If you are suffering from a crash or the game failing to run, please try fully restarting the device as a first step.
To turn the device off: Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
To turn it on again: Press and hold the Sleep/Wake button until the Apple logo appears. It will then boot up in a few seconds.
If you are still experiencing issues, please visit our forum to check whether any other users have reported similar problems - https://community.sigames.com/forum/654-bugs-found-on-ios/ If it is a new issue, feel free to start a new thread and we will do our best to assist you.
If the game fails to run immediately after purchasing and installing it, it is possible that it may not have downloaded or installed correctly. In this situation, it is best to delete the app from your device, reboot the device fully and then re-install the app. Don't worry, the App Store will know that you have already purchased the app and will let you download it again. Do not do this if you have run the game and have existing saves as they will be removed.
To delete the app: Hold your finger on the FM19 Touch icon until all the icons on your home screen begin to shake. Then tap the "x" in the upper left hand corner of the FM19 Touch icon and confirm.