For Vista/Window7:
- Go to your Start Menu in the bottom left hand corner
- On the bottom left there should be start search area.
- Type in dxdiag then press Enter.
- The Dxdiag window should open. You may be prompted to allow dxdiag to check online for digital signatures, for which please click ‘Yes’
- On the bottom portion of the dxdiag window there should be a button that says ‘Save All Information’
- Click this and save the file as a txt document.
For Windows 8/Windows 10
- Go to your Start Menu in the bottom left hand corner
- Type Dxdiag and press Enter on your keyboard
- The Dxdiag window should open. You may be prompted to allow dxdiag to check online for digital signatures, for which please click ‘Yes’
- On the bottom portion of the dxdiag window there should be a button that says ‘Save All Information’
- Click this and save the file as a txt document.
Then please just attach your dxdiag to the post so we can investigate. Details on how to attach items to a post can be found here - https://community.sigames.com/topic/381338-how-to-add-screenshots-pkms-and-crash-dumps-files-to-posts/
Edited by Neil Brock