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  • How to upload a file to our FTP to be checked

    From time to time, we will ask you to provide us with more information on a particular bug which we will ask you to upload to our public FTP site. We very much recommend using Filezilla to do this:

    • Download the Filezilla FTP Client from HERE (Filezilla is Free Opensource)
    • Make sure you download the client and NOT the server
    • Once the file has downloaded, use an unzip program to extract the files in the zip into a folder on your hard drive (an example of an unzip program is 'WinRaR')
    • Open the folder where filezilla has un-zipped, and run the Filezilla.exe program

    Once you have opened it up, at the top of the program you will see the following:

    image.png

    Enter the following:

    Host: ftp.sigames.com
    Username: ftp-public
    Password: public

    image.png

    Once entered, click [Quickconnect]

    This will connect to our FTP and display your computer on the left-hand side, our FTP on the right.

    image.png

    On the right go to the folder you wish to upload a file to. A guide on which folder to use is listed below. On the left find the file you wish to upload, then simply {Left-Click} on the relevant file and drag it across to the appropriate folder.

    Once you've done this, the file will begin to upload as indicated on the file transfer panel below.

    image.png

    Uploading Screenshots

    Screenshots should be added to the ftp server in the fm/screenshots folder however we recommend users just drag this onto their posts when logging issues as that way we'll easily be able to look into your issue.

    Save Games

    Save Games should be added to the ftp server in the fm/game-save folder

    Especially with transfer and contract bugs we need a save before the transfer bid is made, or contract offer is made. Likewise for news issues, we'd need the save ideally just before the news item appears. Preferably you should set 'New File for Every Save' via the auto-save option. Doing so means you always have a backup save in case of a power cut or corruption.

    Uploading PKMs

    Match engine PKMs should be added to the ftp server in the fm/game-pkm folder, however we recommend users just drag this onto their posts when logging issues in the match engine forums.

    To generate a pkm file, click Save at the end of a match and can be found in /Users/[Your Mac Username]/Documents/Sports Interactive/Football Manager 2018. 


    Uploading Crash Dump Files

    These can be found in the following location (Documents\Sports interactive\Football Manager 20xx\Crash dumps). Again it's easier if you just attach these to the posts. 

    File naming conventions

    Save/Screenshot/PKM name format: your-forum-name_bug-description i.e. 'NeilBrock_transfer_cancellation'

    In your post include the name for the file when you've uploaded it.

    Edited by Neil Brock

      Report FAQ


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