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    14 questions in this category

    1. How to raise a bug in Football Manager 2019

      If you come across a bug within the game we'd very much appreciate you raising the issue for us via our community Bugs Forum which can be found here - https://community.sigames.com/forum/638-football-manager-2019-bugs-forum/ Within this forum there are a number of subsections to post your particular issue. If you're not sure which area it's suited to, please just create a thread in the All Other Issues forum and our testing team can move it to the relevant sub-forum. Where you can, pleas
    2. How to raise a database issue in Football Manager 2019

      If you come across a database issue within the game we'd very much appreciate you raising the issue for us via our community Data Forum which can be found here - https://community.sigames.com/forum/619-database-and-research/ Within this forum there are a number of threads specific to nations, so please use them to raise your issue. Please remember these important rules when raising a data issue: Much of the data in the database is of a subjective nature and many people will have differ
    3. How to Verify the integrity of the game's files

      - Launch Steam - From the 'Library' section, right-click on the game and select 'Properties' from the menu. - Select the 'Local Files' tab and click the 'Verify Integrity of Game Files' button. - Steam will verify the game's files - this process may take several minutes. This will always download a number of files even if you've just verified. - Once the process is completed, close the windows then launch the game.
    4. How to recover a lost Steam username and/or Password 

      If you’ve forgotten your Steam username and password, go here to try and find your account - https://help.steampowered.com/en/#HelpWithLoginInfo   If you are unable to complete the account recovery process, you will need to try and verify your ownership of the account here - https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090   Please bear in mind Sports Interactive and SEGA have no access to Steam accounts and password and cannot help in this situation. You must use Steam’s sup
    5. How Can I Load my Cloud Save Game on a New Computer?

      On a new machine, make sure you are signed into the same Steam account as where your game was originally installed and you saved your save game to the Steam cloud. Go to the Load Game and select the 'Cloud' tab. Here will be listed all your saves on the cloud. Select a save game and then the 'Load' button to load your save. You must have an active Internet connection to use the Cloud Save Settings.
    6. How can I remove saves from my Cloud Storage?

      On a computer that is fully synchronised with Steam Cloud saves for Football Manager, go to Load or Save game and select the 'Cloud' tab. Here will be listed all your saves on the cloud. Select a save game and then the 'delete' button to remove them from the cloud.  You must have an active Internet connection to use the Cloud Save Settings.
    7. How to change the Sports Interactive folder location

      To change the location of your Sports Interactive folder which contains save games, graphics and other files you need to add a command line to the game launch options.  To do this follow the instructions below: - Go into Steam and right-click on the game. - Select 'Properties' - Click 'Set Launch Options...' - Copy the following into the dialogue box: --user_data_location=<path> - In the <path> section, enter the exact path you wish the folder to be generated (ie D:
    8. How can find and save a Crash Report? 

      If you get the error message "The application Football Manager has quit unexpectedly" our support team may ask for the full crash report to attempt diagnosing problem. Please follow the steps below to do so. - On the dialog that says FM quit unexpectedly there will be a button that says either ‘Report…’ or ‘Show Details’ (it depends on which version of OS X you are running). Click this button. - This should show the full crash information (a lot of text). - Select all this text by click
    9. How to find my System Information

      Mac OS X (all versions) - Go to ‘Finder’ - Go to ‘Applications’, then unto ‘Utilities’ - Launch ‘System Information’ - From the ‘File’ menu, click ‘Save…’ - In ‘Save As’ type file name or leave to default as your system’s name - Choose a location to save the file to, it will default to your ‘Documents’ - Click [Save] - The file will now be generated in your chosen location
    10. How to delete my Preferences and/or Caches folder

      - Open Finder. - Click the ‘Go’ menu in the menubar. - Press and hold down the ‘Option’ (Alt) key. - Click the ‘Library’ item in the menu. - Go into the folder named ‘Application Support’ then ‘Sports Interactive’. - Click into the ‘Football Manager 2019’ folder. - Within here, delete the ‘Preferences’ and/or ‘Caches’ folder. Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. Upon deleting these folder
    11. How to delete my Editor Cache folder

      - Open Finder. - Click the ‘Go’ menu in the menubar. - Press and hold down the ‘Option’ (Alt) key. - Click the ‘Library’ item in the menu. - Go into the folder named ‘Application Support’ then ‘Sports Interactive’. - Click into the ‘Editor 2019’ folder. - Within here, delete the ‘Cache’ folder. Please bear in mind, these are not your save games or the same folder which contains these, this folder is completely unrelated. The folder will be regenerated back to default when you ne
    12. How to Uninstall Football Manager 2019

      - Launch and sign into Steam - Go to your Library and right-click on Football Manager 2019 - Select “Delete Local Content” - The game will now uninstall *If for whatever reason you wish to remove all your Football Manager save data, do the following: - Go into Documents/My Documents which can be found as below: - Documents\ Sports Interactive\Football Manager 2019 - Delete all the files contained within. 
    13. How to back up Football Manager files

      All your Football Manager game files can be found in the following location by default: /Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2019/games We very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above. You can change you auto-save settings via the in-game pr
    14. How to upload files

      To upload files to us, please use the SI Cloud Service. You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system. Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent. 
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