The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with the game.
If requested when troubleshooting, please install Belarc (as shown here - http://www.belarc.com/free_download.html)
Once you have downloaded and installed it should automatically compile a report.
Once the report has been generated, within your web browser go to File -> 'Save As' and send the HTML file in an email to firstname.lastname@example.org
Include your forum username, a URL link to your forum thread and a brief description of what your issue is in the email.