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    17 questions in this category

    1. How to Delete my Preferences and/or Caches Folder

      First of all make sure the game is closed before you proceed. For Windows 7: - Click ‘Start’ - Select ‘Computer’ - From the header, select ‘Organize’ dropdown - Select ‘Folder and Search Options’ - Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected - Navigate to C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2019 - Delete the Preferences and/or Cache folder For Windows 8 and Windows 10: - Click ‘File Explorer’ from w
    2. How to Verify the integrity of FM's files via Steam

      - Launch Steam - From the 'Library' section, right-click on the game and select 'Properties' from the menu. - Select the 'Local Files' tab and click the 'Verify Integrity of Game Files' button. - Steam will verify the game's files - this process may take several minutes. This will always download a number of files even if you've just verified. - Once the process is completed, close the windows then launch the game.
    3. How to Delete my Editor Cache folder

      To delete your cache folder, please do the following: For Windows 7: - Click ‘Start’ - Select ‘Computer’ - From the header, select ‘Organize’ dropdown - Select ‘Folder and Search Options’ - Within here, select the ‘View’ tab and make sure ‘Show Hidden Files and Folders’ is selected - Navigate to C:\Users\Your Username\AppData\Local\Sports Interactive\Editor 2019 - Delete the ‘Cache’ folder For Windows 8 and Windows 10: - Click ‘File Explorer’ from within the taskbar (or cli
    4. How to Find my system DxDiag

      - For Windows 7:  - Go to your Start Menu in the bottom left hand corner - On the bottom left there should be start search area.  - Type in DxDiag then press Enter. - The DxDiag window should open. You may be prompted to allow DxdDag to check online for digital signatures, for which please click ‘Yes’ - On the bottom portion of the DxDiag window there should be a button that says ‘Save All Information’ - Click this and save the file as a txt document. - For Windows 8/Windows 10 - Go to your Sta
    5. How to raise a bug in Football Manager 2019

      If you come across a bug within the game we'd very much appreciate you raising the issue for us via our community Bugs Forum which can be found here - https://community.sigames.com/forum/638-football-manager-2019-bugs-forum/ Within this forum there are a number of subsections to post your particular issue. If you're not sure which area it's suited to, please just create a thread in the All Other Issues forum and our testing team can move it to the relevant sub-forum. Where you can, please
    6. How to raise a database issue in Football Manager 2019

      If you come across a database issue within the game we'd very much appreciate you raising the issue for us via our community Data Forum which can be found here - https://community.sigames.com/forum/619-database-and-research/ Within this forum there are a number of threads specific to nations, so please use them to raise your issue. Please remember these important rules when raising a data issue: Much of the data in the database is of a subjective nature and many people will have differ
    7. How to Update my Graphics Card Drivers

      When updating your graphics card drivers, we recommend uninstalling the old drivers first to make sure there are no issues. Uninstalling your Graphics card drivers: For AMD/ATI Drivers – https://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx For Intel Drivers – https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html For nVidia Drivers – https://www.nvidia.co.uk/object/IO_13955.html Bear in mind some laptops will have both
    8. How to back up Football Manager files

      All your Football Manager game files can be found in the following location by default: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\ We very much suggest having auto save turned on to weekly or fortnightly with ‘New File for Each Auto Save’ so you always have a recent backup of your save. If you find you have a large number of backup saves, you can manually delete them from the location show above. You can change you auto-save settings via t
    9. How to make sure that an Anti-Virus Program isn't interfering with Steam or FM? 

      Occasionally due to updates or system configuration, anti-virus programs have been known to interfere with Steam and Football Manager. Because of this, we recommend if you encounter issues, setting up your anti-virus to make sure it is not conflicting with the game. Please add Steam and Football Manager to your exceptions. How to do this will depend on your anti-virus, we very much suggest you searching online on the programs website for details on how to do this. For clarification by
    10. How to Switch between Dedicated and Integrated Graphics Cards

      If you have a dedicated graphics card on your system (such as an Nvidia or AMD card) you may have the option to switch change which graphics card you use with FM. We recommend always using your dedicated card for best performance, however if you encounter any issues running a dedicated card, it's worth trying the integrated card to see whether it's a graphics card specific issue. This feature is mainly found on laptops, however some motherboards within desktop may also have integrated graph
    11. How to recover a lost Steam username and/or Password

      If you’ve forgotten your Steam username and password, go here to try and find your account - https://help.steampowered.com/en/#HelpWithLoginInfo   If you are unable to complete the account recovery process, you will need to try and verify your ownership of the account here - https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090   Please bear in mind Sports Interactive and SEGA have no access to Steam accounts and password and cannot help in this situation. You must use Steam’s sup
    12. How can I load my Cloud save game on a new computer?

      On a new machine, make sure you are signed into the same Steam account as where your game was originally installed and you saved your save game to the Steam cloud. Go to the Load Game and select the 'Cloud' tab. Here will be listed all your saves on the cloud. Select a save game and then the 'Load' button to load your save. You must have an active Internet connection to use the Cloud Save Settings.
    13. How can I remove saves from my Cloud Storage?

      On a computer that is fully synchronised with Steam Cloud saves for Football Manager, go to Load or Save game and select the 'Cloud' tab. Here will be listed all your saves on the cloud. Select a save game and then the 'delete' button to remove them from the cloud.  You must have an active Internet connection to use the Cloud Save Settings.
    14. How to change the Sports Interactive folder location

      To change the location of your Sports Interactive folder which contains save games, graphics and other files you need to add a command line to the game launch options.  To do this follow the instructions below: - Go into Steam and right-click on the game. - Select 'Properties' - Click 'Set Launch Options...' - Copy the following into the dialogue box: --user_data_location="path" - In the <path> section, enter the exact path you wish the folder to be generated (ie D:\Users\ etc)
    15. How to Uninstall Football Manager 2019

      - Launch and sign into Steam - Go to your Library and right-click on Football Manager 2019 - Select “Delete Local Content” - The game will now uninstall *If for whatever reason you wish to remove all your Football Manager save data, do the following: - Go into Documents/My Documents which can be found as below: - C:\Users\[Your Windows Username]\Documents\ Sports Interactive\Football Manager 2019 - Delete all the files contained within. 
    16. How to upload files

      To upload files to us, please use the SI Cloud Service. You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system. Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent. 
    17. How to find my Belarc file

      The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with the game.  If requested when troubleshooting, please install Belarc (as shown here - http://www.belarc.com/free_download.html)  Once you have downloaded and installed it should automatically compile a report.  Once the report has been generated, within your web browser go to File -> 'Save As' and
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