On occasion you may be asked to upload detailed system information of your Mac to the forums so we can investigate further and see if we can find the reason for a problem. Please follow the instructions below.
Mac OS X (all versions)
- Go to ‘Finder’
- Go to ‘Applications’, then unto ‘Utilities’
- Launch ‘System Information’
- From the ‘File’ menu, click ‘Save…’
- In ‘Save As’ type file name or leave to default as your system’s name
- Choose a location to save the file to, it will default to your ‘Documents’
- Click ‘Save’ and let it save the information
- Once the file is saved, you have your system information file
- Attach this to your post within the thread you are communicating with our support team
Edited by Neil Brock