If you launch the game and find it’s stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work.
First of all, remove any Workshop files like custom graphics and logos you may have added in preparation of launching the game. This can occasionally interfere or slowdown the game when launching.
Once you’ve done this, we would suggest deleting your cache and preferences, then reverifying the game cache via Steam. Details on how to do this below:
Once you’ve completed all those steps above in the order listed, please then try relaunching the game (still without any added Workshop or custom files) and see if it now processes past the loading screen. If it does load without issue now and you were trying to add custom files, please close your game down and re-add any custom files to see if the issue is now fully resolved.
If after completing all the above steps you’re still encountering issues, please raise a support ticket with Sega by contacting them at firstname.lastname@example.org. Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.