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  • Mac

    6 questions in this category

    1. I receive a game unavailable message when I try and launch the game

      After each suggested step below, it's worth re-launching to see if the game now loads.  - First try exiting and restart Steam - Then make sure your Mac is fully updated - If that doesn’t work, exit Steam and rename the ClientRegistry.blob and restart Steam - If you’re still having issues exit Steam and delete everything except SteamApps under the Steam installation directory, ~/Users/[username]/Library/Application Support/Steam, this will force Steam to update when you log in  - Complete the Ver
    2. I've encountered a crash dump on launching or playing the game

      If you’ve encountered a crash whilst starting the game or whilst the game is processing when attempting to play Football Manager 2018 please try the following troubleshooting techniques in order to try and resolve the issue. Delete Cache Delete Preference Reverify Cache Once you’ve done this, re-launch the game and try again. If you are using any custom graphics such as facepacks, logos and skins please also try removing them. If it still crashes at exactly the same point, please create
    3. Steam states I need to be online when I’m already online?

      Please follow these instructions if you are on a Mac and you get a popup stating "Steam needs to be online to update", even though you are already connected to the internet. Mac OS X (all versions)   ·         Open Finder. ·         Click the "Go" menu in the menubar. ·         Press and hold down the "Option" (Alt) key. ·         Click the "Library" item in the menu. ·         Go into the folder named "Application Support" then "Steam". ·         Delete the fil
    4. The game appears in an unsuitable resolution where I can’t click any buttons, what can I do?

      If you launch the game and find you are unable to enter any part of the game due to the game appearing in a strange resolution, please follow the troubleshooting steps below. Delete CacheDelete PreferenceReverify Cache Once you’ve completed these steps change your resolution to ‘More Space’ as shown here - https://support.apple.com/en-gb/HT202471  When this is done, launch the game. If you’re still encountering issues after all of the above, please create a thread within our technical
    5. I’m trying to save to the cloud, but there’s no option to do so within the game?

      - Make sure that Steam is connected and running Online, and not in Offline mode. - Click on ‘Steam’ from the header and select ‘Settings’     From the ‘Cloud’ tab make sure ‘Enable SteamCloud synchronization for application which support it’ is ticked  
    6. The players in my game all now have fake names?

      If you've started a save game with real players then suddenly find all the names have changed to fake players, please complete the following troubleshooting techniques to resolve the issue: Delete CacheDelete Preferences Reverify Cache 
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