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  • Troubleshooting


    6 questions in this category

    1. Help! - The game won't run!

      If you are suffering from crashes or Football Manager 2019 Mobile failing to run please try fully restarting the device as a first step. To turn the device off: Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. To turn it on again: Press and hold the Sleep/Wake button until the Apple logo appears. It will then boot up in a few seconds. If you are still suffering issues, please do feel free to start
    2. What should I do if I find a bug in the game?

      Please report it in the relevant section of the bugs forum providing as much information as possible including the device you are using, the version of the game you are running (visible on Credits page) and the iOS version you are using. Screenshots are always very helpful.
    3. What do I do if I find a bug in the match?

      If you find a bug in the match, please if possible use the ‘Save Match’ button at the left hand side of the Action Bar. You will then be able to review the match from the ‘View Match’ button on the start screen. Please do report any such bugs on our forums. It would be especially useful if you could send us the match that contains the bug, these can be accessed via iTunes on iOS and using a file manager app on Android devices.
    4. Help! My save won't load!

      If you are having problems loading your save game, please in the first instance try a full reboot of your device. If the save still will not load it's possible that it may have been corrupted or interrupted while saving. If this is the case, please open a new thread in the bugs forum with the following info: ·        Device you are using ·        iOS version you are running ·        Whether any of the backup autosaves will load ·        Amount of storage space you have available
    5. Why can't I play the Saviour Cometh Challenge in some nations/leagues?

      Since it is not possible to be relegated from the Australian A-League, The K-League Challenge, the MLS or the Dutch Jupiler League, these leagues are not available to manage in when choosing the Saviour Cometh Challenge.
    6. The game doesn't fill my screen?

      If you have the iPhone XR or the 3rd generation iPad Pro, the game will not fill the screen at present. We are working on new skins to handle these devices. For now, we suggest to play with the notch on the XR on the right-hand side and to use the side menu view.
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