steam’ or ‘Football Manager is already running’ message

      If you receive an error message stating that ‘Steam is already’ running, open up your Task Manager and check if a process of FM is already open. If there is, click on it and select [End Task] to close it. If there are multiple instances of Football Manager 2019 being open, please close them all. Once this is done, try re-launching the game. If you still continue to have problems, please read the troubleshooting techniques below to resolve the issue. First of all, please see this 'Steam i
    15. You get a DEP or Data Execution Prevention error message

      - Go to ‘Start’ > ‘Control Panel’ > ‘System’ > ‘Advanced’ > ‘Performance’ > ‘Data Execution Prevention’. - Select ‘Turn on DEP for all programs and services except those I select’. - Select ‘Add’, navigate to C:\Program Files (x86)\Steam (or your default Steam directory), and add Steam.exe to the exception list. Additionally, you will need to add the FM.exe using the same process as above The FM.exe file can be located here by default - C:\Program Files(x86)\Steam\steamapps\comm
    16. I've encountered an Unable to Initialise Steam API message on launch

      If you receive a message from Steam which states 'Unable to initialise Steam API' when trying to launch the game, it is likely there is some kind of conflict. We would very much suggest configuring or removing your anti-virus program. Please make sure to read the instructions before making any action so not to leave your system unprotected at any point.
    17. User receives Content File Locked Steam Error Message or Disk Write Error

      In this circumstance, if the user receives a message which states 'An error occurred while updating Football Manager 2019 (content file locked)' or 'Disk Write Error' then we would suggest uninstalling and reinstalling Steam. Details on how to do this here - https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526 If you have a large number of other games installed via Steam, we'd suggesting backing up before completing the install. We'd suggest uninstalling Football Manager.
    18. My Update on Steam has a 'Missing File Privileges' message

      This can sometimes occur when anti-virus programs block Steam or FM. To fix this, configure your anti-virus program so it no longer interferes with Steam and the game. If upon doing above you now receive a message about a 'Content File Locked' read the following - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/user-receives-content-file-locked-steam-error-message-or-disk-write-error-r682/
    19. The screen appears unusual when starting the game and/or I’m unable to click any buttons within the game

      If you start the game and find you’re having issues being able to click buttons, please try the following troubleshooting techniques to resolve the problem: Delete Cache and Preferences Verify Game Files If you’re still encountering issues, please raise a support ticket here - https://support.sega.co.uk/hc/en-gb/requests/new. Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.  
    20. Game crashing or becoming stuck when minimising/Alt-Tabbing out of game or changing from Windowed to Full Screen mode

      If you find your game either becomes stuck or crashes when attempting to Alt-Tab/Minimising to Desktop or switching from Windowed to Full Screen or vice versa, please try reinstalling your graphics card drivers. If this still doesn't resolve your issue, we'd recommend going into your in-game preferences and changing your display from 'Full Screen' to 'Windowed' mode. If this still doesn't work, we'd suggest making sure Steam overlay is disabled. Details below: Turning off Steam Ov
    21. Game Freezes or Goes into Black Screen on Launch

      If you find your game freezes indefinitely or is stuck on a black screen on launch, please do the following: - Go to the following location: C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2019 - Right-Click on the FM.exe -  Click 'Run as Administrator' If that doesn't help, move onto the steps below: If you're running a Nvidia graphics card, try turning off the GeForce Experience in-game overlay as shown here - http://nvidia.custhelp.com/app/answers/detail/a_id
    22. I'm warned that the fm.exe contains a virus or unwanted program 

      If you receive a message on game launch that ‘fm.exe contains a virus’, this is a false-positive by the anti-virus program and can be ignored. You may want to update your virus definition software which may help, but until the anti-virus software developers update their software you may encounter this message. There is no virus contained within the FM.exe. If you are unable to launch the game because of this message, go into your Anti-Virus program and add the FM.exe to your exceptions. If you
    23. Can't Load Save Game as there's no .FM filepath being created

      If you find your save games are not appearing within Football Manager 2019 when attempting to load, but they are appearing in the default file location (C:\Users\>YOUR WINDOWS USERNAME>\Documents\Sports Interactive\Football Manager 2019\games) it means the .fm file path isn't being added correctly. If you rename the file and add .fm you should now be able to load the save. For Cloud saves this is here - C:\Users\neil.brock\AppData\Local\Sports Interactive\Football Manager 2019\cloud\g
    24. Mouse Cursor Doesn't Appear In Game

      If you find your mouse cursor isn't appearing when you are in game, please try the following: First of all complete the following three steps below in the order listed. Delete Cache and Preferences Verify Game Files If this does not resolve your issue, please try launching the game in Windowed mode, details on how to do this below: - Open Steam and access your Games Library - Right-click on Football Manager 2019 -> Properties -> General -> Set Launch Opti
    25. Mouse Cursor moves independently

      If you find your mouse cursor moves randomly or independently, it will be related to an additional controller being plugged in. In order to stop this issue occurring, you can either remove any controller which is plugged into your system, or disable controllers being used for FM. Details on how to disable can be found below: - Launch Steam with the controller plugged in and switch to 'Big Picture Mode' (click the controller icon near the top right-hand corner of Steam). - Once in big
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