If you are encountering invisible players in matches, we suggest the following troubleshooting techniques listed below:
First remove any custom graphics/kits/skins etc to see if that resolves the issue. If it doesn’t, try the following below in the order listed:
If after doing the troubleshooting listed above you’re still encountering issues please create a thread within our match engine issues sub forum which can be found here - https://community.sigames.com/forum/566-match-engine/
Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.